Reviews
I went ahead and deleted the positive review I previously
I went ahead and deleted the positive review I previously left for this dealership due to my negative experience with the service center. What good is a positive sales experience if the service department tries to rip you off. Dishonest. Won't be returning.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello GY As I shared with you privately on my earlier update, I would really appreciate the opportunity to hear about your service visit. I take these issues seriously, but without communication from you on your visit, I cannot locate your file with only GY. Please at a minimum, email me the details so I can create a solution. Thank you, Matthew Meyer General Manager Lexus of Wayzata Matthew.meyer@napleton.com 952-404-5103 direct
We just purchased 2 vehicles at Lexus of Wayzata.
We just purchased 2 vehicles at Lexus of Wayzata. Our salesman Johnathan was excellent as well as Becky who completed our paperwork.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Wayzata. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service advisor and service tech were helpful and
Service advisor and service tech were helpful and courteous. Excellent customer service was displayed here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Matt at the bargain lot was amazing!
Matt at the bargain lot was amazing! Made buying an oldie but a goodie for my teenager so easy. I recommend and would definitely return for future purchases.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Wayzata. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I had an exceptional experience with Lexus of Wayzata,
I had an exceptional experience with Lexus of Wayzata, and I want to give special recognition to John MacEachern for going above and beyond. From the moment we started the purchase process, John was incredibly professional, responsive, and accommodating—especially when it came to arranging a smooth and convenient delivery. What truly stood out was the way John handled a body issue that wasn’t apparent at the time of sale. Rather than brushing it off, he followed up promptly and took full ownership of making it right. That kind of integrity and customer care is rare and deeply appreciated. It’s clear that both John and the team at Lexus of Wayzata are committed to excellence, not just in selling vehicles, but in building long-term trust with their customers. I wouldn’t hesitate to recommend them to anyone looking for a luxury car and top-tier service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Shauna, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
The dealer is a very nice place and every one was
The dealer is a very nice place and every one was pleasant to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Tammy, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Jonathan did an excellent job on my purchase.
Jonathan did an excellent job on my purchase. This is the 2nd vehicle I’ve purchased through him and will definitely request him again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found Jonathan to be so supportive during your experience here at Lexus of Wayzata. Feel free to reach out to us if you need anything. Have a wonderful day.
Great job in sales, left with a car satisfied!
Great job in sales, left with a car satisfied! Troy did a great job at helping us out with any questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Chloe, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Rick was very helpful and friendly and assisted with the
Rick was very helpful and friendly and assisted with the return of my Lexus. Repair was done very professionally and quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!
Great staff kept me updated on all work.
Great staff kept me updated on all work. Very nice experience. Kailey was particularly good to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!