Reviews
My entire experience here was fantastic.
My entire experience here was fantastic. The salesman ( Corey ) was great, no pressure, and straightforward. Kept me informed on the status of when my vehicle would arrive, nice! Financing was the same. Would recommend this dealership to anyone, very satisfied!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your great feedback truly made our day! We appreciate you for letting others know about your experience with Corey! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Needed a basic oil change.
Needed a basic oil change. People there are attentive and friendly. It's a clean place.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
So easy to schedule and work with.
So easy to schedule and work with. The waiting area is nice as well as all the employees
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Always great service.
Always great service. Their communication on your vehicles service is very appreciated. Easy in and out
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I have a very good service today with Sunset.
I have a very good service today with Sunset. They always do a wonderful job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Robin, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sunset Chevrolet! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
On the plus side, Sunset had just the used van i was
On the plus side, Sunset had just the used van i was looking for. But things got a little tacky as the deal progressed. Sunset touts their lifetime linited power-train warranty. But when i asked for the percentage of claims fulfilled, crickets. So I am left to assume the claim fulfillment rate is too low to publish and that like others have found, this is largely just a marketing line. To Sunset's credit, they did repair some body work, but the sales person did not alert me to this damage before i drove 2.5 hours to view the van. Then when I arrived to close the deal and retrieve the van, my salesman, despite committing to be there, was nowhere to be found. He had essentially ghosted me after I put down a deposit. The final insult was that i was handed only a single key to the van. This was a high-end, late-model van bought at a preimium price and Sunset couldn't see its way to providing a second set of keys. Tacky. So my take is, if you can't find what you're looking for anywhere else, Sunset will do. But if you can get the same vehicle elsewhere, you should do so.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
PT, thank you for sharing your feedback. We apologize for any inconvenience you may have experienced during your visit. We take your concerns seriously and want to promptly address them. Regarding Warranty Protection For Life, we understand your interest in the percentage of claims fulfilled. The specific request for the percentage of claims made under a voided warranty may not align with typical customer inquiries. It's not a standard metric that our customers often seek. We apologize that we missed the opportunity to have this exact data ready for you during your visit. One thing we can tell you is that the percentage of claims accepted under a valid warranty is 100%! We strive to simplify the process of maintaining the validity of your warranty. We encourage you to carry out the necessary timely maintenance, as recommended by the manufacturer. This is one great reason to choose to service with Sunset. Our team will diligently maintain all records of performed services and keep you informed about upcoming maintenance requirements. Doing so helps give you peace of mind knowing that we will take care of everything for you. We want to assure you that to date, Sunset's Warranty Protection For Life has paid out over Five Million dollars in covered repairs for our customers. ($5,373,679.41 dollars to be exact!!!) As for the single key issue, we understand the frustration, and we're working on a solution to ensure our customers receive the level of service they deserve! If there's anything specific you'd like us to address or if you have further concerns, please feel free to contact us directly. We appreciate your business and the opportunity to make things right. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Can't beat this dealership for Service.
Can't beat this dealership for Service. Both professional and friendly. We bought our 2005 Silverado 3500 truck at Sunset and have always had it serviced here. Exceptionally Happy!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
All the people that worked there are very friendly and
All the people that worked there are very friendly and fast service. Would definitely buy from them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Such a pleasure to do business with Keven Krag.
Such a pleasure to do business with Keven Krag. I will definitely be making any future vehicle purchases with him. He was honest and professional, I felt like my best interests were at heart. Sunset Chevrolet in Sumner is very lucky to have him. Thank you, Tara
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle, Tara. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Keven was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Oil change and fluids topped off
I came in to have the oil changed and the fluids changed or topped off and the people I worked with did a good job communicating with me and getting my needs met. Thank You for the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase