Lexus of Maplewood

Having a loaner made a big difference. Part was ordered for next day installation. Excellent communication.

I have purchased two vehicles from this dealership and had all my service work done there. I had been very happy with them up until November 30th of last year. I left my vehicle for an oil change of which I had an appointment. Went shopping and didn’t hear anything for almost three hours. Returned and was told I needed brake work. I told them I would wait and schedule that later. It took another hour to get my car back. I sent an email to the general manager the next day and am still waiting for a response. I later noticed what looks like a cigarette burn in my seat.

Doug P, in service, was excellent. Despite not having extra loaner cars available-he made it happen. He totally made the experience of unexpected car repair less painful!

Great service, friendly and knowledgeable staff. Love the waiting area. Very nice and accommodating. Would recommend this dealership.

Very helpful and thorough. Went above and beyond to get my car repaired including a new windshield- also helped me with the Lexus app! Terrific customer service!!!

Your dealership is beautiful , dealing with your advisors and everyone was so professional and kind. Nice to sit and relax waiting for your vehicle with a beverage and snacks thank you so much. I bought my car in Maui Hawaii there too was wonderful thank you all the Lexus professionals you are a blessing to owners !

Clint Gage is a top notch salesman! He knows my high standards and goes beyond the extra mile to ensure the attention to detail is always there. My favorite story of Clint's aim to please: I'd noticed a gum wrapper lodged between the dash and the windshield before purchasing a used vehicle. Clint wrote up the details for customer satisfaction before sending the vehicle to detailing. When I arrived to look over the car, Clint saw the gum wrapper was still there and immediately headed to find a tool that would grasp it and he promptly removed it. That assured me he pays attention to details and he exceeded my expectations. He's a gem of a great guy and earned my admiration and trust! We've also purchased a couple of new vehicles from him. Repeat business!!!

They took care of everything I requested and finished when they said the would. I am so pleased !

Treated with respect. Every question answered. We were not informed of a mandatory key replacement insurance until reviewing the final purchase order We would have opted out, but were not allowed to. Therefore Lexus of Maplewood get 4/5.

Excellent service department. Mike was patient and easy to work with on complex diagnostic problems. They worked on it until they solved the problem. The previous service shop had told me it was going to cost me $10K for a new inverter, but your diagnostics guys confered with Lexus engineers, solved the problem and the bill was $180.00 Wow! That was a great surprise!!!!