Larry H. Miller Ford Mesa

My work was done at minimal cost delivered on time if not early. The dealership is undergoing a lot of updating, but that did not impair their ability to deliver a quality product.

Annabelle at quick lane on superstition Boulevard was absolutely amazing and professional. She provided great communication.

The service rep l had was courteous, friendly, knowledgeable, accommodating and always kept me updated. Technicians wouldn’t give up till the problem was solved. Happy with my experience.

First and last time. They dropped the ball as usual for a dealership. Brand new truck with 2300 miles and no damage. Go in for oil change and leave with a deep scratch on passenger fender caused by lazy Technician not covering it. Of course did not see it till I got home. So no recourse on my side. Also checked oil level next day as invoice stated only 6 qts of oil added. 7.75 required for the 5.0. Oil level was slightly over filled! Tech Espinoza seems to need some refresher training. Also invoice stated my model as an F-150 Hybrid. Wow did not realize 5.0 XL work truck was a hybrid. I am a retired automotive tech of 28 years. Never once did I not cover fenders when working on a customers vehicle. Today with the elevated prices of vehicles, they should be more aware of not giving a crap!

I loved the service I received from Christopher. Everything was straightforward and simple, and I was able to understand the problem areas in my vehicle.

Service is prompt thorough and efficient. Katlynn is very knowledgeable and kind. Time lines are spot on.

David was great and patient, can’t thank you all enough for getting my Explorer taken care of!

Salesman was excellent. Good follow up and info. Closer was good too. They worked with me. I do have to say I did not receive the correct interior color that I ordered? I have a call into them to see what can be done. I love my truck. Thanks.

I have came to the conclusion that Larry H Miller Ford Mesa can’t be trusted with servicing my vehicle whatsoever there’s always something that happens to my car while in the service department from exterior damage to interior. First it was the dent on the side of the door only thing they offer to do was buff it out you cant see it no more but the dent is permanent, Second I have a 1nch 1/2 gap between my dashboard & Windshield this occurred while my Cluster/Infotainment screen was replaced I took it down to the dealership to show my concern Joey “Service Manager” checked in car took brief notes on a few other concerns almost 1 month goes by I go pick up my car and to this day that gap is still there, Lastly I had an Oil Change/Alignment done I took advantage of the oil change special “THE WORKS” which this package includes a variety of inspection on the vehicle one of them being topping off fluids which I later check and was not done , Why promote something that’s not going to get done? But what was more concerning was that the oil level was near the LOW line on the dipstick I understand the “Exclusion may apply” since my car takes 10 quarts and the limit was 6 quarts but I’m pretty sure I payed for the remain 4 quarts since instead of paying $49.95 plus tax and labor I got charged $82.99. I currently have my 4 rims damaged on my vehicle from the clamps that go on the wheels from the alignment machine the measurement are 7 1/5 inches exactly from one point to the other either the job was done in a hurry or the tech didn’t know what he was doing that $110.78 now turns into a couple more hundred dollars out my pocket due to careless & unprofessional employee that did this job

Have used them for over 30 years, They have been very good and responsive while taking care of my vehicles.