Reviews
See above, again I say excellent service ready earlier
See above, again I say excellent service ready earlier than promised a reasonable cost, and outstanding dealership service experience. Too many demands for information you?re looking for. Have I reached my 25 word requirement yet? This process here is ridiculous. Have a blessed day. Get a better website or questionnaire.
See above, again I say excellent service ready earlier
See above, again I say excellent service ready earlier than promised a reasonable cost, and outstanding dealership service experience. Too many demands for information you?re looking for. Have I reached my 25 word requirement yet? This process here is ridiculous. Have a blessed day. Get a better website or questionnaire.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
and me and my sister went looking for cars she bought a
and me and my sister went looking for cars she bought a traverse and the next couple of days I bought one it was good thank you for asking
and me and my sister went looking for cars she bought a
and me and my sister went looking for cars she bought a traverse and the next couple of days I bought one it was good thank you for asking
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
worse customer service I have ever had at a dealership.
worse customer service I have ever had at a dealership. dropped off my vehicle Monday morning 8:30 am and the service rep verified my phone number and told me that when it was diagnosed, they would call to update me. I also received a text telling me that I would be updated via text. So on Thursday afternoon after hearing nothing, I texted via this link I had received and asking for an update. after no response by friday Noon, I called the service rep which went to his voice mail, I left a short message explaining that i was inquiring about my vehicle since they had not contacted me like i was told they would. then after 2:00 pm on friday i received a call explaining that my car was ready for pickup anytime, and had been ready on thursday. The message that the rep left for me also stated that he had called my call and left a voice mail. I checked my incoming calls and voice mails, and they had never called my phone number that they verified as correct. so, by 2:00 pm on friday it was too late for me to arrange transportation to the dealership that day, and Monday was memorial day and the service was closed, so i was without my vehicle until tuesday morning. when i arrived to pick up my vehicle, i was presented with a $1,300.00 bill to pay, which should have been presented to our fleet vehicle management company. It was semi quickly taken care of, i was given my keys, and no mention of sorry for the misunderstanding of payment, no mention of sorry for the lack of communication. I do not believe I will ever use Shea Chevrolet again and I will make sure I tell all of my family & friends of this horrendous service I received.
worse customer service I have ever had at a dealership.
worse customer service I have ever had at a dealership. dropped off my vehicle Monday morning 8:30 am and the service rep verified my phone number and told me that when it was diagnosed, they would call to update me. I also received a text telling me that I would be updated via text. So on Thursday afternoon after hearing nothing, I texted via this link I had received and asking for an update. after no response by friday Noon, I called the service rep which went to his voice mail, I left a short message explaining that i was inquiring about my vehicle since they had not contacted me like i was told they would. then after 2:00 pm on friday i received a call explaining that my car was ready for pickup anytime, and had been ready on thursday. The message that the rep left for me also stated that he had called my call and left a voice mail. I checked my incoming calls and voice mails, and they had never called my phone number that they verified as correct. so, by 2:00 pm on friday it was too late for me to arrange transportation to the dealership that day, and Monday was memorial day and the service was closed, so i was without my vehicle until tuesday morning. when i arrived to pick up my vehicle, i was presented with a $1,300.00 bill to pay, which should have been presented to our fleet vehicle management company. It was semi quickly taken care of, i was given my keys, and no mention of sorry for the misunderstanding of payment, no mention of sorry for the lack of communication. I do not believe I will ever use Shea Chevrolet again and I will make sure I tell all of my family & friends of this horrendous service I received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen King could write a novel on this rust belt bucket
Stephen King could write a novel on this rust belt bucket novelty place. One character, the off-spring of Lusifer, gatherer of souls. OK, I mean sales rep was nicer to me than my wife who was the purchaser. He must like men big men with tattoos. Enchantress financial manger appeared to be the gate keeper of pain medication. Yes, she is old and sorceress looker. That shoukd have been my sign to......... RUN NOW! For if you want mix-up in unforseen solicited emails sent to others in your releam of life, looking for new souls vice the one they have taken, then come on down to Shea. Remember, have have been warned, just Sheaing 😈
Stephen King could write a novel on this rust belt bucket
Stephen King could write a novel on this rust belt bucket novelty place. One character, the off-spring of Lusifer, gatherer of souls. OK, I mean sales rep was nicer to me than my wife who was the purchaser. He must like men big men with tattoos. Enchantress financial manger appeared to be the gate keeper of pain medication. Yes, she is old and sorceress looker. That shoukd have been my sign to......... RUN NOW! For if you want mix-up in unforseen solicited emails sent to others in your releam of life, looking for new souls vice the one they have taken, then come on down to Shea. Remember, have have been warned, just Sheaing 😈
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Service department will pressure you into service you
Service department will pressure you into service you didn't need, especially if you're a single lady.
Service department will pressure you into service you
Service department will pressure you into service you didn't need, especially if you're a single lady.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dave made the whole process easy and simple I?
Dave made the whole process easy and simple I?d definitely recommend Dave and Shea to my friends I?ll be buying from them again!
Dave made the whole process easy and simple I?
Dave made the whole process easy and simple I?d definitely recommend Dave and Shea to my friends I?ll be buying from them again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scheduled oil change took 2 hrs to complete!
Scheduled oil change took 2 hrs to complete! Wasnt offered a ride home or and discounts on future services. Just a apology because they were short staffed.
Scheduled oil change took 2 hrs to complete!
Scheduled oil change took 2 hrs to complete! Wasnt offered a ride home or and discounts on future services. Just a apology because they were short staffed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I always enjoy stopping by at Shae to see what's new,
I always enjoy stopping by at Shae to see what's new, everyone is very kind and welcoming. The sales team is professional, knows the product and I never felt under pressure when it came to make the purchase.
I always enjoy stopping by at Shae to see what's new,
I always enjoy stopping by at Shae to see what's new, everyone is very kind and welcoming. The sales team is professional, knows the product and I never felt under pressure when it came to make the purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Philip! We're thrilled to hear that you always enjoy visiting Shea Chevrolet and appreciate your kind words about our welcoming team and their professionalism. It's great to know you felt no pressure during your purchase experience. We look forward to seeing you again soon and sharing more of what we have to offer! Best, The Shea Chevrolet Team
Friendly courteous service.
Friendly courteous service. Was contacted in a timely manner and went over all that had been completed.
Friendly courteous service.
Friendly courteous service. Was contacted in a timely manner and went over all that had been completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review! We appreciate your recognition of our friendly and courteous service at Shea Chevrolet. It's great to hear that you felt informed and valued throughout your experience. We look forward to assisting you again in the future! Best, The Shea Chevrolet Team
We purchased a vehicle and Ray Denam was very helpful and
We purchased a vehicle and Ray Denam was very helpful and made the process a pleasant one. He answered all our questions. Would definitely recommend him to someone looking to buy a vehicle. We will go back to him.
We purchased a vehicle and Ray Denam was very helpful and
We purchased a vehicle and Ray Denam was very helpful and made the process a pleasant one. He answered all our questions. Would definitely recommend him to someone looking to buy a vehicle. We will go back to him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that Ray made your vehicle purchase a pleasant experience and answered all your questions. Your recommendation means a lot to us at Shea Chevrolet. We look forward to assisting you again in the future! Best, The Shea Chevrolet Team