Reviews
Write a reviewGreat selection of inventory and very helpful staff.
Great selection of inventory and very helpful staff. What a beautiful new facility. I would highly recommend Victory.
Great selection of inventory and very helpful staff.
Great selection of inventory and very helpful staff. What a beautiful new facility. I would highly recommend Victory.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Sales team sold me a truck they didn't have the title for
Sales team sold me a truck they didn't have the title for then the shop part charged me for a part I did not need by lieing to me and the refuse to do the complete diagnostic jobs Even though I purchased a extended warranty send like they just like taking people's money
Sales team sold me a truck they didn't have the title for
Sales team sold me a truck they didn't have the title for then the shop part charged me for a part I did not need by lieing to me and the refuse to do the complete diagnostic jobs Even though I purchased a extended warranty send like they just like taking people's money
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jerry, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to Jay Deans at jdeans@victorykc.com when you have a chance. Thank you, and we look forward to hearing from you.
Jared was easy to work with.
Jared was easy to work with. The dealership is clean, friendly, and very informative. It was an overall good experience.
Jared was easy to work with.
Jared was easy to work with. The dealership is clean, friendly, and very informative. It was an overall good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mark! It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. We sincerely thank you for the positive review, and look forward to seeing you again soon!
We had a great experience buying our vehicle from
We had a great experience buying our vehicle from Victory. Jerad was so helpful and knowledgeable and went above and beyond for us. We would recommend to anyone looking for a new or used car.
We had a great experience buying our vehicle from
We had a great experience buying our vehicle from Victory. Jerad was so helpful and knowledgeable and went above and beyond for us. We would recommend to anyone looking for a new or used car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Donna, we're pleased to know we have been able to exceed your expectations and really help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
This so unacceptable
They sold me a used vehicle and it looked nice good and drive good for while after, I had it about less a month it broke down, I brought it right back to them to see what wrong with it, they told me to give them 2 weeks to take it all apart find out the problem. They finally tell me what wrong after I have call many times to find out, they tell the a/c part on my engine froze up, they tell me it going to cost 7,000 dollars to fix it, I told them had a warranty on the vehicle, they tried to tell me I don’t have one on it until I give them paperwork to prove it, and they take about another two weeks to check with warranty people to see if it will cover it even though in the paperwork says it should cover all moving parts in vehicle. And I am still without a vehicle they have not even tried to offer rental vehicle when I have full coverage.
This so unacceptable
They sold me a used vehicle and it looked nice good and drive good for while after, I had it about less a month it broke down, I brought it right back to them to see what wrong with it, they told me to give them 2 weeks to take it all apart find out the problem. They finally tell me what wrong after I have call many times to find out, they tell the a/c part on my engine froze up, they tell me it going to cost 7,000 dollars to fix it, I told them had a warranty on the vehicle, they tried to tell me I don’t have one on it until I give them paperwork to prove it, and they take about another two weeks to check with warranty people to see if it will cover it even though in the paperwork says it should cover all moving parts in vehicle. And I am still without a vehicle they have not even tried to offer rental vehicle when I have full coverage.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Joseph, thank you for taking the time to leave us feedback about your experience with us. Please reach out to Mike Moutray (mmoutray@victorykc.com) when you can so we can address this situation directly. Thank you and have a great day.
WORTH THE DRIVE TO DEAL WITH THESE GUYS!
This was a 2 hour drive for a fast, easy and headache free purchase! Well worth the drive and they matched our big town trade in offer as well!
WORTH THE DRIVE TO DEAL WITH THESE GUYS!
This was a 2 hour drive for a fast, easy and headache free purchase! Well worth the drive and they matched our big town trade in offer as well!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Karisa, we are very happy to have provided you with such a positive experience. We hope to be of service to you again in the future. Take care!
This dealership really cares about their community
Thank you so much to Jay Dean's and Kallan LaForge. I wouldn't buy a car from anyone but Victory Ottawa. They are so helpful and truly care about their community. They really helped my family out during trying times.
This dealership really cares about their community
Thank you so much to Jay Dean's and Kallan LaForge. I wouldn't buy a car from anyone but Victory Ottawa. They are so helpful and truly care about their community. They really helped my family out during trying times.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Randi, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! We're looking forward to your next visit with us!
They’ll have my business forever!
Both the Sales and Service department are second to none. Justan Smith made buying my Santa Fe the easiest process I’ve ever been apart of. Mike and Payton in Sevice are both great to work with and keep me in the loop the whole while I wait. Would recommend to anyone!
They’ll have my business forever!
Both the Sales and Service department are second to none. Justan Smith made buying my Santa Fe the easiest process I’ve ever been apart of. Mike and Payton in Sevice are both great to work with and keep me in the loop the whole while I wait. Would recommend to anyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Kim, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Another vehicle purchase.
Always have a great experience with the folks at Victory of Ottawa. Myself and family will continue doing business there! This will be our 2nd car and my mother-in-law is buying on this weekend!
Another vehicle purchase.
Always have a great experience with the folks at Victory of Ottawa. Myself and family will continue doing business there! This will be our 2nd car and my mother-in-law is buying on this weekend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jay, congratulations on your new car. We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional, we can do for you.
The world needs more people like the folks in OttW
Great people and even better service at the dealership in Ottawa. Easy to work with, honest, friendly and caring. Jay Deans was great to work with as well.
The world needs more people like the folks in OttW
Great people and even better service at the dealership in Ottawa. Easy to work with, honest, friendly and caring. Jay Deans was great to work with as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Nick, thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience!