Reviews
Stay Away!
Stay Away! I drove 3 hours to pick up my truck. They tried to renegotiate when I arrived. They kept me waiting 3 hours. Guys behind the important desk don't engage with anyone. Get the feeling they are all up to something. Passed me between multiple sales people and 'managers'. I just wanted to sign and get the truck to drive home. My wife had all the paperwork completed ahead of time the week prior. I had to get things that were supposed to come on the truck afterwards from another dealer at my own cost. I am still waiting for the promised 'reimbursement'. They took two weeks to send in the license plate information. They only gave me a 30 day drive away tag. There is no way the reviews on here over 3 star are correct or from real people. None of the names below from Sales are people I saw or worked with. I think something is up.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. Here at Al Piemonte Buick GMC, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. The Al Piemonte Buick GMC Team 888-851-4025
I have reached out and been in contact with no less than 5 different people all claiming to be the next level up. We have been communicating with no results since Nov 12 (one day after the sale) - both email and phone. Still waiting on what was promised via phone and email. I know the mail can be slow but not this slow. There are also tracking numbers that can be provided. I do appreciate the automated-canned response though.
They do good work and very well taking care of i went for
They do good work and very well taking care of i went for an oil change and i was in and out
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
The dealership was very hospitable, it was clean and
The dealership was very hospitable, it was clean and organized, and the workers were great to interact with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review! We really appreciate your business, Taylor. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
J.R was amazing. He was very kind and patient with
J.R was amazing. He was very kind and patient with helping me look at my first car! Great customer service and definitely looking to buy more cars from this dealership in the future!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback, Freddy. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
The reason why my service appointment was so good.
The reason why my service appointment was so good. Was the attitude of the service tech who took my order. It was professional friendly. I would recommend service center to my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
Went out of there way to find me a loaner car,the
Went out of there way to find me a loaner car,the mechanic (Joe K )did a great job. Plus it was done sooner than projected.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this wonderful review about our service department. We extremely pleased that our team was able to fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Al Piemonte Buick GMC and we look forward to your continued business! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
J.R was absolutely incredible in helping my family and I
J.R was absolutely incredible in helping my family and I find our new car. His expertise helped narrow our decision and his patience was greatly appreciated as we thought through our decision.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car, Danielle! Thank you for taking the time to write about your experience. It's great to know J.R. and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
I had a great experience at this dealership.
I had a great experience at this dealership. Amar was great to work with. Very helpful, knowledgeable and friendly. The financing process was smooth and easy. I found the right suv I was looking for. Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review Al Piemonte Buick GMC. We're glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025
Poor customer service, poor quality of the service and
Poor customer service, poor quality of the service and terrible listening skills by the front desk. Specially Steve. I cannot believe his way of caring for customer requests. I even told him this Truck was my 40th birthday gift and all I wanted was for it to be clean. And this was the third time they supposedly attempted to clean my new purchase car and brought it back looking exactly the same way it was traded in and even worst on the last try this time they managed to scratch the hood of my new truck. I believe I told Steve at the desk that this would be the last try and I'm definitely keeping my end of the deal. I will never bring a vehicle back for them to inspect or work on . If a car clean up from before delivery of my purchase to me was to difficult I wouldn't dream of trusting again abd giving them a bigger chance to mess up a future possibly a more critical job and knowing my results for a simple clean and sanitary inspection
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. We don't want to lose a loyal customer and would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. The Al Piemonte Buick GMC Team 888-851-4025
Bought a truck had a little issue took it back and they
Bought a truck had a little issue took it back and they took care of me excellent dealer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Raul, we are so glad we could take care of all of your needs at Al Piemonte Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025