Reviews
Write a reviewExperience At Used Car Genius
Diana was very accommodating here at the West Warwick location. She was patient and answered all our questions as well as let me drive several cars until I found one I was most happy with. Also, I enjoyed having a $500 off 4th of July coupon. All in all a good experience. Overall, they the sell the cars as is. The price on the car itself was not bad but the warranty was a little a pricey
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Worked with Arianna. She was very kind and great to work with. debating between 2 cars and I will be back to purchase with her!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
2017 Audi Q5
I got help from Veronica and she was very helpful and nice. She knew a lot about the vehicles and overall it was a good experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great buying experience with Cassie and Miles
Very easy, transparent experience and pricing. Much better than the old school process with most dealers. I have recommended to friends looking for used cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A shopping experience
I had great time shopping for a car and I will go back with friends. The team was patients and take time to explain every aspect of the process
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Review
Fantastic service. I would send all my friends and family there. I went for a used car and found exactly what I was looking for!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service
Hassle free, easy service, didn’t feel pressured. I would recommend this dealership to anyone, as it was completely different than the normal experience. It’s a must come.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terrible service and honesty
My wife fell in love with one of their vehicles but her and I needed some time to arrange our finances and check in with our insurance provider. We called back two days later to come in and discuss payments. They informed us that due to Covid we would be unable to get an appointment until Monday and we agreed to a time. They informed us to complete credit check in order to have a better understanding of finance numbers and that there was no appointment to see the vehicle until we came in. Later on, we find out that the vehicle has been sold prior to our appointment and that they ran the credit score which diminishes my wife’s overal credit score by a few points. Needless to say we will not be returning to this location and will be taking our business elsewhere. I’m also considering contacting balise since used car genius is a start up from balise and may not be too thrilled to find out how they are treating their customers. Don’t let them waste your time!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Super Pleased Used Car Purchase
I recently purchased a 2011 Honda CRV from Used Car Genius in Warwick and was very impressed with the overall service and process. Everyone was very knowledgeable and friendly, the facilities and car itself were impeccable and the experience was overall very smooth. Seriously recommend for anyone looking to purchase a used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
All Car Dealerships Should Operate Like This One
I loved this experience. Being a mother of 3 with my busy schedule of being a Registered Nurse during this crazy time. I was worried about walking in by myself to purchase a used car. They were incredible, I did not have to go back and fourth trying to negotiate. It was like buying something at an Apple store. The Certified BMW that I purchased is beautiful and came with a 5 year warranty. Nick Costanza, and Paul Owens had me in and out within one and half hours from start to finish. Thanks Guys!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase