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MotorWorld Lexus

(558 reviews)
Visit MotorWorld Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 9 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2013 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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New (877) 880-3082 (877) 880-3082
Used (888) 834-1877 (888) 834-1877
Service (888) 837-4422 (888) 837-4422

Inventory

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About our dealership

This seller has been on Cars.com since April 2019.
MotorWorld Lexus in Wilkes-Barre PA is proud to be an automotive leader in our area. Since opening our doors MotorWorld Lexus has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible.

If you would like Lexus financing options and you are in the market to purchase a new Lexus or L/Certified vehicle we will provide assistance to help you find financing options that fit your needs!
MotorWorld's For You!

Service center

Phone number (888) 837-4422

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(558 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of MotorWorld Lexus from DealerRater.

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My name is Gerald Prazych. My wife and I purchased a 2024 Lexus RX. Suddenly for no reason our phones started getting messages like…… ‘ Front door unlocked when it wasn’t. Rear doors unlocked when they really weren’t. Rear hatch unlocked when it wasn’t. We’ve gotten these messages probably 100’s of times. We drove down to MotorWorld to meet with Derek Nowak the IT guy. We’re still receiving the bogus messages quite frankly getting tired of them. Jerry Prazych 5708785057

My name is Gerald Prazych. My wife and I purchased a 2024 Lexus RX. Suddenly for no reason our phones started getting messages like…… ‘ Front door unlocked when it wasn’t. Rear doors unlocked when they really weren’t. Rear hatch unlocked when it wasn’t. We’ve gotten these messages probably 100’s of times. We drove down to MotorWorld to meet with Derek Nowak the IT guy. We’re still receiving the bogus messages quite frankly getting tired of them. Jerry Prazych 5708785057

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear that you are experiencing some technical difficulties with your Lexus App. We are always happy to help investigate these issues. You can reach Derek Nowak in our technology department at 570.820.6996 or you can reach our Lexus Brand Manager Jonathan Gamble at 570.821.3774 for further assistance.

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Always there to handle your issues/problems. Very helpful. The staff as well is very helpful.

Always there to handle your issues/problems. Very helpful. The staff as well is very helpful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I had my car serviced at MotorWorld Lexus on May 13, 2026, and I truly cannot say enough good things about the experience. As many of us do, I have had a lot on my mind lately, and the entire service team made the process incredibly easy and stress-free. Joel, along with service writers Mike, Collin, and Helen, were all wonderful to work with, professional, kind, efficient, and accommodating with my work schedule for both drop-off and pick-up. Juan, the technician, provided an excellent video walk-around of my vehicle and clearly explained everything going on with my car, which I really appreciated. To top it all off, after getting home, I realized I had accidentally left my garage door opener and EZ Pass in the loaner vehicle. Helen immediately gathered my items and even stayed at the dealership until I was able to return and retrieve them. The Lexus service team consistently goes above and beyond, and experiences like this remind me exactly why I drive a Lexus and continue to service my vehicle with MotorWorld Lexus. Thank you all again for the outstanding customer care!

I had my car serviced at MotorWorld Lexus on May 13, 2026, and I truly cannot say enough good things about the experience. As many of us do, I have had a lot on my mind lately, and the entire service team made the process incredibly easy and stress-free. Joel, along with service writers Mike, Collin, and Helen, were all wonderful to work with, professional, kind, efficient, and accommodating with my work schedule for both drop-off and pick-up. Juan, the technician, provided an excellent video walk-around of my vehicle and clearly explained everything going on with my car, which I really appreciated. To top it all off, after getting home, I realized I had accidentally left my garage door opener and EZ Pass in the loaner vehicle. Helen immediately gathered my items and even stayed at the dealership until I was able to return and retrieve them. The Lexus service team consistently goes above and beyond, and experiences like this remind me exactly why I drive a Lexus and continue to service my vehicle with MotorWorld Lexus. Thank you all again for the outstanding customer care!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Steven en Motorworld Lexus me ayudó a vender mi carro y todo fue increíblemente fácil. Quedé tan satisfecho con su atención que regresé con él para comprar otro vehículo para mi esposa. Es el ejemplo perfecto de una gran persona y un excelente profesional.

Steven en Motorworld Lexus me ayudó a vender mi carro y todo fue increíblemente fácil. Quedé tan satisfecho con su atención que regresé con él para comprar otro vehículo para mi esposa. Es el ejemplo perfecto de una gran persona y un excelente profesional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hola, Christopher: con el fin de ofrecer la mejor experiencia posible, nos esforzamos por fijarnos expectativas elevadas. Nos alegra mucho recibir su reseña positiva. Nuestro equipo está a su disposición en caso de que necesite ayuda adicional.

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Lexus 2025 RX350h certified with very low miles brought us into the dealership a week ago. The salesman Steven Estrella was fantastic to work with. He was patient with us while we made sure the SUV would fit our active lifestyle. Steven was very professional along with his entire team during the very easy process. Steven answered all of our questions and made sure we would be happy with our purchase. Highly recommend asking for him when you start your search for your perfect next Lexus.

Lexus 2025 RX350h certified with very low miles brought us into the dealership a week ago. The salesman Steven Estrella was fantastic to work with. He was patient with us while we made sure the SUV would fit our active lifestyle. Steven was very professional along with his entire team during the very easy process. Steven answered all of our questions and made sure we would be happy with our purchase. Highly recommend asking for him when you start your search for your perfect next Lexus.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Mark, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing MotorWorld Lexus!

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Pleasant experience… Jan was a great salesman. After the sale he took us out and explained everything in the car and how they worked. Would recommend Motor World … we have bought many cars there over the years and never had a bad experience.

Pleasant experience… Jan was a great salesman. After the sale he took us out and explained everything in the car and how they worked. Would recommend Motor World … we have bought many cars there over the years and never had a bad experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Stephanie, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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I had an outstanding experience working with Steven Estrella at MotorWorld Lexus. From the very beginning, Steven was professional, knowledgeable, and incredibly easy to work with. He took the time to answer all of my questions, kept me informed throughout the entire process, and made sure everything went smoothly from start to finish. I highly recommend his services!

I had an outstanding experience working with Steven Estrella at MotorWorld Lexus. From the very beginning, Steven was professional, knowledgeable, and incredibly easy to work with. He took the time to answer all of my questions, kept me informed throughout the entire process, and made sure everything went smoothly from start to finish. I highly recommend his services!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Consumer response

Thank You MotorWorld.

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We recently purchased a vehicle from MotorWorld Lexus and couldn't be happier with our experience! Our sales consultant Jacob Havey was absolutely amazing to work with. From the moment we arrived, he made us feel welcome, was incredibly knowledgeable about the vehicle, and provided honest, helpful advice without any pressure to make a quick purchase. The entire process was smooth, transparent, and stress-free. Thanks to Jacob we drove away in a car we absolutely love. I highly recommend him to anyone in the market for a new car!

We recently purchased a vehicle from MotorWorld Lexus and couldn't be happier with our experience! Our sales consultant Jacob Havey was absolutely amazing to work with. From the moment we arrived, he made us feel welcome, was incredibly knowledgeable about the vehicle, and provided honest, helpful advice without any pressure to make a quick purchase. The entire process was smooth, transparent, and stress-free. Thanks to Jacob we drove away in a car we absolutely love. I highly recommend him to anyone in the market for a new car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Bruce, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Outstanding service and seamless experience at MotorWorld Lexus purchasing my new RX 350h. The entire sales team was exceptional—my salesperson was knowledgeable and attentive, the sales manager was supportive and transparent, and the finance manager made the process smooth and stress-free. Truly a first-class experience from start to finish! 5 STARS!!

Outstanding service and seamless experience at MotorWorld Lexus purchasing my new RX 350h. The entire sales team was exceptional—my salesperson was knowledgeable and attentive, the sales manager was supportive and transparent, and the finance manager made the process smooth and stress-free. Truly a first-class experience from start to finish! 5 STARS!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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You can tell more about a dealership when things don't go perfectly. I had an issue with a GX upon delivery. Everyone from Steve, John and Joel were outstanding in resolving the issue! Things got sorted and I'm very pleased with both the vehicle and Motorworld.

You can tell more about a dealership when things don't go perfectly. I had an issue with a GX upon delivery. Everyone from Steve, John and Joel were outstanding in resolving the issue! Things got sorted and I'm very pleased with both the vehicle and Motorworld.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing MotorWorld Lexus!

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