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Mercedes-Benz of Tuscaloosa

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)
Visit Mercedes-Benz of Tuscaloosa
Sales hours: 8:30am to 5:30pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–5:30pm 7:30am–5:30pm
Tuesday 8:30am–5:30pm 7:30am–5:30pm
Wednesday 8:30am–5:30pm 7:30am–5:30pm
Thursday 8:30am–5:30pm 7:30am–5:30pm
Friday 8:30am–5:30pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Tuscaloosa from DealerRater.

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Best Purchase Made Thus Far

I love my truck!! Chip Tyler is a great salesman to work with He made my purchase smooth and easy Would do the process all over again Thanks Chip!! Definitely ask for him when you go

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My favorite car EVER!!

This little red GLA is my favorite car ever! It’s the best car I have ever owned. My purchasing experience was easy and smooth. Everyone at the dealership was nice, friendly and helpful. When I took her back for service, the service department was very professional, helpful and efficient. When I got my car back she was spotless inside and out. She was cleaned up and shining so pretty!! I have definitely had great a experience at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Buying Experience

The entire buying experience was amazing. Wayne Seagle and the others at the dealership all went above and beyond to make sure that I was happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Car Shopping Experience!

A great car shopping experience because of a friendly, helpful and honest staff. I love the car and will definitely return for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Could not imagine a better experience. Everyone was so professional and helpful. Service was completed in a timely manner. I would totally recommendvthis dealership to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A complete waste of time

For a single point Franchised Mercedes Benz Dealership, I was disappointed that a vehicle they described at one way was actually a poorly repaired accident damaged vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

I'm sorry that you did not have a good experience. I am inviting you to call me, Daniel Stronge (General Manager) to review your disappointment. 205-556-1111 Our policy is to send all customers a copy of the Carfax prior to you driving to the dealership so that you know the condition. Thank you for the opportunity to serve you.