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Fox Chrysler Dodge Jeep RAM of Grand Rapids

(1,668 reviews)
Visit Fox Chrysler Dodge Jeep RAM of Grand Rapids
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,668 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Chrysler Dodge Jeep RAM of Grand Rapids from DealerRater.

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Extremely clean and professional service

Friendly professional team. Shop environment and customer lounge is “best in class”. I highly recommend you consider making this dealership your new destination for sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Convenient

Prompt. Very curteous. My husband died in January and this was the first time it was my responsibility to get the car serviced. I was nervous about it. You made it easy and I really appreciate that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Very pleased on getting in and out fast. Waiting room very comfortable. Service attended came out with filters, showing how they needed to be replaced. Washed our car, super. Yes, have already recommended Fox.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service experience

Stephanie went over and beyond to make sure the dealership was ready for us to come in and get the update completed. She took the time to understand our concerns and that fact we knew what we needed, and acted appropriately.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Stephanie went over and beyond to make sure the

Stephanie went over and beyond to make sure the dealership was ready for us to come in and get the update completed. She took the time to understand our concerns and that fact we knew what we needed, and acted appropriately.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, John Phillips, jphillips@foxmotors.com

Great service!

Service team was very friendly and helpful, I will continue to bring my vehicle here for any service I need, especially oil changes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service and clean facility

Service people are very friendly and very knowledgeable. There was a delay with the parts to fix my vehicle, but they kept me informed so I knew when I could get it fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best place for service in the area

My experience has been truly remarkable with Fox Chrysler Dodge Jeep Ram. Everyone is so friendly and pleasant, I can't stop going back. Sometimes I go there on consecutive days and it is always clean and sparkly. The people who fix the cars are amazing, and Stephanie is a joy to work with everytime. Whenever I need parts for repairs their manager Bill takes care of me. He is fast and accurate with a vast knowledge of the products they sell. Will definitely be returning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick and Efficient Service

My service team promptly attended to my vehicle and was able to get me in and out quickly and efficently.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Recommend FOX Service

Courteous and caring staff. Attention to customers issues with vehicle. Good resolution of problem. Feel confident in service department to resolve issue quickly and correctly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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