Reviews
Write a reviewThey bait and switch here.
They bait and switch here. Stay away! Advertise cars for a lower price and then refuse to remove the $2,000 "alarm system" that takes five seconds to remove unless you agree not to pay cash and finance with them at a ten percent interest rate!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Joel G, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
To the general manager of the sales department and the
To the general manager of the sales department and the whole store / owner they are the most dishonest company I've ever met in my life what they did to me and my husband they should be sued and we just mine call me if you're interested
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Terry Maria Hiatt, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
Great
Wilson was a great services advisor. Helped me with all my questions. My car came in cleaner than when I brought it in thanks to Wilson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Danny Murguia, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Was great experience!
Ask for Movses and he will give you the honest deal ! Sale process was fast and straightforward and fast! It took 1 hour to sign and get a car. Thank you AT.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi At, thank you so much for your positive comments about Infiniti Of Van Nuys! If you have any further questions, please give us a call. We're always happy to help!
Good experience; good Service Department.
Good service and sales experience. Tell Infiniti Headquarters this is my 3rd car from them, and I’ll buy a 4th if they put the QX80 motor into the QX70 body. They’ll also eat Porsche’s lunch on the Macan if they do that….
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
S.w., we are so happy to read such a great review about Infiniti Of Van Nuys! If you have any further questions, please give us a call. We're always happy to help!
Made the impossible, possible.
I have a 2010 G37 Convertible and have extensive experience with several Infiniti Dealers in SoCal. Last Friday, Rudy reached both the highest of value and the highest blue-chip level customer service that only two other service technicians have achieved in the past 12 years of my engagement with Infiniti. Superb customer service experiences like this will keep me with Infiniti and will have me recommending this exceptional luxury-yet-reliable car brand for life. Gracias, Rudy, for your incredible assistance and resolution to my former plight. I didn’t think it was possible, yet you made it happen. I highly recommend Rudy and the staff of Infiniti Van Nuys to anyone who is seeking to keep the value of their “G” at top level, and those who fight to have their ride perform like new — or to anyone who wants a new luxury car: I’ve had other luxury brands - Infiniti can’t be beat.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rudy in the service department is the best
Great service department here. I always ask for Rudy he is the best! I'm always treated respectfully and given detailed explanations for any service that is needed. Definitely the best service department around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Adamn C., we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Infiniti Of Van Nuys
Over charge
Tried to buy my leased car Financial manger sold me that I never asked for it Watch if you try to buy from them And ask for paper documents not on flash drive
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hekmat Farnoosh, we regret to hear that you had a negative experience with us. As I mentioned on the Yelp reply, we are trying to go paperless and that is why we provide our clients with a USB flash drive. If you would like paper copies, we would be more than happy to print them out for you. Thank you for leaving feedback. Please reach out to us at (818) 782-1000 so we may identify ways to improve your experience.
Leasing a 2021 QX50
Seamless experience from start to finish. My sales associate was extremely helpful, he answered all the questions I had, and all the ones I didn't think to ask.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Yeran, thank you for taking the time to write this great review. We truly appreciate it. I will be sure to pass on the compliments to Movses and his team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bad customer service
I purchased a vehicle did not receive my second set of keys, Salesman said he work work on it never did. The manager Miguel said there was nothing he could do and hung up the phone on me.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase