Reviews
Coastal Kia service dept appt went very well. I had a scheduled appt ... when i arrived, they took car of my car right away and told me everything that they were going to test for and how long it would take. Exactly to the minute, they were finished, reported their findings and i was on my way. What a pleasant experience with a service dept!
Coastal Kia service dept appt went very well. I had a scheduled appt ... when i arrived, they took car of my car right away and told me everything that they were going to test for and how long it would take. Exactly to the minute, they were finished, reported their findings and i was on my way. What a pleasant experience with a service dept!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I would recommend the service dept, but I would also recommend going through another advisor, not Gary.
I would recommend the service dept, but I would also recommend going through another advisor, not Gary.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 2.0
- Does recommend this dealer
- Came in for service or repair
The work done is fine, but the waiting area WIFI is COMPLETELY UNUSABLE! I have to take time to go to the service center and usually spend my time working while waiting on my car. The internet is SO BAD (it seems like it only gives you access for 3 seconds at a time, causing pretty much ANY remote work to come to a grinding halt, if you can even get started!). Next time I'll ask to be shuttled to a Starbucks!
The work done is fine, but the waiting area WIFI is COMPLETELY UNUSABLE! I have to take time to go to the service center and usually spend my time working while waiting on my car. The internet is SO BAD (it seems like it only gives you access for 3 seconds at a time, causing pretty much ANY remote work to come to a grinding halt, if you can even get started!). Next time I'll ask to be shuttled to a Starbucks!
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re glad to hear you were satisfied with the work performed on your vehicle. We do provide complimentary Wi-Fi in our waiting area for our customers’ convenience, and we have not experienced or received reports of connectivity issues with the network. Unfortunately, we cannot control connectivity issues specific to an individual device. We’re disappointed that this resulted in a one-star rating despite your satisfaction with the service performed.
Very organized service desk.. Enjoy working with Bob Tomlin. Like the followup calls after each visit.
Very organized service desk.. Enjoy working with Bob Tomlin. Like the followup calls after each visit.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad Bob and our service team continue to provide you with a positive experience. We appreciate your business and look forward to seeing you next time!
From the phone call to schedule a major maintenance, to working through needed questions - and getting quality responses to a good explanation of all the items to cover- Gary was the person to do it all. Even the estimate of time was accurate. Kudos to all. Sorry, I do not know then name of the person who provided service when I first called and who then switched me to Gary, but she also was very good.
From the phone call to schedule a major maintenance, to working through needed questions - and getting quality responses to a good explanation of all the items to cover- Gary was the person to do it all. Even the estimate of time was accurate. Kudos to all. Sorry, I do not know then name of the person who provided service when I first called and who then switched me to Gary, but she also was very good.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad Gary and our service team provided clear communication and made your experience a smooth one from start to finish. We appreciate you choosing Coastal Kia!
From check in thru the.service. Completion the staff was professional and have good customer service.
From check in thru the.service. Completion the staff was professional and have good customer service.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re pleased to hear that our team provided professional and friendly service from check-in through completion. We truly appreciate your business and look forward to serving you again at Coastal Kia!
I moved to N.C. 2 years ago and was looking for a reliable and honest service center to service my 2025 Kia-K5 and my wife's 2018 Mercedes CLA 250. I serviced my Kia at Coastal for normal new car warranty service and even though they didn't sell me my car, they welcomed me with open arms and did exemplary work. I then asked if they would service my wife's car for an oil change and tire rotation which they did at a fair and reasonable price...less that the Mercedes dealer would have done. I trust them and will continue to have both vehicles serviced there and recommend them to my neighbors here in Leland.
I moved to N.C. 2 years ago and was looking for a reliable and honest service center to service my 2025 Kia-K5 and my wife's 2018 Mercedes CLA 250. I serviced my Kia at Coastal for normal new car warranty service and even though they didn't sell me my car, they welcomed me with open arms and did exemplary work. I then asked if they would service my wife's car for an oil change and tire rotation which they did at a fair and reasonable price...less that the Mercedes dealer would have done. I trust them and will continue to have both vehicles serviced there and recommend them to my neighbors here in Leland.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your experience! We’re honored to have earned your trust for both your Kia K5 and your wife’s Mercedes. Providing honest, reliable service at a fair price is incredibly important to our team, and we’re glad you’ve felt welcomed and well taken care of at Coastal Kia. We truly appreciate your continued business and your recommendation to your neighbors in Leland. We look forward to serving you in the future!
Thank You.
Bob was exceptional in helping me schedule and appointment and seeing that the work was completed in a very timely manner.
Bob was exceptional in helping me schedule and appointment and seeing that the work was completed in a very timely manner.
- Customer service
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re so glad Bob made scheduling easy and ensured your service was completed promptly. We appreciate your business and look forward to seeing you again at Coastal Kia!
Clean, comfortable waiting area. The staff is very attentive offering courtesy rides and snacks, etc. making sure waiting customers are comfortable.
Clean, comfortable waiting area. The staff is very attentive offering courtesy rides and snacks, etc. making sure waiting customers are comfortable.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We’re glad you enjoyed our clean, comfortable waiting area and attentive service. We appreciate your business and look forward to seeing you again
Bob in the service department is always willing to help get our car serviced around our schedules.
Bob in the service department is always willing to help get our car serviced around our schedules.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad Bob is always able to accommodate your schedule and make servicing your vehicle convenient. We appreciate your continued trust in Coastal Kia!