New Rochelle Toyota

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
522 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    July 2, 2020

    Bought a used car. Although they say no hidden fees, they'll rip you off of registration fees etc. Crappy filing with wrong address and no reply at all... to any of the emails.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your ...earliest convenience. Nate Gray Store Manager 914- 576-8000 X211 ngray@newrochelletoyota.com

  • 1.0 out of 5
    February 25, 2020

    Went there . Took a test drive on a used Highlander they offered to me for $14,441.00. Called to confirm and went back 2 days later. They said they made... an honest mistake and the car was actually 2 thousand dollars more but they said I could have it for $15,995.00. Can't trust these people.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service... experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction.Sincerely,Nate GrayStore Manager914- 576-8000 X211ngray@newrochelletoyota.com

  • February 4, 2018

    Got an amazing deal on a 2018 Toyota Highlander xle. I shopped around and their price couldn't be beat. Great service. Definitely recommend this dealership!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the great review! We appreciate your business! Best, Jillian Cruz | jcruz@newrochelletoyota.com

  • 5.0 out of 5
    February 22, 2020

    Great experience with Natalie Ocasio, my husband and I would definitely recommend anyone we know to purchase a used vehicle with her! Great customer service!... Natalie was very helpful and explained in detail each step of our car buying process. We will get our next vehicle with her!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitat...e to contact me or visit us if you need anything else. Sincerely, Nate Gray Store Manager 914- 576-8000 X211 ngray@newrochelletoyota.com

  • 4.0 out of 5
    February 17, 2020

    Had a very good overall buying experience at New Rochelle Toyota dealership. They have really good competitive rates, no hidden fees and cars are in very... good condition. I was looking for used certified compact cars. I did test drive with couple of cars and finally choose 2017 Corolla LE which I am very happy. I looked around for a bit and I can surely say it is one of the best deals you can get. I had very nice professional and enjoyable experience with Mr Ernesto who helped me with test drive, all the paperwork and getting car ready to go. After buying the car, I immediately got messages and emails about complimentary car service appointment and a link to an online account which is very easy to maintain for service histories. I am very impressed with honest, professional and direct dealings for car sale. I would definitely recommend this dealership !!!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have... a great day. Nate Gray Store Manager 914- 576-8000 X211 ngray@newrochelletoyota.com

  • 5.0 out of 5
    February 15, 2020

    Love the staff. Second vehicle I get from them and wi keep coming for more. Everything was done as promised. Will definitely recommend this store to any... family and friends. Go to Bryan he is great.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Steve. We are very happy to hear that we could provide you with a second car buying experience that was ju...st as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Nate Gray Store Manager 914- 576-8000 X211 ngray@newrochelletoyota.com

  • 5.0 out of 5
    February 13, 2020

    The business dealings with Mr. Harold Parks was very professional and enjoyable. He showed us the possible Toyota Rav 4 that we were looking for. He... was very patient in showing us around and answered our questions politely. He was honest and direct. He said that there are no fees which was one of our criteria in selecting which dealership we are going to deal with. Although New Rochelle was the 2nd stop we had, this was the place where we sealed the deal. Went there Saturday February 8, test drive the car the next day and went home with the car on Monday 02/10/2020. Mr. Parks also gave us a reminder that the Rav 4 uses 87 gasoline which is awesome. Thanks Mr. Parks and God Bless.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to pro...vide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs.Sincerely,Nate GrayStore Manager914- 576-8000 X211ngray@newrochelletoyota.com

  • 5.0 out of 5
    January 21, 2020

    Enjoyable Experience From Our Service Check In Agent Lloyd Who Is Incredibly Great At His Job And Very Personable And To The Service Dept Which Corrected... Our Recall Issue, Just An Excellent Pleasant Experience; Thank You All !!! Respectfully, Frederick P. Gregory

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we... can help you with anything else.Sincerely,Nate GrayStore Manager914- 576-8000 X211ngray@newrochelletoyota.com

  • 5.0 out of 5
    October 14, 2019

    I spoke to a number of car salesman when I was looking to replace my vehicle, but the best was Mario Diana of New Rochelle Toyota. He really listened to... what I wanted, found appropriate selections right on the lot, and called me to follow up the next day. I spoke to other salesmen at other dealers, and no one even bothered to call back. Naturally, I bought my car from Mario and New Rochelle Toyota and I was totally pleased by the ease and transparency of the experience. I highly recommend this dealership - ask for Mario.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Mario and the rest of the... staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure!Nate GrayStore Manager914- 576-8000 X211ngray@newrochelletoyota.com

  • 5.0 out of 5
    October 6, 2019

    Junior, Mario, Michelle and the "Jets" finance young man, were all SUPER nice and made our buying experience pleasant. From dealing with Michelle to actually... driving from CT to NY and dealing with Mario and Junior AND the finance young man, our experience was smooth and the employees were super accommodating and easy to work with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Lee, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that th...is was received during your time spent with us. Nate Gray Store Manager 914- 576-8000 X211 ngray@newrochelletoyota.com

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