Reviews
Great Service and I felt appreciated.
I highly recommend CAG if you are looking for a pleasant buying experience, Tim Clark, did an excellent job showing us the vehicle I was interested in buying. He also pointed out a minor body incident and we also found another one. GAG did an excellent job in repairing these and had the vehicle ready when promised. Financing was done on site and was easily explained. No pressure at any point in the process and it was the best auto buying experience of my life. I highly recommend Tim and CAG! Well worth the drive from Plainfield.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Transparent with integrity
This is my 2nd review since we bought a 2011 Chevy Cruze. Mustafa, our salesman found out about us having to replace the battery on this new purchase 2 days after we purchased it. Mustafa reached out and stated Carmel Auto Gallery would cover the cost. On top of that a check engine light had also come on and Mustafa said bring the car in and well check it out and make things right. I’m very encouraged by their integrity. We just dropped off the car and left it for them to check for the check engine light issue. We were also given a check to cover the cost of the battery and air filter we purchased. I will follow up with another review once we get the car back. I look forward to giving all 5 stars to this dealership and Mustafa.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought a Volvo--drove away happy
I found a very cute Volvo at Carmel Auto Gallery and James was my salesman. Very professional and informative. Carmel Auto Gallery did some minor repairs on it and made me an incredibly happy customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very happy.
Tim Clark was fantastic. He was friendly and helpful. Just seemed like a good guy and not just a salesman. I would highly recommend him and Carmel Auto Gallery!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New customer
I worked with James and bought the car site unseen based on talking with him on the phone due to the distance. Would not hesitate to buy another. Took ownership of a 2011 BMW and it was everything they said. Thank you to James and the crew at Carmel Auto Gallery
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great people!
Angelina was great to work with! She answered all my questions and it was a great experience overall! We now have a great family vehicle at a great price!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2011 Audi A4
James was friendly, helpful and worked hard to make us happy with the car. Which we are. The frustrating part was the unwillingness to negotiate the price at all. Even paying cash, they would not budge on price. We did our homework and car was a fair deal. I asked at one point to cut price by $199 to maintain a shred of dignity. Nevertheless, we lost the $199 and our dignity. We do love the car though.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Best ever!
Just bought a new (to me) suv! Exactly what I was looking for! Super friendly staff and overall great experience! Definitely recommend! Fast, Easy, and painless!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Joe responded quickly to an online inquiry. I was not looking for a new car or an every day car but a vehicle to fit a particular niche in my life. Joe was responsive and respectful and allowed the space to arrive at my own conclusion then offered me solutions to help me finalize the deal on my terms. Overall it was a great experience which could only be enhanced by the planned transition into their new space. Good job team!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Perfect place!
We decided to change my old car to a newer model. Searched on several sites, but opted for this place. Favorably exchanged the 2014 Ford for KIA Sorento V6 3.5. We were satisfied, the staff is excellent, kind guys !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase