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Fox Chrysler Dodge Jeep RAM of Grand Rapids

(1,668 reviews)
Visit Fox Chrysler Dodge Jeep RAM of Grand Rapids
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,668 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Chrysler Dodge Jeep RAM of Grand Rapids from DealerRater.

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Excellent service!

Excellent service! Very clean and friendly. Staff is knowledgeable and accommodating. Thank you so very much for a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful review! We're thrilled to hear you had an excellent experience at Fox Chrysler Dodge Jeep RAM. Our team takes pride in providing clean surroundings and knowledgeable service. We appreciate your kind words and look forward to welcoming you back soon! Best, John Phillips, jphillips@foxmotors.com

Thanks to Dylan Hall for his help buying a new Jeep

Thanks to Dylan Hall for his help buying a new Jeep Wrangler. He went above and beyond through the whole process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Took my jeep in for warranty transmission work 3 weeks

Took my jeep in for warranty transmission work 3 weeks ago. Parts have been on back order for 2 weeks. It's not a dealership problem, but a Chrysler Parts supply issue. So far they've been good about keeping me updated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Buying my new car here was the best car buying experience

Buying my new car here was the best car buying experience I ever had. My salesperson, Dylan, was so knowledgeable about the Jeep brand, actually listened to exactly what I wanted in a car, was super patient and helpful with all my questions, was very transparent throughout the process, and followed up to see how things were going after the purchase. He even went above and beyond scheduling an in person meeting with me a week after the purchase to answer more questions I had. Rob and Sara on the finance side were exceptional, too. The facility is immaculate and the waiting area has exceptional amenities. Overall everyone was knowledgeable, friendly, and very committed to making sure I got what I want, my questions were answered, and that I was super happy with my purchase and the total experience. I LOVE my new Jeep Grand Cherokee, will only go to this dealership from now on, and will be recommending this dealership to everyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations on your new vehicle, Julie. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Dylan, Rob, and Sarah was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, John Phillips, jphillips@foxmotors.com

Breylen Suttles-Barnwell Treated Me Very Kindly.

Breylen Suttles-Barnwell Treated Me Very Kindly. He Took His Time With Me. He Made Sure He Understood Exactly What I Was Looking For. Then He Diligently Searched Numerous Sites On His Computer, While Keeping Me Involved And Explaining What He Was Doing Throughout The Whole Process. He Was Very Patient And Courtesy. He Made Me Feel Very At Ease And Comfortable. I Felt He Looked Until He Found Something He Himself Would Buy. I Felt The Tone In His Voice And His Nurturing Spirit Was Right On Point. ( He Even Went And Grabbed A Oatmeal Cookie For Me Without Me Even Having To Ask Him). He’s So Sweet And Pays Attention. I Could Go On And On About The Great Excellent Service He Showed Me. Just An Overall Great Dude.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you for taking the time to write about your experience. It's great to know Breylen and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Best, John Phillips, jphillips@foxmotors.com

Great Experience

Josh took great care of me to explain what was going on and what needed to be done. He also made sure I brought everything I needed for all the work to be done on my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service was great

The service was great. Stephanie and Ryan did a nice job of taking care of me and explaining all of the work that was done on the vehicle. The team at Fox is phenomenal. I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Top level service and facilities

The staff are amazing and the facility is top notch! I highly recommend this dealership for leasing, purchasing, and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

The service was great had no problems. Looking forward to my next visit. The facility was very clean and organized.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

Courteous, excellent communication. Service desk staff was very friendly and thorough. I felt heard, which made me confident that my issues would get taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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