Volvo Cars of Manhattan

Truly outstanding service. Genovie was extremely friendly, helpful and communicative. The video was a really fantastic touch!

Excellent customer service and super thorough care with lots of real time updates. Car was ready when promised.

Eric is a wonderful sales representative. He came to bat for us with important details of the lease agreement. He was very patient with us and helped us learn the computer of the new car.

Professional polite efficient welcoming staff and on time service. I have been working with Genovie who is great person to help you with all and any problems you might have.

Genovie provided exceptional service during the whole process. The repairs were done in a timely manner.

Genovie made the process a breeze. I needed new rotors and pads installed, as well as a few other things taken care of. The turnaround time was quick, and Danny, the service technician, did an amazing job as always. Additionally, as a bonus, they detailed the car inside and out, and it looked brand new!

I had the pleasure of working with Genovie, who provides outstanding customer service. Genovie will graciously assist you in selecting options that align with your requirements, ensuring coverage for necessary repairs, and recommending the optimal maintenance plan. Genovie will assist you in making choices that suit your needs. Recently, they have upgraded their policies by informing you approximately how long the service will take. The communication has improved, but there are too many texts coming from different numbers, making it difficult to decipher. I believe it's the combination of automated messages and human interaction that's confusing. However, the positive aspect is that if you call, a human will promptly answer your questions.

Genevie Fernandez did an exceptional job keeping in contact with me during the repair process and keeping me informed about the progress of my repairs. She responded quickly whenever I had any questions.

I had truly amazing experience with the service department at Volvo Manhattan, they are so amazing and professional. Genevie Fernandez, Ana Rosario and everyone else I meet at the Volvo sales and service, sure know how to make you feel like family.

I had an outstanding service coordinator in Genovie she was knowledgeable, professional, and extremely helpful. She made all the difference for me and I will be back for future appointments.as needed. I will insist on Genovie bring my service coordinator.