Reviews
Great Service
It is so easy to drop my car off and I like getting text messages throughout the whole process of having my car there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Tom Kastrati General Manager Gerald Ford
Awesome service
They made great efforts to make sure I understood the financing process. I was very happy with their salesmen and management team.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Gerald Ford was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Tom Kastrati General Manager Gerald Ford
first service visit and was pleasantly surprised
Professionalism with service adviser and making it an easy and helpful service call. Larry was took the time to explain things and made sure all was done correctly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Donna! It is great to hear about your recent service experience. I will certainly pass on your feedback to Larry as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
Fast Service
Speed! Carlos said just drop in and they took care of my issues while I waited! I walked around the lot dreaming and boom, car was ready as promised!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Lenny! Sincerely, Tom Kastrati General Manager Gerald Ford
Electrical problem
Larry is very helpful explains problem and solution thoroughly. He is very friendly, respectful and always greets with a smile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Tom Kastrati General Manager Gerald Ford
great service
All around good service from making appointment to picking up truck after service. Friendly Employees. Will definitely be going back. Thank You.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Tom Kastrati General Manager Gerald Ford
Great Service
The people were great. Ronaldo, Eddie and Miles were all great. Ronaldo was my favorite sales consultant ever. Very thorough and knowledgeable, same with Eddie. Very professional but not pushy. very trustworthy. And I got a great vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Tom Kastrati General Manager Gerald Ford
great service
Customer service was great. Kevin at the N. Aurora Ford dealership is the definition of customer service. facility was spotless.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Daniel. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Tom Kastrati General Manager Gerald Ford
Fresh Breath of HONEST Air!
Oscar and Carlos in the Service Dept are exceptional and above and beyond helpful in answering any and all questions I had and explaining what I did NOT need and why. Not sure how many HONEST service places would tell you that you DON’T need to replace this, that or anything else for that matter. What a blessing to have TRUST in a company! Thank you to Armando for the car to use in the day so I could get my son to school. Great helpful team all the way around and I do highly recommended them to everyone I know! Sincerely a huge Thank you for the wonderful service! I will never buy a car from anyone else ever again. I love that I now notice Gerald Ford stickers on cars everywhere I drive and I smile knowing they are like part of this fun ford family too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jennifer and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Tom Kastrati General Manager Gerald Ford
Great buying experance
Customer service is exceptional. Salesman and general staff treated me with respect. Could have improved a little with the waiting time to get to finance
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Gerald and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Tom Kastrati General Manager Gerald Ford