Bill Luke Santan

Manuel took care of us and gave us great customer service to make our purchase experience enjoyable

The vehicle was beautiful when they pulled it up. It was just what we were looking for. Unfortunately, opening the doors exposed a strange smell which had not been taken care of. Smelled like some vape flavors. Eric also smelled it. Wife is highly allergic to this so we had to pass. We have been looking for some time and hoped this was the one.

Although I ended up purchasing elsewhere, the staff was very prompt and went above and beyond, by making a video to help me!

I had a great experience at Bill Luke Santan! Todd helped me and my dad out. He was extremely patient and answered all our questions. The process didn't feel rushed and I would return here if I need to buy again in the future!

Customer service was terrible. I drove 40 miles to see a car I was interested in and was never offered o see it. The reps were very rude and short with me.

Best dealership experience I’ve ever had, our salesman Angel Rocha was really knowledgeable and helpful. Made our shopping experience easy & smooth. Definitely will be recommending then to our friends

I had a great experience buying my car at Bill Luke San Tan! Todd Navarro was patient and listened to me about what type of car I wanted and fulfilled that request. Thank you to all the people at Bill Luke San Tan who helped make my experience a good one.

Buyer Beware. From the top of the food chain to the very bottom of the technician in the service department! Buyer beware!

**Title: Extremely Disappointing Experience – Poor Communication and Unprofessional Conduct** I recently had one of the most frustrating and disheartening experiences trying to purchase a vehicle from Bill Luke Santan. I worked primarily with **Tanner Walczak**, Finance Director, and unfortunately, I can’t say I received the professionalism or respect one should expect when making such an important purchase. From the beginning, Tanner was difficult to work with. He repeatedly accused me of locking my credit reports—**even as I was on the phone with him actively checking and confirming they were all unlocked**. I verified multiple times with each credit bureau and received confirmation that there were no issues. When I brought this up, instead of collaborating to troubleshoot the issue, Tanner spoke to me with a dismissive and condescending tone, asking things like *“Why do you keep locking your credit?”*—as if I would sabotage my own ability to secure a loan. He insisted there was an ID freeze but couldn’t provide clear information on which bureau it was supposedly with. When I followed up, the bureaus requested proof or screenshots to investigate further—**something he flatly refused to provide**. Then, when I asked him to give me the application number so I could contact Ally Bank myself, he refused again, saying they could pull me by name (which they could not). Ally clearly told me they needed the application number, and yet **Tanner refused to cooperate**. What made this worse is that **he continued to submit my application multiple times**, leading to **five or six unnecessary credit inquiries**, which in the end **caused my loan to be denied**. The irony? He claimed Ally couldn't see my credit because of a freeze—yet somehow kept submitting the deal and generating hard pulls. Eventually, he emailed me saying **there were “too many red flags” and he would no longer be pursuing my deal**—after it was **his own actions** that created the red flags in the first place. When I tried to escalate the issue, **the finance supervisor dismissed my concerns** and redirected me back to Tanner. I even asked to speak with the General Manager, but based on what I’ve now read about leadership at this dealership, I didn’t expect much—and sadly, I was right. This entire process was a waste of time, energy, and **multiple credit inquiries**, and I was left without a vehicle my family and I truly needed. It felt like **no one cared to help**, and I truly hope this wasn’t influenced by any form of bias, especially considering how I was treated after providing all my documents and ID up front. **I’ve purchased over 15 vehicles in my life, and this was by far the most frustrating experience I’ve ever had**. Whether due to inexperience, poor training, or just a lack of empathy, this team failed me—and I wouldn’t want others to go through the same thing. **I strongly caution anyone considering working with this dealership, especially with Tanner Walczak.**

Buyer beware. Remember there are another dozen (12) dealerships within a mile radius of this location. and probably another 50 within a 35 mile radius. You have many choices!