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Fox Chrysler Dodge Jeep RAM of Grand Rapids

(1,668 reviews)
Visit Fox Chrysler Dodge Jeep RAM of Grand Rapids
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,668 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Chrysler Dodge Jeep RAM of Grand Rapids from DealerRater.

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Keep on

Advisor was straight forward and to the point, no around the bush non-sense that I've gotten elsewhere. Quick turn around time and quality service. Kind of experience that makes you want to come back, even if you don't want anything else to be wrong with the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dalton, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Fox Chrysler Dodge Jeep RAM's Service Department. Best, John Phillips, jphillips@foxmotors.com

Great car buying experience

We bought a 2020 Pacifica from salesman Brendan Serba. This was the best car buying experience we have had. No high pressure and great after sale follow up. Thanks....and we love our Pacifica. We drove a long way to buy it and was worth the drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Steve, thanks for this marvelous review and congratulations on your new car! We are so pleased that Brendan was able to provide you with such exceptional service. Enjoy your new Chrysler Pacifica!! Best, John Phillips, jphillips@foxmotors.com

New Chevy equinox

Pat and Christian were super helpful with the purchase of my new car! They made the entire process super easy and super friendly. Thank you guys for all of your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your outstanding review, Alan! I'm very happy to hear that Pat and Christian were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, John Phillips, jphillips@foxmotors.com

Good service, but under construction

It was done in the time they said it would. Waiting area not the best right now, but should improve soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great feedback, Paul! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, John Phillips, jphillips@foxmotors.com

Oil change and rotation

Always great service I have been dealing with this dealership for over 35 years and they are very professional, excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We really appreciate your feedback, John. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won't hesitate to reach out to us. Best regards, John Phillips, jphillips@foxmotors.com

Great service!!

Great experience, everyone was super nice! Great service experience! Quick and easy. Service was efficient and quick, very likely to go back for another oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jackie, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Chrysler Dodge Jeep RAM! If there is anything else we can do for you, please feel free to give us a call. Best, John Phillips, jphillips@foxmotors.com

Shake And Bake!

Changed my fluids and rotated my tires in a timely manner. So timely in fact, they could have rivaled Dale Earnhardt’s pit crew.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joshua, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, John Phillips, jphillips@foxmotors.com

Oil change and tire rotation

Value for work received . Construction was very disturbing but it is only temporary . Actual work was done well and in a timely manner with a fair price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Robert, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, John Phillips, jphillips@foxmotors.com

Service

Very Friendly, very professional and very efficient! They explain the process and what is going on. Always a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your input, Janice. We're glad to hear that you are consistently impressed with the service we offer here at Fox CDJR. If there is anything more we can do for you please come back and see us any time! Take care! Best, John Phillips, jphillips@foxmotors.com

Made it easy to get serviced

Provided me with a loaner to drive. Clearly informed me about the costs of the repairs and checked to see if they were covered by warranty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dana, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Best, John Phillips, jphillips@foxmotors.com