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From the minute you walk into this dealership you’ll be
From the minute you walk into this dealership you’ll be greeted like family. Ronnie,Leon, and John are really big hearted people not just dealers looking to sale you a car but to build a long lasting relationship. The service department will listen and make sure they get the job done. Trust me don’t go to any other dealership. They won’t stop working for you even after the deal has been completed. We are a 3 generation Toyota family and I pray these same people will be here for years to come. Keep up the great work.
We cannot thank you enough for your wonderful review of Williamson Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Jeff Rogers - email@example.com
I would also like to thank the service department for taking excellent care of my SUV. Loai Alashwal was a pleasure to deal with he took time to address all my concerns, and made sure the job was done and Tracey was a Joy. The combination makes for a happy experience everytime. I really love this dealership.
I hope that this helps people who are searching for a vehicle and to avoid the experience that I had. My salesman Gabe and I made a “hand-shake” on $46,000 + taxes, registration, ect for a Rav4 Prime that was in transit. The car arrived and was damaged. Gabe informed me promptly that the car was damaged and told me that he would honor our deal and even provide an additional $500 off the next vehicle. The next vehicle arrives 3 months later and Gabe tells me it has arrived. I came to the dealership to finalize the deal. After waiting all this time, I go to acquire the car and the manager Darnell tells me he won’t go lower than $47,300 and that Gabe “was not authorized” to offer me the original agreement. Even with his employee present and supporting the events that I described, the dealer refused to honor our agreement. The reality is that a difference of $1800 is not a “make or break.” However, I think its a disgrace that a hand-shake deal is not honored. I simply could not move forward with a business that is dishonorable. I am a surgeon. I go above and beyond for my patients, and sadly, I expected that when I needed service that this would be reciprocated. I waited all this time - during which I could have shopped around and explored other options. But I was faithful in coming back when the car was ready, only to have a bait and switch. I know its a difficult time to acquire a vehicle. Please take your business elsewhere. Hopefully you all can learn from my experience and avoid wasting your time.
We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. Sincerely, Jillian Cruz Client Care Manager firstname.lastname@example.org
Unprofessional Management & Service
At the beginning of the pandemic went here to purchase a car. Had to travel more than once to New Rochelle from Brooklyn although they had promise me that the car I chose was in their lot. The day came and after waiting 3 hrs I got to see my new car ( it took all this time because someone else was test driving the car I was promised). I really wanted this car so I was willing to wait, a few months later there was an issue with a small pipe and naturally I took it back to the dealership for help. Long story short I was dismissed with a lie, fake diagnostic reports and no solution for the issue. They kept my car in 2 different occasions and I got the same answer both times. In one of the incidents they told me that may be I was in flooded area but my car was dry and working. Their reports state that they check and didn't see anything wrong. I got tired of their games and decided to take my car to a different Toyota dealer were they actually work in finding the problem, gave me a respectful treatment and offer the most honest information about the problem. I think the people at this location just saw a $ sign on me and took advantage of my desperation and need of a new vehicle. Shame on them, specially in this hard time were we all should be helping one and other because at the end of the day you always need a helping hand.
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Stanley is amazing! First time coming into Toyota New...
Stanley is amazing! First time coming into Toyota New Rochelle center and he made me feel at home. I will never go anywhere else again. I did a trade in and I'm here to Publicly say Stanley went above and beyond to help me get my Suv Stanley is very responsive, thorough, and detail oriented. I am very happy with his service. Not to mention He was genuinely friendly and professional. He Gave us an amazing deal on the vehicle we chose. I Would highly recommend anyone to work with him. Tell him Natalie send you!
Congratulations on your new vehicle, Natalie. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Stanley was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Jillian Cruz Client Care Manager email@example.com
I really appreciate the dealers Gabe Acosta and Andres...
I really appreciate the dealers Gabe Acosta and Andres they were both very professional and helpful ! They both deserve a raise! Thank you very much!
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jillian Cruz Client Care Manager firstname.lastname@example.org
Had a great experience getting my vehicle serviced at New...
Had a great experience getting my vehicle serviced at New Rochelle Toyota! My Service Manager Irvin "Will" Paneto did a great job! Very transparent about what I needed, very clear on pricing and worked with me on what to take care of right away...Also, very clean service area and post service delivery.
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Jillian Cruz Client Care Manager email@example.com
Very happy with my new car, my leasing consultant Mr....
Very happy with my new car, my leasing consultant Mr. Gabe Acosta was very helpful, knowledgeable and guided me through the whole process. I was surprised not to see a plaque of Employee of the year on his desk. Even when I went back and the contract was changed by Toyota with new prices, he was able to keep me calm and helped me understand the reason this happened. He should be praised by Toyota for his good work on keeping the business going. Kudos to him and to Toyota for hiring good employees that makes their business succeed!!
Hi and thanks for the great feedback! We're very happy that Gabe was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Jillian Cruz Client Care Manager firstname.lastname@example.org
Everyone was so kind and helpful! As a woman, I usually...
Everyone was so kind and helpful! As a woman, I usually hate going to the dealership. But the salesman and team made me feel comfortable.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jillian Cruz Client Care Manager email@example.com
The worst car-buying experience I've ever had, and it's...
The worst car-buying experience I've ever had, and it's not close. Not knowledgable, not helpful, not professional. I don't have the time or energy to list all the reasons why. Just go elsewhere.
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Jillian Cruz Client Care Manager firstname.lastname@example.org
Time after time I must return my car for improper...
Time after time I must return my car for improper mechanic repairs that don't fix the issue or work poorly done. Services are bad.
Steven, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Jillian Cruz Client Care Manager email@example.com