Reviews
Bob took great care of me when I really needed help.
Bob took great care of me when I really needed help. My family and I were on vacation from Charlotte when we discovered our alternator had failed. Even though Coastal Kia's Service Department was already busy, Bob kindly offered to squeeze me in for an emergency appointment. They successfully diagnosed the issue and fixed my vehicle in two days. I received great support and thorough communication from Bob in Service, Chris in Parts, and David the Shuttle Driver. I would recommend this shop to anyone in Wilmington and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great news! We sincerely appreciate the amazing testimonial and high marks. It was thoughtful of you to mention so many of our team members by name. Your high recommendations are greatly appreciated as well. Please stay in touch during your next local visit. Thanks again!
hi, was impressed by the dealership how clean and
hi, was impressed by the dealership how clean and pleasant the environment was. Everyone was very kind as well as professional when attending to my vehicle needs as well as to myself.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding! Thank you for the five star service review and gracious feedback. We truly appreciate the compliments for our facility and our staff. Thank you for trusting Coastal Kia with your automotive service needs.
Everyone is very friendly at Coastal Kia but sometimes
Everyone is very friendly at Coastal Kia but sometimes service department isn’t always 100%.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review and helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us. Thanks again.
One of the best service centers i have ever been subject
One of the best service centers i have ever been subject to using. Pat and John have the right recipe for an outstanding experience when shopping for and serving your new KIA.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Love it! Thank you! We truly appreciate the kind words and high marks. We strive to deliver a truly exceptional experience to every client during every visit. Please do not hesitate to reach out if you need us. Thanks again!
They listen very intently to any concerns I may have and
They listen very intently to any concerns I may have and always very professional thanks ❗️
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great news! Thank you for the high marks and compliments for our service team. Your gracious comments are truly appreciated. Please do not hesitate to reach out if you need us. Thanks again!
Everything was done exactly on time and very
Everything was done exactly on time and very professionally. Couldn’t be better…my was taken into th the service area at exactly 3PM , as scheduled and was returned to me a few minutes before the promised time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great news! Thank you! We appreciate the five star review and are thrilled to hear our service team exceeded your expectations. We sincerely appreciate you trusting our Coastal Kia service team with your automotive service needs.
Employees are helpful in understanding customer needs
Employees are helpful in understanding customer needs Would recommend dealership Service center is professional and helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate the five star review and gracious compliments. We love the feedback including, "would recommend dealership...service center is professional and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
Pleasant, knowledgeable and non pushy sales personnel.
Pleasant, knowledgeable and non pushy sales personnel. Easy to deal with no pressure. Service Department is friendly and keeps the customer in the loop as the vehicle is being serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We sincerely appreciate the five star review and compliments for our team. We love the comments including, "pleasant, knowledgeable and non pushy sales personnel." We strive to deliver a truly exceptional experience to every client during every visit.
Coastal Kia is a very professional dealership.
Coastal Kia is a very professional dealership. From customer service to the mechanics. I had an issue with my motor. Starting with Howard to Gary to Bob- these gentleman made sure the job was completed and done in a timely fashion. All were kind and professional! Thanks Coastal Kia!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic news! We sincerely appreciate the five star service review. It was thoughtful of you to mention Howard Ramsey, Gary Nelson and Bob Tomlin by name. We love the feedback including, "these gentlemen made sure the job was completed and done in a timely fashion. All were kind and professional!" Thank you! We sincerely appreciate the five star review.
Darren aways takes good care of me and my car.
Darren aways takes good care of me and my car. This time and previous visits.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We sincerely appreciate the five star review and high praises for our Service Consultant Darren Gokey. Thank you for choosing Coastal Kia for your automotive needs. We are here if you need us.