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Massey Cadillac of Orlando

(514 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 674-0173 (888) 674-0173
Used (888) 674-1186 (888) 674-1186
Service (888) 673-8073 (888) 673-8073

Reviews

(514 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Massey Cadillac of Orlando from DealerRater.

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Great experience from start to finish

Everyone at Massey Cadillac was very professional and courteous. Jimmy Capps, my salesperson, made the experience of leasing my SRX just that much better. Not only was he patient and knowledgeable when it came to going over the models, but he and the staff prepared all paperwork after I left the showroom and all I had to do was come in and sign. He took the time to introduce me to my service pro, Margaret, and I left the showroom feeling completely satisfied knowing I was in good hands. This is my third car through Massey, and I know it won't be the last. N.Faulk

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Vehicle is always ready as promised, and cleaned. Great experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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perfect service

wonderful, courteous, attention to detail, friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Caddy CTS Cream Puff 2007

Service manager Troy provides excellent customer contact, feedback and recommendations on service needs. The facility for customer waiting areas are very comfortable. One suggestion is to improve the customer Internet service through out the building.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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RETIRED

IT WAS EXCELLENT! MARGARET & TROY WAS EXCELLENT! THEY KNOW THE BUSINESS! THEY WERE VERY PROFESSIONAL AND KNOWLEDGEBAL ABOUT MY CAR!THEY SHOULD BE GIVEN SOME KING OF REWARD OR WHAT EVER YOU GIVE OUTSTANDING PERSONAL! YOURS TRUELY, CHARLIE E. KORNEGAY

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Service

Troy is always informative and polite. He makes a visit bearable. Sitting is not one of my favorite things to do,l so having a representative like Troy helps. The repair took longer than expected, but I was kept informed. A recall that I was unaware of was also completed. Now, I do not need to return for the recall to be completed. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Massey Service Rocks!

Another excellent experience at Massey's Service Department this week! They finished my service work in great time---even in spite of a power failure in the building! Massey Service---best in the Nation! Thank you! Randy Black

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service.

As always, I received excellent and friendly service. The entire staff at Massey's is exceptional. Faye Wall (customer for 20 years!)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great and clean

great service and facilities. Clean and thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best service

I wanted an oil and filter service and the transmission fluid, power steering fluid and brake fluid changed, the service and the price were great and Brian Peine took care of me from my first call to book in up to completion of the work. The time taken was as advised and there was comfortable waiting area with complementary drinks and free wifi so I could catch up on emails. I will definitely use Massey Cadillac North again for my servicing needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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