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Auto First LLC

(25 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–5:00pm
Tuesday 9:00am–8:00pm 9:00am–5:00pm
Wednesday 9:00am–8:00pm 9:00am–5:00pm
Thursday 9:00am–8:00pm 9:00am–5:00pm
Friday 9:00am–8:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–2:00pm
Sunday Closed Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

About our dealership

Here at Auto First we focus on customer service. We are located on the Carlisle Pike in Mechanicsburg and on Rt 11/15 in Enola. We have over 250 vehicles to choose from! We have been in business for over 20 years and we know how to take care of our customers! Come by one of our locations and see the difference!
Quality Pre-Owned Vehicles

Service center

Phone number (717) 610-4267

Service hours

Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
9:00am–2:00pm
Sunday
Closed

Reviews

(25 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto First LLC from DealerRater.

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QUICK AND EASY PROCESS.

QUICK AND EASY PROCESS. B WARE WORKED WITH ME AND I THINK HER NAME IS TRACEY THAT DID MY PAPERWORK WAS VERY KNOWLEDGABLE AND FUN TO TALK TO.

QUICK AND EASY PROCESS.

QUICK AND EASY PROCESS. B WARE WORKED WITH ME AND I THINK HER NAME IS TRACEY THAT DID MY PAPERWORK WAS VERY KNOWLEDGABLE AND FUN TO TALK TO.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Blood xxxxxxx vultures they only care about money and

Blood xxxxxxx vultures they only care about money and will make a new contract before you sign to screw you out of a lot of money without you knowing they’re scammers!

Blood xxxxxxx vultures they only care about money and

Blood xxxxxxx vultures they only care about money and will make a new contract before you sign to screw you out of a lot of money without you knowing they’re scammers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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YOU BEEN WARNED STAY AS FAR AWAY FROM AUTOFIRST

YOU BEEN WARNED STAY AS FAR AWAY FROM AUTOFIRST DEALERSHIPS AND THEIR MECHANCICS. We purched a vehicle there which they failed to disclose the known safety issue it had sold us the car and let us drove off the lot. Not knowing there was a problem till the next day. Called them they told us oh yeah we have a work order for that which the sales man failed to tell us about and tried to lie his way outta of it. Moving on took the car back there to get another issue fixed they had the car for almost a month and still didn't fix the original problem but made it worse they lied to us charged for parts that didn't need replaced after we had the old parts tested and there was nothing wrong with them told us the car was finished and we still had to have it towed out to another garage who had it for 3 days and fixed their screw ups and fixed the original problem. THE OUTED US OUTTA 1100 PLUS DOLLARS FOR WHAT. STAY AS FAR AWAY FEOM THEM OR THEY WILL SCAM YOU TOO WE CONTACTED LAYWER AND ATONREY GENERAL THEY CANNOT DO BUSINESS LIKE THIS!

YOU BEEN WARNED STAY AS FAR AWAY FROM AUTOFIRST

YOU BEEN WARNED STAY AS FAR AWAY FROM AUTOFIRST DEALERSHIPS AND THEIR MECHANCICS. We purched a vehicle there which they failed to disclose the known safety issue it had sold us the car and let us drove off the lot. Not knowing there was a problem till the next day. Called them they told us oh yeah we have a work order for that which the sales man failed to tell us about and tried to lie his way outta of it. Moving on took the car back there to get another issue fixed they had the car for almost a month and still didn't fix the original problem but made it worse they lied to us charged for parts that didn't need replaced after we had the old parts tested and there was nothing wrong with them told us the car was finished and we still had to have it towed out to another garage who had it for 3 days and fixed their screw ups and fixed the original problem. THE OUTED US OUTTA 1100 PLUS DOLLARS FOR WHAT. STAY AS FAR AWAY FEOM THEM OR THEY WILL SCAM YOU TOO WE CONTACTED LAYWER AND ATONREY GENERAL THEY CANNOT DO BUSINESS LIKE THIS!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I recently purchased a vehicle from Auto First.

I recently purchased a vehicle from Auto First. The sales rep that helped me was Amy and she was so helpful at every step of the way, that it was a trouble-free process. She addressed all of my concerns and requests. I'll definitely do business with them again.

I recently purchased a vehicle from Auto First.

I recently purchased a vehicle from Auto First. The sales rep that helped me was Amy and she was so helpful at every step of the way, that it was a trouble-free process. She addressed all of my concerns and requests. I'll definitely do business with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a great experience on multiple occasions with this

I had a great experience on multiple occasions with this dealership. Great knowledgeable salespeople, Josh is great, and the owner Joe makes you feel like family. I recommended this dealership to all my friends and family

I had a great experience on multiple occasions with this

I had a great experience on multiple occasions with this dealership. Great knowledgeable salespeople, Josh is great, and the owner Joe makes you feel like family. I recommended this dealership to all my friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sales people only care about there comision .

Sales people only care about there comision . Bought a motorcycle from them as is . So me being out of state had to take there word on the bike ran perfectly and had no problems . The bike didn't run and needs 6800 dollars worth of work to be rideable . There defence was you bought the bike as is . Currently in court fighting for them to take the bike back and give me back my money . Crooked dealership, be careful when purchasing a vehicle from them .

Sales people only care about there comision .

Sales people only care about there comision . Bought a motorcycle from them as is . So me being out of state had to take there word on the bike ran perfectly and had no problems . The bike didn't run and needs 6800 dollars worth of work to be rideable . There defence was you bought the bike as is . Currently in court fighting for them to take the bike back and give me back my money . Crooked dealership, be careful when purchasing a vehicle from them .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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When website didn't offer an option to sort by a specific

When website didn't offer an option to sort by a specific detail and details were requested, salesperson told me I needed to "use common sense" rather than answering the question. NOT TRUSTWORTHY as they change their story when they realize you know what you're talking about and can't feed you a bunch of xx. Too many other, better, cheaper, more respectful options for car purchases to have to deal with these folks.

When website didn't offer an option to sort by a specific

When website didn't offer an option to sort by a specific detail and details were requested, salesperson told me I needed to "use common sense" rather than answering the question. NOT TRUSTWORTHY as they change their story when they realize you know what you're talking about and can't feed you a bunch of xx. Too many other, better, cheaper, more respectful options for car purchases to have to deal with these folks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I bought a 2009 Honda Civic for over 12000.

I bought a 2009 Honda Civic for over 12000. I asked them to fix a couple things. They gave me absurd answers for excuses why it's only cosmetic. According to them. I went to trade it in two months later. They offered $3000. They told me that Auto first screwed me over. This place is the biggest disgrace I've ever seen . Do not buy from them!

I bought a 2009 Honda Civic for over 12000.

I bought a 2009 Honda Civic for over 12000. I asked them to fix a couple things. They gave me absurd answers for excuses why it's only cosmetic. According to them. I went to trade it in two months later. They offered $3000. They told me that Auto first screwed me over. This place is the biggest disgrace I've ever seen . Do not buy from them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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BUYERS BEWARE

Buyers Beware. My wife and I was in need of a bigger vehicle due to our new baby on the way so we stopped at Auto First which was the biggest mistake we ever made. We found a 2019 Ford Explore which had some cosmetic damage and the inside needed alot of TLC as well. The manager assured us that if we bought it everything would be fixed and cleaned and would look like a new vehicle when we picked it up. We took him at his word but nothing he said was the truth. They had the vehicle for the first 2 weeks and nothing was done to the vehicle when we went to pick it up. We were going on a trip so we took it to go then we were to bring it back and they would make it right. I took it home to detail it to take it on our trip and there was a deep scratch that wasn't there when we dropped it off, and they accused us of putting the scratch on the vehicle. They weren't gonna fix it because they said it was done in our possession which it was not. We made our fist payment and still didn't have the vehicle. They eventually fixed it but not without a fight. We purchased the warranty through them and beware of what your signing because we eventually traded the vehicle a week later only to find out we lost all that money plus the GAP insurance only to find out we were 10,000 dollars upside down. Very poor dealership, not truthful about the products and services which we were promised. During one of our conversations it was said that with our excellent credit ratings we should have went somewhere else. Would not recommend this dealership at all very poor all the way around.

BUYERS BEWARE

Buyers Beware. My wife and I was in need of a bigger vehicle due to our new baby on the way so we stopped at Auto First which was the biggest mistake we ever made. We found a 2019 Ford Explore which had some cosmetic damage and the inside needed alot of TLC as well. The manager assured us that if we bought it everything would be fixed and cleaned and would look like a new vehicle when we picked it up. We took him at his word but nothing he said was the truth. They had the vehicle for the first 2 weeks and nothing was done to the vehicle when we went to pick it up. We were going on a trip so we took it to go then we were to bring it back and they would make it right. I took it home to detail it to take it on our trip and there was a deep scratch that wasn't there when we dropped it off, and they accused us of putting the scratch on the vehicle. They weren't gonna fix it because they said it was done in our possession which it was not. We made our fist payment and still didn't have the vehicle. They eventually fixed it but not without a fight. We purchased the warranty through them and beware of what your signing because we eventually traded the vehicle a week later only to find out we lost all that money plus the GAP insurance only to find out we were 10,000 dollars upside down. Very poor dealership, not truthful about the products and services which we were promised. During one of our conversations it was said that with our excellent credit ratings we should have went somewhere else. Would not recommend this dealership at all very poor all the way around.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer Service was excellent.

I have bought a Mercedes-Benz GLK350. Lou was very helpful and answered all questions I have had. He stayed in communications with me though out the process. He got me a good rate from the bank and included a 2 year extended warranty. Lou has given me a call a month later to see how everything with the car was. Lou gave me a great value for my car. In addition, Auto First has an excellent service department. All employees are friendly. I did not have one issues just a Great experience.

Customer Service was excellent.

I have bought a Mercedes-Benz GLK350. Lou was very helpful and answered all questions I have had. He stayed in communications with me though out the process. He got me a good rate from the bank and included a 2 year extended warranty. Lou has given me a call a month later to see how everything with the car was. Lou gave me a great value for my car. In addition, Auto First has an excellent service department. All employees are friendly. I did not have one issues just a Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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