Reviews
The price on the web is not correct, they add a fee and
The price on the web is not correct, they add a fee and warranty and will when I said no to adding it sales person said it’s a requirement, no optional fee/warranty
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We would like to extend our most sincere apologies. Due to current market volatility, we are pricing our vehicles immediately following an acquisition. All are reconditioned and made ready for immediate sale. The internet price is the advertised price plus reconditioning, tax, title, license, and any dealer installed options. We disclose this on our website under each vehicle’s information page. If you would like to discuss this further, please contact the General Manager, Barry Jr. Schwerdt at 817-765-1020
Do not care for them.
Do not care for them. They said the car was a all wheel drive and, turns out to be, a front wheel drive.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.
Service was great.
Service was great. Eli was very professional and nice. I appreciate the service for my oil change all done in 45 minutes and on a Saturday!. Awesome. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
I am happy with the purchase except that the discussion
I am happy with the purchase except that the discussion was about a different color the whole time I was talking about the truck. As I am not that picky, I can see a customer getting turned off by this tactic. I had a great experience with Finance and Service Department. After driving the vehicle from Toyota I am still learning the trucks different Features. Since Both my wife and I are handicap features for this model could have been offered As secure Side Steps. I still enjoyed the people at the facility and will be back again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!
Paul was extremely helpful in finding me find my dream
Paul was extremely helpful in finding me find my dream car and made the process nice and easy!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
JESSICA, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!
I did not like the MANDATORY add-on’s.
I did not like the MANDATORY add-on’s.A add on that is worthless to me. If you want to ask more for the car just do that without INSISTING that I had to buy the add-on
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
We are sorry to hear that you were not pleased with your experience at our dealership. We believe that the Shottenkirk Care package is a great way for customers to protect their investment when they purchase a vehicle from us. If you would like to discuss your visit further, please contact the General Manager, Barry Jr. Schwerdt at 817-765-1020
Service was great, fast and everyone was very nice!
Service was great, fast and everyone was very nice! I would recommend this dealership to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!
I love the new option to authorize work online.
I love the new option to authorize work online. The representative was great with communication and explaining what I needed. The price was reasonable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!
Eli Rodriguez was GREAT!
Eli Rodriguez was GREAT! Explained my services and recommendations. He even worked with me on pricing!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jerry, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Very helpful and competent.
Very helpful and competent. Offered a lot of useful information. Very much helped the experience there.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!