Napleton's Countryside Mazda

Do you want to deal with some good people? Go here and talk with Gilbert Miramontes. He (and the other people there) worked with us to secure our 16 year old kids first car. Top notch people to deal with.

I went into the Countryside Mazda dealer to check out their new 2023 Mazda 3 cars. I was met by Andrew Jakubczak who was very helpful. The dealer had one Mazda 3 in stock in a different color and was fully loaded which drove so beautifully. Since they didn’t have one in the color and accessories I had wanted, I decided to order one from the factory which would take about 3 months. The next day I decided to change its color and Andrew was able to get a car that afternoon in that color and called me right away. Although it had more features than I had preferred (such as a sunroof), I fell in love with it (including the memorized seating position for driver’s seat) which is awesome! Andrew also loaded the Mazda application onto my cell phone and showed me various features in the new car. (By the way, I had forgotten to lock one of my doors and the “Mazda app” alerted me I had left a door unlocked and I was able to resolve it quickly! I also had my driver’s side door beep several times continuously when I had locked it manually while exiting to alert me “before” closing the door that my key remote was in the car. It had fallen out of my pocket onto my driver’s seat! Was so thankful for that alert!) I really like the “Mazda Connect” screen that is located slightly below the dashboard and in black with its controls and selections near the gears. For me, the screen is less distracting and with the knobs and buttons next to my driving gears, I can feel their positions with my right hand while driving with my left hand. The driver’s seating area in this midsize car is more roomier than in many cars I had tried out elsewhere (in this price range). Andrew was very helpful and patient to ensure I felt comfortable with the operations of my new car. Joseph Bledsoe and Alberto Bustamante were great and assisted with the financial and paperwork aspects of the sale. The service department added a shield protection finish to the inside and outside of the car, and installed the wheel locks on my tires. I am very thankful for all their support and am looking forward to working with their service department for future maintenance and repairs, and this dealer for my next new car after this one! Thanks to all of you for such a wonderful experience, especially Andrew! From a very happy customer! Arlene

Fast, efficient service from Gilbert with assistance from Christina. We spent minimal time at the dealer and drove home within two hours. We got a good price also.

My latest visit was on 3/8/23 for maintenance services... oil change and tire rotation. David Powers was my service agent. David greeted me with a "genuine" smile. I asked if it would be a problem to have the driver side dash speaker checked. David didn't hesitate to state that it wasn't a problem and he assured me it would be done in a timely manner. Once the service was completed, David advised me of the step by step testing performed on the speaker. He also explained about different possible changes in speaker sounds. He was professional, listened well, concerned and sincere. I worked as a customer service team lead for 39 years and I would have been proud to have him as one of my team members.

Gilbert was a very easy person to deal with. No pressure whatsoever with the purchase. We’ll recommend him to our friends.. Thank you so much!

Came in unsure of what to expect but my sales person Gilbert made everything clear and comfortable for me which gave me confident in my purchase. It was the best experience in car buying i’ve ever had , So to say Gilbert is the best would be an understatement

Danny Savage, Andrea and the Finance Team at Mazda - I just wanted to write you a quick note to thank you for going above and beyond in the process of locating the 2023 Mazda CX5 and purchase. Rozanski

I tried to work with Daniel Savage to purchase a new car and he was extremely rude. No common decency. It was not a great experience.

I worked with Danny and he made the process of buying a new car incredibly easy. He got me in to a new Mazda CX-5 in no time for a fair price. I would highly recommend this dealership and Danny for sure!

Most unprofessional dealership I've ever been to. I committed to buying a vehicle over the phone. Was told body was perfect, it had been serviced and inspected and is great. We agreed on a price and they sent over a bill of sale. I took out a loan with my bank got a check from them and scheduled an appt to pick up the car. They were in contact every day for 3 days prior to scheduled pickup. We drive 2 hours to dealership. The salesperson is 20 mins late, the car is in a back lot with snow and ice covered. Car has spots where paint is completely missing and check engine light is on. They took no accountability and no one ever apologized...we leave as we have zero trust in this dealership. I am out loan origination and cancellation fees. We were sent an even more unprofessional email by the GM Skylar who I emailed back and called and left a message with the operator. Never messaged me nor called me back. Unfortunately we were warned to not work with them and didn't listen.