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New Rochelle Toyota

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 5:00 PM

New Rochelle Toyota Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

7:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2003

New Rochelle Toyota, located at 47 Cedar St. New Rochelle, New York is happy to tell you that we've been serving the Bronx, Queens NY and Yonkers area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to your advantage. We're not just talking acumen on new Toyota models, but used cars in New Rochelle, service and auto repairs and perhaps most importantly - Toyota financing.

...



Of course the best way to see for yourself the distinct experience you'll have at New Rochelle Toyota is to explore our new Toyota models; used cars; service department; financing; certified car parts.

"New Rochelle Toyota is the winner of the 2013 President's Award. Come experience the difference."

Service

Oil, Filter Change

$27.95 and up*

Tire Rotation

$19.95

Fluid Top-Off

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
491 lifetime reviews. Includes reviews of New Rochelle Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 1, 2018

    Christopher Gallo in the service department really helped me find out why my Toyota matrix was shaking so much. The service department went above and beyond... and helped me find more issues that I will come do service for in the future. There prices where fair and my service advisor made sure my car was in good hands at all times. He even got me a shuttle ride home to since I was stranded in New Rochelle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    New Rochelle Toyota

    Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and b...eyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Jillian Cruz , jcruz@newrochelletoyota.com

  • 3.0 out of 5
    October 20, 2018

    I bought a used car from this dealership and my experience wasn???t all that great. I was surprised they gave me the car without cleaning it or filling... up the gas tank. I've never bought a car before that didn't come with a full tank of gas. The salesman who installed the front plate did so completely off center, making holes in the grill so I wound up having to buy a new grill because I couldn???t stand how off centered the plate was. Also, they attempted to remove the tinted windows that were on the car from the previous owner and cut the rear defroster lines. I was very concerned with no rear defroster especially going into winter. After about a month the temporary registration expired and I still did not receive my official registration. I called Toyota to find out where my registration was and the manager said it probably got lost in the mail and told me ???just go to the DMV and get a duplicate registration". I wound up having to take a day off from work and go to the DMV to get my new registration. To my surprise, i walked out of the DMV with a $50 registration ticket on my windshield. I was so pissed I called the manager back and expressed to him my frustration. Finally, he told me to bring the car in and they would take care of all these issues. So I brought the car back and they installed a new back windshield, detailed the car, filled my gas tank, and paid the $50 ticket I got. I was happy that they corrected the mistakes they made. However, it doesn???t change all of the time, money, and headache I went through after purchasing this car, which is why I am unable to give them more then 3 stars.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    3.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Grant

    Sales Consultant

    NOT RATED

    Nate Gray

    NOT RATED

  • February 4, 2018

    Got an amazing deal on a 2018 Toyota Highlander xle. I shopped around and their price couldn't be beat. Great service. Definitely recommend this dealership!!!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great review! We appreciate your business! Best, Jillian Cruz | jcruz@newrochelletoyota.com

  • 4.2 out of 5
    October 3, 2018

    I have owned several cars however, this is my first car purchase from the New Rochelle Toyota dealership. I was recommended by a friend and I was very... satisfied with the quality service provided to me by Celeste V. She was attentive and made sure I understood the entire deal before signing any papers. Also, I was not pressured Keep up the good work Celeste, your customer service is top notch! Grace O. Mt Vernon

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    New Rochelle Toyota

    What an enjoyable review to read.¿¿ It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is del...ivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don¿¿¿t hesitate to call or stop in should you have any questions. Best, Jillian Cruz , jcruz@newrochelletoyota.com


    Worked with:
    Celeste Vera

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 21, 2018

    My experience at New Rochelle Toyota was a pleasant one. : ) All my questions and concerns were addressed in a professional manner and Frankie Wells made... sure I felt comfortable and made the entire experience a great one. He helped me make the best decision for me and my family. I couldn't be more grateful. Looking forward to doing business with New Rochelle Toyota in the future. I highly recommend this dealership to everyone looking a great experience when purchasing a vehicle. Wish I could give 10 stars : )

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    New Rochelle Toyota

    Thank you so much for this fantastic review. We appreciate you taking the time to share your experience and for allowing us to show you how we handle ...guests at our dealership. If you should have any questions please don¿¿¿t hesitate to reach out. Otherwise we wish you miles of happy driving. Best, Jillian Cruz , jcruz@newrochelletoyota.com


    Worked with:
    Frankie Wells

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    September 21, 2018

    Very friendly and courteous staff. Frankie wells made the whole process smooth I would definitely recommend. He is very knowledgeable and professional-Good... selection of vehicles to choose from

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you ha...ve any concerns about your vehicle. Best, Jillian Cruz | jcruz@newrochelletoyota.com

  • 1.0 out of 5
    August 20, 2018

    Tire blow out ..... tire in shreds brand new tire purchased from them blew out 10 minutes later manager couldn???t be bother to say hi thank god front... tire blow out didn???t kill you police officer was stunned manager calls me 4 days later as per his message on my phone ??? he was too busy??? all the hundreds of dollars I spent on all my new cars friends said I was a fool to use a dealership they were right did he say hi let the tire be on the tire company NOPE he couldn???t be bother he is a disgusting being

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    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 5, 2018

    I called this dealer to confirm if a CPO car I found from Toyota Manufacturer website is actually available at this dealer. Natasha (hope I remember her... name right) took the call and confirmed the car was at the dealer. When I arrived at the dealer I was asking for Natasha even though a rep came out to greet me. Then I realized Natasha was actually the telesales. Anyway after a few short minutes Natasha came out to greet me even though I already started a conversation with Harold. I told Natasha I wanted to make sure her customer wasn't stolen or anything. So it was a bit confusing in the beginning but Harold went on to explain the CPO car I was interested in, showed me exactly what work was done by the dealer to certify this vehicle. I asked him outright I had too many unpleasant experience in the past about dealer including the one I got just a short moment ago from a neighborhood dealer (Westchester Toyota to be exact). He explained that on the bill of sale if I decide to purchase a car at the dealer I would not see any document fee, processing fee and other fees which are hard to understand. While my family was testing and inspecting the car I also tried to bargain with Harold. He kindly refused to provide any discount but I know through research that the price for this CPO car was really fair. Due the salesmanship and carfax report my family was able to walk out with the car we wanted. Harold kept telling me he had worked for the dealer for 12 years and I trust it to be fact and I understand the reason why. If I had to pick on something about the whole experience, I wish the dealer could have tightened up the process a little more as there was some idle time where we did not know where Harold was and which manager was processing what documents. Anyway we stepped into the dealership around 1:30PM not sure if we were really buying a car and left around 5:45PM with a new car, so I feel that the overall time it took was reasonable. My experience with Harold and New Rochelle Toyota had given me some hopes about dealing with auto sales professional and car dealers. I am a sales professional myself (love mentioning that to Harold and other sales professional I dealt with when I was making major purchases). Honest and pleasant sales professionals like Harold really makes a difference in people's lives.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    New Rochelle Toyota

    Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don¿¿¿t hesit...ate to contact me or visit us if you need anything else. Best, Jillian Cruz , jcruz@newrochelletoyota.com


    Worked with:
    Harold Parks

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    August 1, 2018

    after four plus years and numerous expenditures. i will never ever use them again. the managers lack of empathy is too much for me. because of them i will... never use a dealership again, going to find a great mechanic i can trust

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    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 22, 2018

    I always bring my Toyota back to this dealership for service. I usually prefer local independent mechanics to dealership service, but I came here for... warranty work, liked the service and always come back.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    New Rochelle Toyota

    Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the over...all experience. We look forward to working with you again! Best, Jillian Cruz , jcruz@newrochelletoyota.com

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