Reviews
North Aurora is the best
First time buying a new car from a dealership, however it definitely was not my first time going through the process. I was actually lined up to buy from a different Ford dealer that was way closer to my house. Aaron called me and knew EXACTLY what I was looking for. He pulled some some strings and I left with a brand new Ranger. After seeing how much backend work they put it to make the deal be favorable (especially in this market) I don't believe I will ever use a different Ford dealer. I am new to the construction industry and I don't plan on leaving anytime soon. As my business expands so will my fleet. I will definitely need more trucks in the future. As long as Aaron keeps fair deals coming, I will keep coming. Thanks guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello James! It was a pleasure to read about your first buying experience working with Aaron. Congratulations on your new purchase! It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
Gerald Ford
Made the appointment, got in on time, and service was quickly completed. Waiting room was nice and clean and employees were friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
To say thank you is not enough, Julie! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Gerald Ford again! Sincerely, Tom Kastrati General Manager Gerald Ford
David pesola
Everyone was friendly and made you feel like you were family and answered all my questions even the manager was out to talk to you and thank you for coming in
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for recognizing your experience at Gerald Ford, David! We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Tom Kastrati General Manager Gerald Ford
Buy your ford from Gerald Ford
Amazing! Love Gerald ford! My friend Raquel who works for Gerald recommended I buy my truck from them. Everyone was amazing. Eddie, Miles, Oscar in service, the guy in front of Oscar and the guy who sits behind him. All In service, some tall guy, who seems to like to flirt with everyone. Arron in sales. I have been telling anyone who needs a vehicle to go to Gerald. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership, Victoria!. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Tom Kastrati General Manager Gerald Ford
Great service
Great professional people work in service department. Larry is especially great. I have been coming here for years and the service continues to be top notch. Thank you to everyone that works at Gerald Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Larry was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Tom Kastrati General Manager Gerald Ford
Hardwork
Oscar got my car looked in very speedy amount of time and Conroy (my driver) was very interesting to talk as he dropped me off at my house.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, and thank you for this great review! We're happy to hear that Oscar took care of you! They are a great asset and we appreciate all that they do. Sincerely, Tom Kastrati General Manager Gerald Ford
Great service
The service was Friendly and fast. The time and location worked well for me. Will be back again for service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Tom Kastrati General Manager Gerald Ford
What i would expect from a mechanic
prompt service and quality work was done on my car. As long as the same quality of work continues I will continue to bring my vehicle for servicing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Josh and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Ford. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
Great Service
I feel the service advisor team truly cared about getting my vehicle back on the road, keeping safety a priority.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joan, we appreciate your kind words about our service team. Thank you for choosing Gerald Ford for your vehicle needs. Sincerely, Tom Kastrati General Manager Gerald Ford
Service
Personal service. Committed to customer. Business is clean. Environment is calming . Enjoyed the purchase of our vehicle , will return for next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Tom Kastrati General Manager Gerald Ford