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Reviews
Thank you to Garrett for the warm welcome at the service department at Sunset Chevrolet. I truly appreciate you and your team for always making customers feel valued and welcome. I highly recommend Sunset Chevrolet in Sumner, Washington, for their outstanding customer service, knowledgeable staff, and quality selection of trucks. The professionalism and commitment to customer satisfaction consistently make for a great experience. Thank you again, Garrett and team, for your exceptional service!
Thank you to Garrett for the warm welcome at the service department at Sunset Chevrolet. I truly appreciate you and your team for always making customers feel valued and welcome. I highly recommend Sunset Chevrolet in Sumner, Washington, for their outstanding customer service, knowledgeable staff, and quality selection of trucks. The professionalism and commitment to customer satisfaction consistently make for a great experience. Thank you again, Garrett and team, for your exceptional service!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Shane! We truly appreciate your kind words and are thrilled to hear about your positive experience with Garrett and our service team at Sunset Chevrolet. Your recommendation means a lot to us, and we're glad you feel valued and welcomed each time you visit. We look forward to serving you again and hope to see you soon! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Service was outstanding as always! They have decent pricing for service! Been going there for many years now
Service was outstanding as always! They have decent pricing for service! Been going there for many years now
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Do not purchase from this dealership. I was convinced to buy the extended warranty and then when I needed to use it have received ZERO support from anyone in this building to get my expensive repairs covered. Bait and switch. AND they DO NOT treat you like family....unless it's family they don't like.
Do not purchase from this dealership. I was convinced to buy the extended warranty and then when I needed to use it have received ZERO support from anyone in this building to get my expensive repairs covered. Bait and switch. AND they DO NOT treat you like family....unless it's family they don't like.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Jake had great energy and was very helpful. The process from sale to financing was quick. Everyone in the process was personable. A wonderful experience.
Jake had great energy and was very helpful. The process from sale to financing was quick. Everyone in the process was personable. A wonderful experience.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Bradley! We truly appreciate your kind words and are delighted to hear that you had a wonderful experience with Jake at Sunset Chevrolet. It's great to know that our team made the process smooth and enjoyable for you. Looking forward to seeing you again soon! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
I used to love this dealership but not o much anymore. Buying a vehicle there is probably a good choice but the service department.... not so much. I have two GM products and both of those I took to Sunset with small but unusual issues. The dealership did not fix either of the issues which forced me to relocate my preference to another dealership which fixed my issue on the first try. I tried to explain what the issue was to the service manager with no result or solution, just excuses. Done with this dealership's service department except for the fee oil changes.
I used to love this dealership but not o much anymore. Buying a vehicle there is probably a good choice but the service department.... not so much. I have two GM products and both of those I took to Sunset with small but unusual issues. The dealership did not fix either of the issues which forced me to relocate my preference to another dealership which fixed my issue on the first try. I tried to explain what the issue was to the service manager with no result or solution, just excuses. Done with this dealership's service department except for the fee oil changes.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback and understand your concerns regarding the service department at Sunset Chevrolet. It seems like we fell short of your expectations, especially when it comes to resolving the issues you faced with your GM products. Our team strives to improve our service and would like to invite you to contact us directly to discuss your concerns further. We assure you that your comments are the exception, not the rule. Sunset Chevrolet services approximately 100 vehicles every day and we maintain one of the highest “Service Retention” and “CSI” rankings in the United States. Your satisfaction is important, and we will do all we can to regain your trust in the future. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
It’s why I’ve remained with Sunset Chevrolet all this time and continue to remain!
It’s why I’ve remained with Sunset Chevrolet all this time and continue to remain!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Kelly! We truly appreciate your loyalty to Sunset Chevrolet and are thrilled to hear that you continue to choose us. We look forward to serving you for many more years to come! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Great place to shop for a used car or a brand new truck if you need one. Staff is very respectful and knowledgeable! Also, thank you to Chelsea Garret for always making every appointment welcoming to the customers and being so kind. Keep up the good work..😊
Great place to shop for a used car or a brand new truck if you need one. Staff is very respectful and knowledgeable! Also, thank you to Chelsea Garret for always making every appointment welcoming to the customers and being so kind. Keep up the good work..😊
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Arrived and waited until complete and it was pretty fast to complete the requested oil change.
Arrived and waited until complete and it was pretty fast to complete the requested oil change.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience at sunset Chevrolet I would highly recommend this for anybody looking to purchase a new vehicle. Andrew was our sales person and he did an excellent job. My wife and I really appreciated the no pressure sales experience
Great experience at sunset Chevrolet I would highly recommend this for anybody looking to purchase a new vehicle. Andrew was our sales person and he did an excellent job. My wife and I really appreciated the no pressure sales experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback, Alex! We’re delighted to hear that you and your wife had a great experience at Sunset Chevrolet and that Andrew provided you with excellent service. Our team strives to create a no-pressure environment for our customers, and it's fantastic to know you felt that during your visit. We truly appreciate your recommendation and look forward to seeing you again for your next vehicle purchase! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com
Excellent sevice, fast and friendly. Great people that work there! My time is valuable and they took care of me.
Excellent sevice, fast and friendly. Great people that work there! My time is valuable and they took care of me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear you had an excellent experience with us at Sunset Chevrolet. Our team is dedicated to providing fast and friendly service, and we're glad we could take care of you. Your kind words are appreciated, and we look forward to seeing you again soon! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com