Reviews
Write a reviewOutstanding in every way
The team at Joe Bullard Acura is hands down the best in Mobile. Sam, Patrick and Clarence, you guys have no idea how much stress you’ve relieved. They’ve been so attentive during this whole process. They took charge in sending paperwork to the insurance company and the bank, to help expedite the process of getting my totaled car settled out. They also found the ONE that I wanted and had it brought over from NOLA. Tonight I stopped in to begin the paperwork process for the new one, figuring it would be an ordeal waiting on everything else to go through with the insurance. 2 hours later my new RDX is in the driveway. Blown away by their exceptional customer service. Loyalty is huge for me. I’ll forever be a Joe Bullard customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James, thank you for the great feedback! We're happy to know Sam, Patrick, and Clarence has given you outstanding service. It was a pleasure working with you. We hope to see you again! Congratulations on your new RDX!
Purchased a 2017 RDX
This is the fifth car we have bought from Patrick Norton at Joe Bullard Acura. The dealership staff and Patrick are very professional and helpful. They make buying a car a very pleasant experience. Any time I have a question even years afterwards I just call Patrick and he helps any way he can. Their service department is also very professional and nice to deal with. Everyone at this dealership appreciates your business and treats you very nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review, Pat! It's wonderful to hear that you've had such great experiences with us over the years. We'll be sure to pass along your kind words to Patrick and our team. We appreciate your business and look forward to seeing you next time!
Feels Great to be Back!
I have been a Honda/Acura customer since 2002 and had a 2016 Acura RDX that I leased from Joe Bullard back in October 2016. I decided to try something different when my lease was up and wasn't happy at all. So, I contacted Patrick Norton (my previous contact on my RDX) to see what options (if any ) I may have. I am just gonna go ahead and sayI am a high-maintenance buyer and probably drove him crazy, but he never showed it if I did. LOL! Sam and Patrick worked so hard to get me back in an Acura. And guess what?? They did!! I now have a gorgeous 2019 MDX SH-AWD TECH in my driveway!! I love it!! I plan to add a few accessories on it in the future. I am happy to be back with Cameron (Service) and Patrick!! They have taken such great care of me!! I also want to publicly thank Sam (Sales Manager) for being so patient with this crazy lady! He was awesome as well!! I am thrilled to once again say..."I am Joe Bullard." I don't plan to ever leave them any time soon. :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the amazing review! We will be sure to thank Sam, Patrick, Cameron, and the rest of our team for going above and beyond to help you get the vehicle you wanted. Let us know if there is anything else we can help you with. We definitely look forward to your next visit!
Customer
I went into the dealership knowing what I was looking for. The process couldn’t have been easier. John McBryde was our salesman. He was very professional and knowledgeable. I will seek him out next time I am ready to buy another Acura. I bought an MDX and love it. I feel like John treated me like a friend and not just another customer walking through the door. I really appreciate how easy it was to purchase my vehicle. He has a lifetime customer and friend. Thank you John and everyone at Joe Bullard Acura that made this process easy! I am recommending you to anyone looking for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Dealership in Mobile
Brandon is the best salesmen I have ever had the pleasure to buy a car from. He is so genuine and quite honest about everything with regards to the vehicles on their lots. While he works at Infiniti, and I decided it wasn’t for me after a test drive, he was quick to find me exactly what I wanted at Acura. It’s a great concept at Joe Bullard that if your salesmen works for one dealership, but they don’t have what you want, they can cross sell. Made the whole process so comfortable and quick. I was getting nervous thinking I was going to have to start all over that afternoon with another salesmen. Now, the best part of the whole process in addition to Brandon was the finance guy Clarence. Honestly I am not a finance a car at the dealership kind of person because well you know how that story goes without me telling you. However, the exception to that rule would be Clarence at Joe Bullard. If you have never met Clarence, you need to stop by and say hello as you will never meet someone in the car business as wonderful as him. Long story short, Clarence sold and did my financing for the first car I ever bought on my own 22 years ago. He was amazing then and has only gotten better with age. Financing took about 30 minutes and the rate was just as competitive if I had done it before I came to the dealership on my own. I am absolutely in love with my Acura MDX and if you Acura isn’t your thing, still stop by and ask for Brandon or Clarence as I would guarantee they will find you what you want at the price you want to pay.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Go see Larry Stewart
Our shopping experience was enjoyable from beginning to end! Larry Steeart is an excellent salesman, all without pressure to buy. We’ll be back for our nex vehicle, for sure!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fantastic Customer Service!
Car buying can be stressful, but when I walked in here everyone was so friendly and didn't feel like they were just trying to sell me anything. They listened to what I was looking for and I ended up with an RDX, which I absolutely love! My salesman, John McBryde, was amazing he took so much time answering my questions and the day I picked up the car he reviewed everything with me and was not in a rush to get me out. Drew, the finance manager, was also very patient with all my questions. Both John and Drew worked together as a team and provided the best customer service I could of asked for! If you are looking for an Acura go into Joe Bullard and ask for John!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exceptional customer service
Everyone we dealt with was top notch. This is the third Acura vehicle we have either purchased or leased and each time the staff have been friendly, courteous, and extremely helpful. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding Experience
I recently purchased a 2018 RDX and could not be more pleased with the experience. I chose the Acura after shopping several other comparable SUVs because checked all the boxes for the features I wanted. Patrick Norton was the salesperson that helped me through the entire process and was exceptionally helpful throughout the whole process (he even tracked down the exact SUV from another dealer for me!). When i picked up my beautiful new SUV, Patrick took care of ensuring my RDX was set up with my preferences and walked me through everything before I drove off the lot. Drew was very helpful (and expeditious) in explaining all the financial aspects of the purchase. The Service Manager (George) even came out and introduced himself to me before I left. Everyone I met and worked with at Joe Bullard was professional, courteous and extremely helpful. I highly recommend this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
I recently purchased an Acura MDX from Joe Bullard Acura. I could not be any happier with my purchase. The entire staff was friendly and made me feel welcomed. My salesman, Larry, was very helpful and knowledgeable of the cars we looked at. The entire process was quick and stress free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car