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Auto Gallery Mall of GA

(24 reviews)

Reviews

(24 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Gallery Mall of GA from DealerRater.

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2 nd Boss in charge of my house 😁

Isaiah was our sales rep...AMAZING w his knowledge of vehicles and helping the man in our house find some options that would fit . heading back to purchase !! Thank you Isaiah!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dissapointed buyer

$699 "documentation" fee (BS fee) that they would not budge from. This on top of a car that my mechanic said had things that needed to be replaced. Don't waste your time here!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Buyer, Thank you for sharing your concern with us. Most dealerships if not all of them charge a doc fee as part of our processing fee. This includes all the paperwork and processing that we do for your purchase and it is part of our policy. We strive to offer you the lowest price in the market therefore we charge a fair price to transact your purchase with us. Although we inspect all our vehicles, these are pre-owned vehicles and natural wear and tear, some imperfections are expected. Let's discuss options, call us 770-831-7007 and ask for the branch manager.

These people are very unprofessional. They are sti

These people are very unprofessional. They are still holding my title after 2 month and harassing me, saying that I owe them $500 and that they are coming to repossess the car, as if I have any loans with them. My auto loan with Associated Credit union, therefore, any payments from me should be and will be though them. They messed up, their paper work, they should fix their discrepancies without harassing me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Do not waste your time

Went here after telling them I was coming, after speaking to a salesman who had never heard of the car. After having about 20 minutes of my time wasted they tell me the car hadnt been inspected yet and couldnt be viewed at that time. They have no clue whats going on. One car in the show room was sitting on 13 year old tires. Absolute death trap.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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