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Reviews
Do not purchase from this dealership. I was convinced to buy the extended warranty and then when I needed to use it have received ZERO support from anyone in this building to get my expensive repairs covered. Bait and switch. AND they DO NOT treat you like family....unless it's family they don't like.
Do not purchase from this dealership. I was convinced to buy the extended warranty and then when I needed to use it have received ZERO support from anyone in this building to get my expensive repairs covered. Bait and switch. AND they DO NOT treat you like family....unless it's family they don't like.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Jake had great energy and was very helpful. The process from sale to financing was quick. Everyone in the process was personable. A wonderful experience.
Jake had great energy and was very helpful. The process from sale to financing was quick. Everyone in the process was personable. A wonderful experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Bradley! We truly appreciate your kind words and are delighted to hear that you had a wonderful experience with Jake at Sunset Chevrolet. It's great to know that our team made the process smooth and enjoyable for you. Looking forward to seeing you again soon! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
I used to love this dealership but not o much anymore. Buying a vehicle there is probably a good choice but the service department.... not so much. I have two GM products and both of those I took to Sunset with small but unusual issues. The dealership did not fix either of the issues which forced me to relocate my preference to another dealership which fixed my issue on the first try. I tried to explain what the issue was to the service manager with no result or solution, just excuses. Done with this dealership's service department except for the fee oil changes.
I used to love this dealership but not o much anymore. Buying a vehicle there is probably a good choice but the service department.... not so much. I have two GM products and both of those I took to Sunset with small but unusual issues. The dealership did not fix either of the issues which forced me to relocate my preference to another dealership which fixed my issue on the first try. I tried to explain what the issue was to the service manager with no result or solution, just excuses. Done with this dealership's service department except for the fee oil changes.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback and understand your concerns regarding the service department at Sunset Chevrolet. It seems like we fell short of your expectations, especially when it comes to resolving the issues you faced with your GM products. Our team strives to improve our service and would like to invite you to contact us directly to discuss your concerns further. We assure you that your comments are the exception, not the rule. Sunset Chevrolet services approximately 100 vehicles every day and we maintain one of the highest “Service Retention” and “CSI” rankings in the United States. Your satisfaction is important, and we will do all we can to regain your trust in the future. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
It’s why I’ve remained with Sunset Chevrolet all this time and continue to remain!
It’s why I’ve remained with Sunset Chevrolet all this time and continue to remain!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Kelly! We truly appreciate your loyalty to Sunset Chevrolet and are thrilled to hear that you continue to choose us. We look forward to serving you for many more years to come! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Great place to shop for a used car or a brand new truck if you need one. Staff is very respectful and knowledgeable! Also, thank you to Chelsea Garret for always making every appointment welcoming to the customers and being so kind. Keep up the good work..😊
Great place to shop for a used car or a brand new truck if you need one. Staff is very respectful and knowledgeable! Also, thank you to Chelsea Garret for always making every appointment welcoming to the customers and being so kind. Keep up the good work..😊
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Arrived and waited until complete and it was pretty fast to complete the requested oil change.
Arrived and waited until complete and it was pretty fast to complete the requested oil change.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience at sunset Chevrolet I would highly recommend this for anybody looking to purchase a new vehicle. Andrew was our sales person and he did an excellent job. My wife and I really appreciated the no pressure sales experience
Great experience at sunset Chevrolet I would highly recommend this for anybody looking to purchase a new vehicle. Andrew was our sales person and he did an excellent job. My wife and I really appreciated the no pressure sales experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback, Alex! We’re delighted to hear that you and your wife had a great experience at Sunset Chevrolet and that Andrew provided you with excellent service. Our team strives to create a no-pressure environment for our customers, and it's fantastic to know you felt that during your visit. We truly appreciate your recommendation and look forward to seeing you again for your next vehicle purchase! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Excellent sevice, fast and friendly. Great people that work there! My time is valuable and they took care of me.
Excellent sevice, fast and friendly. Great people that work there! My time is valuable and they took care of me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience with us at Sunset Chevrolet. Our team is dedicated to providing fast and friendly service, and we're glad we could take care of you. Your kind words are appreciated, and we look forward to seeing you again soon! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
The person we dealt with was Christine. She was rude and unkind. She had no care or compassion for the situation. We told them what was wrong with our vehicle. They did 2 diagnostics and charged us over $300 to diagnose the problem we knew we had. Christine told us it took a hour and a half to replace 1 belt and charged us another $300+ for the belt to be replaced. So if you go to Chevy in Sumner it cost over $600 to get a belt replacement. What a scam. We still have a transmission problem because they would like to charge about $8000 for that. Not to mention there’s a class action lawsuit against them for transmission issues with this type of truck and year. They’re trying to skirt around replacing it and saying we’re not in compliance with maintenance on the vehicle which is ridiculous considering the trucks six years old. How can the transmission already go out. Don’t get worked on a Chevy sunset unless you enjoy overpaying! Terrible customer service, no integrity what a shame.
The person we dealt with was Christine. She was rude and unkind. She had no care or compassion for the situation. We told them what was wrong with our vehicle. They did 2 diagnostics and charged us over $300 to diagnose the problem we knew we had. Christine told us it took a hour and a half to replace 1 belt and charged us another $300+ for the belt to be replaced. So if you go to Chevy in Sumner it cost over $600 to get a belt replacement. What a scam. We still have a transmission problem because they would like to charge about $8000 for that. Not to mention there’s a class action lawsuit against them for transmission issues with this type of truck and year. They’re trying to skirt around replacing it and saying we’re not in compliance with maintenance on the vehicle which is ridiculous considering the trucks six years old. How can the transmission already go out. Don’t get worked on a Chevy sunset unless you enjoy overpaying! Terrible customer service, no integrity what a shame.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re disappointed to learn about your concerns regarding your recent visit. Sunset is committed to transparency with both diagnostics and pricing, and we want to clarify the details of the services performed on your vehicle. To diagnose your engine-noise concern as well as replace the belt, the combined cost for that work was $350 plus tax, which reflects standard labor time and parts. Your transmission concern was submitted to Compass for coverage review. Unfortunately, the claim was denied due to a lack of required maintenance, including extended intervals of 8,000–12,000 miles between oil changes and missing factory-recommended 45K services and coolant flushes. These requirements come directly from the warranty administrator, not from Sunset. You also mentioned a transmission recall; however, your vehicle does not have any open recalls related to the transmission. Even though your claim was not eligible, we still provided a discounted price to help lower your out-of-pocket cost. Sunset works diligently to provide honest diagnostics, fair pricing, and clear communication. If you’d like to go over the warranty decision, maintenance requirements, or the estimate in more detail, we’re more than willing to help walk through everything with you directly. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Christine never disappoints! Always on time and car gets done as promised. Better than going to jiffy xxxxxx and people do like that.
Christine never disappoints! Always on time and car gets done as promised. Better than going to jiffy xxxxxx and people do like that.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase