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Tom Roush Lincoln

(292 reviews)
Visit Tom Roush Lincoln
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 6 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (317) 399-5191 (317) 399-5191
Used (317) 399-5162 (317) 399-5162
Service (317) 399-5656 (317) 399-5656

Reviews

(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Roush Lincoln from DealerRater.

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Bill (service writer) is great. Waiting area is great -...

Bill (service writer) is great. Waiting area is great - even like the music playing! Staff is always nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service was done reasonably fast and professionally. I...

Service was done reasonably fast and professionally. I was very pleased with text message updated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We love the car and Alan W. was very knowledgeable and...

We love the car and Alan W. was very knowledgeable and kind. Love that Tom Roush is so close.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Valet pick up and delivery great, service well done and...

Valet pick up and delivery great, service well done and promptly, check found camera not working and service entered request for warranted new camera assembly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We enjoyed our buying experience because we were treated...

We enjoyed our buying experience because we were treated very professional and it did not take long to complete the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Great experience all the way around !!

Customer service is excellent! Would definitely...

Customer service is excellent! Would definitely recommend. Service department and sales department are well trained.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service. Worked with me on the lease. Ray...

Excellent service. Worked with me on the lease. Ray Contee was very helpful, as always.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Finally, a car dealership service that I enjoyed, , good...

Finally, a car dealership service that I enjoyed, , good people, good location. I hope I can get my next Lincoln there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy for me to drive to and no waiting when I arrived....

Easy for me to drive to and no waiting when I arrived. Everyone is very helpful and polite. I was in and out within an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Allen Willitzer is the most professional and fun...

Allen Willitzer is the most professional and fun salesperson I have ever had the pleasure of purchasing a vehicle from. Not a pushy salesman. A very pleasant salesperson to work with. He listened to what I was wanting in a new 2021 Lincoln Nautilus and delivered. He made the value of the 2021 Lincoln Nautilus worth the purchase. The buying process was fast and accurate. Tom Roush Lincoln because of Allen Willitzer I chose to purchase my new 2021 Lincoln Nautilus from your dealership. I appreciate all of Allen Willitzer's enthusiasm, knowledge, and professional help with my purchase. You also have a very clean, well-organized beautiful dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.