Auto Giants Mitsubishi

Michael Habte was our sales rep and was wonderful. He made sure to explain everything to us and ensured that we were able to understand the whole process. He got me into a car I love and not something I had to settle for.

My husband daughter and I went to easterns in manassas, va. Mike Habke helped us. He was amazing our 6 year old daughter wanted to sign papers and he gave her papers to sign also. He also knew a lot about the cars and asked the right questions to put us in the perfect car. I would recommend Mike to any of my friends or family.

I was shopping around for a Mercedes Benz truck and emailed Eastern Motors to see what they had available. Within 10 mins of my email Samuel called me to see what I wanted. He was very patient and professional since I am very picky. He asked me what I wanted and I got the car within a matter of hours.He also kept me informed during the whole financing process. I will be referring all my friends and clients to Samuel at Eastern Motors. Thank you SAMUEL !!!!

Had a great experience with Michael and Scott, they took care of me and gave me the best deal I would recommend anybody to this eeasterns

Thank you Easterns Mototrs at Manassas for your amazing job from start to finish. A friendly environment and very professional. Mike Habte was my sales person and he did an amazing job. If you go to Easters at Manassas I HIGHLY RECOMEND MIKE. Thank you!!!

Last Monday, my husband set up a 9 am appointment for Saturday, and they called us every single day after that. They were told up front the situation we were dealing with and what we were able to work with. Everything up front. We made it to our appointment and we are sat all the way in the back corner, like disapproving children. They again told us that they could work with him. The collected all of the information, didn't even run the credit, and came back and did a song and dance about how I might have to co-sign for him. I told them no for the fifth time. They finally ran his credit and actually showed us an offer, but then tried the co-signer thing again. Three and a half hours of my life wasted. The salesperson kept bringing his supervisor over and talking to us like children. The numbers went up every time that man showed up. They did not listen at all. No drinks offered. No nothing. Overtly pushy sales people. Oh, yeah. And my husband was able to get financed later the same day at Auto City VA, in a newer and nicer car than Easterns had on the lot. No problem. No drama. No co-signer, and they had coffee!!

Keith is an amazing sales consultant he did hesitate to approach me and help me find the right at the right prize for me. Really attentive and a great person to talk to.

My experience with Easterns was one of the best. We were looking for a good car and found on. Big thank to the team over at Easterns for taking care of us.

This dealership's management team needs to work on their customer service. I coordinated, on monday, for my vehicle to be fixed. I was told to arrive on thursday at 10am and i confirmed on wednesday that my vehicle would be taken care of on thursday. I arrived today and was told my vehicle would not be taken care of and they did not honor the arrangement. The financial manager needs a lesson in customer service as well as the sales manager. They sold a vehicle which they knew had an accident in its record after the fact and they seem to be under the impression that taking care of customers is a privilige. I have contacted their corporate office and they are aware of this below standard service. If you give your word or coordinate an event you should follow through. I was told to come back monday to have this situation fixed and I am sure they will not follow through once again. The owner and the corporate leadership need to investigate/address the performance of their managers. this is unacceptable behavior and they give the business a bad name. These managers continue to blame their salesman Gregory Steele for their inability to perform their jobs or keep their word. They use words such as "miscommunication" and they have no regards for customer service nor performing the work they would say they would do at the time they scheduled. worst customer service experience ever and they need to be addressed by the leadership or more customers will suffer similar experiences.

Mike H. Listened to our needs in a vehicle and for financing. He and the team were very knowledgable and worked to get us the best deal possible.