Reviews
From the phone call to schedule a major maintenance, to working through needed questions - and getting quality responses to a good explanation of all the items to cover- Gary was the person to do it all. Even the estimate of time was accurate. Kudos to all. Sorry, I do not know then name of the person who provided service when I first called and who then switched me to Gary, but she also was very good.
From the phone call to schedule a major maintenance, to working through needed questions - and getting quality responses to a good explanation of all the items to cover- Gary was the person to do it all. Even the estimate of time was accurate. Kudos to all. Sorry, I do not know then name of the person who provided service when I first called and who then switched me to Gary, but she also was very good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad Gary and our service team provided clear communication and made your experience a smooth one from start to finish. We appreciate you choosing Coastal Kia!
From check in thru the.service. Completion the staff was professional and have good customer service.
From check in thru the.service. Completion the staff was professional and have good customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re pleased to hear that our team provided professional and friendly service from check-in through completion. We truly appreciate your business and look forward to serving you again at Coastal Kia!
I moved to N.C. 2 years ago and was looking for a reliable and honest service center to service my 2025 Kia-K5 and my wife's 2018 Mercedes CLA 250. I serviced my Kia at Coastal for normal new car warranty service and even though they didn't sell me my car, they welcomed me with open arms and did exemplary work. I then asked if they would service my wife's car for an oil change and tire rotation which they did at a fair and reasonable price...less that the Mercedes dealer would have done. I trust them and will continue to have both vehicles serviced there and recommend them to my neighbors here in Leland.
I moved to N.C. 2 years ago and was looking for a reliable and honest service center to service my 2025 Kia-K5 and my wife's 2018 Mercedes CLA 250. I serviced my Kia at Coastal for normal new car warranty service and even though they didn't sell me my car, they welcomed me with open arms and did exemplary work. I then asked if they would service my wife's car for an oil change and tire rotation which they did at a fair and reasonable price...less that the Mercedes dealer would have done. I trust them and will continue to have both vehicles serviced there and recommend them to my neighbors here in Leland.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your experience! We’re honored to have earned your trust for both your Kia K5 and your wife’s Mercedes. Providing honest, reliable service at a fair price is incredibly important to our team, and we’re glad you’ve felt welcomed and well taken care of at Coastal Kia. We truly appreciate your continued business and your recommendation to your neighbors in Leland. We look forward to serving you in the future!
Thank You.
Bob was exceptional in helping me schedule and appointment and seeing that the work was completed in a very timely manner.
Bob was exceptional in helping me schedule and appointment and seeing that the work was completed in a very timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re so glad Bob made scheduling easy and ensured your service was completed promptly. We appreciate your business and look forward to seeing you again at Coastal Kia!
Clean, comfortable waiting area. The staff is very attentive offering courtesy rides and snacks, etc. making sure waiting customers are comfortable.
Clean, comfortable waiting area. The staff is very attentive offering courtesy rides and snacks, etc. making sure waiting customers are comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We’re glad you enjoyed our clean, comfortable waiting area and attentive service. We appreciate your business and look forward to seeing you again
Bob in the service department is always willing to help get our car serviced around our schedules.
Bob in the service department is always willing to help get our car serviced around our schedules.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad Bob is always able to accommodate your schedule and make servicing your vehicle convenient. We appreciate your continued trust in Coastal Kia!
Very clean and Bob in service helped us tremendously with our transmission issues. Keep up the good work.
Very clean and Bob in service helped us tremendously with our transmission issues. Keep up the good work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad you enjoyed our clean facility and that Bob was able to provide such excellent assistance with your transmission issues. We appreciate your business and look forward to serving you again!
Another service needed and another happy customer! My thermostat was replaced in less than 24hrs when I was expecting it to take at least two days.
Another service needed and another happy customer! My thermostat was replaced in less than 24hrs when I was expecting it to take at least two days.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad our service team was able to get your thermostat replaced much sooner than expected. We appreciate your continued trust in Coastal Kia!
The service department staff are kind, courteous and very professional. Brian is always kind and ready to help you when you walk in the door, even though he was not my service advisor this time. Brain went out of his way to get my car for me and help the service advisor. AJ got me in and out and completed my service ticket in a timely manor.
The service department staff are kind, courteous and very professional. Brian is always kind and ready to help you when you walk in the door, even though he was not my service advisor this time. Brain went out of his way to get my car for me and help the service advisor. AJ got me in and out and completed my service ticket in a timely manor.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We’re glad Brian and AJ went above and beyond to make sure you were well taken care of. We appreciate your kind words about our service team!
Very accommodating and pleasant to work with, no high pressure and good explanation of details.
Very accommodating and pleasant to work with, no high pressure and good explanation of details.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great feedback! We’re glad you had a pleasant, pressure-free experience and felt well informed throughout the process. We appreciate your business!