Kia of Attleboro

Buyer Beware: Poor Service and Lack of Accountability at KIA of Attleboro On July 16th, I visited KIA of Attleboro and worked with a salesman named Roy. Roy was professional, helpful, and deserves credit for doing his job well. Unfortunately, the same cannot be said about the rest of the dealership—especially the service department and management. After completing a credit application that included sensitive personal information for myself and my co-signer, I was told the next day that they had “lost” it. Roughly an hour later, they said it was found. This initial mistake was unsettling but I decided to continue with the purchase. On July 19th, I finalized the deal for a 2022 KIA Telluride and was scheduled to pick it up on Monday between 1–2 PM. I arrived as planned and waited for final touches to be done before taking delivery. Just three days later, I brought the vehicle to my trusted inspection station. I was informed the tires were worn and needed replacement. Surprised, I called the dealership. The service manager stated, "I have four tires scheduled for that car before it leaves." I explained I had already taken delivery. He scheduled me for a Saturday morning tire replacement at 10 AM. After driving 1.5 hours back to the dealership, I was told I had no appointment. I could see the service manager behind a glass wall—he leaned back and said, “Oh yeah, I have the tires, put him in line.” No apology was offered. I was then told I would have to wait 2.5 hours for their mistake. Again, zero accountability from service. Only Roy, the salesman, acknowledged the error and apologized. He admitted the car had a full sticker from service and that he never would have released it had he known otherwise. In short, the service department undermined the sales team, and no one except Roy even tried to make it right. I then contacted the General Manager and explained my complete lack of trust in their service department. I had also purchased a $2,600 extended warranty and asked for that cost to be paid back to me, as the vehicle clearly had not been properly inspected or serviced. If they are serious than I expect the warranty for free. The GM offered me a $300 dealer credit—which likely costs the dealer far less than face value, and only if I chose to return. Two days later, I heard a ticking noise on cold start. I shut the car off and attempted to check the oil, only to find the dipstick rusted in place. It took penetrating oil and tools just to remove it. Once out, I found no oil on the stick. I added two quarts of synthetic oil to resolve the issue. The dealership sticker indicated the oil had been changed 400 miles prior—clearly false. To be sure, I paid $118 out of pocket for a full synthetic oil change and inspection at my own mechanic. No leaks were found. The issue was due to the oil never being topped off in the first place. To make matters worse, the tires they installed were low-quality Kelly brand—a budget brand not even carried by the dealership. This was another corner-cutting move that shows how little they care about long-term customer satisfaction or vehicle safety. This isn’t an independent dealer—this is a franchised KIA dealer, and the expectations should be much higher. Based on recent reviews, I’m not the only one who’s experienced issues like this. I am currently reaching out to consumer protection agencies and media outlets like Boston 25 Investigates, as this seems to be a repeated pattern at KIA of Attleboro. Bottom line: Stay far away from this dealership. Their service department is careless, management is dismissive, and their follow-through is virtually nonexistent. They do not stand behind their product or their promises.

Buyer Beware: Poor Service and Lack of Accountability at KIA of Attleboro On July 16th, I visited KIA of Attleboro and worked with a salesman named Roy. Roy was professional, helpful, and deserves credit for doing his job well. Unfortunately, the same cannot be said about the rest of the dealership—especially the service department and management. After completing a credit application that included sensitive personal information for myself and my co-signer, I was told the next day that they had “lost” it. Roughly an hour later, they said it was found. This initial mistake was unsettling but I decided to continue with the purchase. On July 19th, I finalized the deal for a 2022 KIA Telluride and was scheduled to pick it up on Monday between 1–2 PM. I arrived as planned and waited for final touches to be done before taking delivery. Just three days later, I brought the vehicle to my trusted inspection station. I was informed the tires were worn and needed replacement. Surprised, I called the dealership. The service manager stated, "I have four tires scheduled for that car before it leaves." I explained I had already taken delivery. He scheduled me for a Saturday morning tire replacement at 10 AM. After driving 1.5 hours back to the dealership, I was told I had no appointment. I could see the service manager behind a glass wall—he leaned back and said, “Oh yeah, I have the tires, put him in line.” No apology was offered. I was then told I would have to wait 2.5 hours for their mistake. Again, zero accountability from service. Only Roy, the salesman, acknowledged the error and apologized. He admitted the car had a full sticker from service and that he never would have released it had he known otherwise. In short, the service department undermined the sales team, and no one except Roy even tried to make it right. I then contacted the General Manager and explained my complete lack of trust in their service department. I had also purchased a $2,600 extended warranty and asked for that cost to be paid back to me, as the vehicle clearly had not been properly inspected or serviced. If they are serious than I expect the warranty for free. The GM offered me a $300 dealer credit—which likely costs the dealer far less than face value, and only if I chose to return. Two days later, I heard a ticking noise on cold start. I shut the car off and attempted to check the oil, only to find the dipstick rusted in place. It took penetrating oil and tools just to remove it. Once out, I found no oil on the stick. I added two quarts of synthetic oil to resolve the issue. The dealership sticker indicated the oil had been changed 400 miles prior—clearly false. To be sure, I paid $118 out of pocket for a full synthetic oil change and inspection at my own mechanic. No leaks were found. The issue was due to the oil never being topped off in the first place. To make matters worse, the tires they installed were low-quality Kelly brand—a budget brand not even carried by the dealership. This was another corner-cutting move that shows how little they care about long-term customer satisfaction or vehicle safety. This isn’t an independent dealer—this is a franchised KIA dealer, and the expectations should be much higher. Based on recent reviews, I’m not the only one who’s experienced issues like this. I am currently reaching out to consumer protection agencies and media outlets like Boston 25 Investigates, as this seems to be a repeated pattern at KIA of Attleboro. Bottom line: Stay far away from this dealership. Their service department is careless, management is dismissive, and their follow-through is virtually nonexistent. They do not stand behind their product or their promises.

I cannot say enough about the excellent service I received at this dealership. They were friendly, honest, and helpful. Corey, the service advisor, helped me with an unexpected repair quickly and efficiently.

I called Kia looking for answers. When i brought my car in for an oil change in March. I let them know that my apple car play was not working. I brought a different cord but still it was not staying connected. I asked for help i was told only apple product cord would work. Apple does not make that type of cord any longer. i called in today and Got CORY on the phone and because i said I need a resolution to this issue that works because what they are telling is not working he got upset and hung up the phone on me. Then when i called back he kept sending me to voicemail. I showed up at the dealership because that is not how you do business. I work in the auto field and hanging up on customers is not how you handle things. I will say when i first started coming here for service the employees were great but this past year the service has been horrible.

*RUDE AND DECEPTIVE* They advertise deals off new cars as if they are stackable, say $2600 off for an "In Stock Discount" plus $2500 off for using their financing on certain terms. This should mean $5100 off, right? But once they have you in the door they say it is one or the other, and threaten you if you point out that this is deceptive advertising.

tl;dr - duplicitous marketing. The sales team uses dirty manipulation tactics to scam customers or simply waste their time. Do not buy a car from this place. It pains me to write this review because I have always had great success with the service department there at Kia of Attleboro. However, it is because I get service there that I received a mailer indicating that they would pay me 8,201 dollars PLUS 4,343 dollars for my Kia Optima. The mailer said that the deal was running on Saturday. When I contacted a woman by the name of Johana, she told me that they would honor the deal if I came by Thursday, and in fact, she told me, it would be easier as the DMV is closed on Saturdays. I did think that it was odd that the mailer stipulated that people come on Saturday if it was such poor timing, but chalked it up a mistake. When I arrived, I asked for Johana but was instead diverted to a gentleman named Ziggy Jackson. It is at that point that it all went down hill. Ziggy informs me that the offer is only good if you trade-in your car for a new Kia. I point out that the mailer says: "Regardless of condition Jonas, I must purchase your Optima and will pay you top dollar" - the mailer contained no obligation to buy whatsover, and even referred to purchasing my car flat out. His only reply was that he "was sorry I misunderstood the mailer" - which was frankly insulting. It was especially insulting because it appeared like Ziggy was unaware of the mailer entirely to begin with, he read the whole thing out loud to me as if it were new to us both. When I asked to see the manager, he was, of course, unavailable. At that point Ziggy told me to try my luck with the Better Business Bureau so I figured I'd write up a quick Cars.com review on the way. This is the worst type of behavior and the reason why dealerships get a bad reputation. I drove an hour to a dealership on the promise of a great deal that I would've turned around and used to spend money at their establishment, and instead was lied to and then told that I misunderstood a clearly fabricated offer. If you are comfortable buying something from a person who is comfortable lying to your face, that is on you.

tl;dr - duplicitous marketing. The sales team uses dirty manipulation tactics to scam customers or simply waste their time. Do not buy a car from this place. It pains me to write this review because I have always had great success with the service department there at Kia of Attleboro. However, it is because I get service there that I received a mailer indicating that they would pay me 8,201 dollars PLUS 4,343 dollars for my Kia Optima. The mailer said that the deal was running on Saturday. When I contacted a woman by the name of Johana, she told me that they would honor the deal if I came by Thursday, and in fact, she told me, it would be easier as the DMV is closed on Saturdays. I did think that it was odd that the mailer stipulated that people come on Saturday if it was such poor timing, but chalked it up a mistake. When I arrived, I asked for Johana but was instead diverted to a gentleman named Ziggy Jackson. It is at that point that it all went down hill. Ziggy informs me that the offer is only good if you trade-in your car for a new Kia. I point out that the mailer says: "Regardless of condition Jonas, I must purchase your Optima and will pay you top dollar" - the mailer contained no obligation to buy whatsover, and even referred to purchasing my car flat out. His only reply was that he "was sorry I misunderstood the mailer" - which was frankly insulting. It was especially insulting because it appeared like Ziggy was unaware of the mailer entirely to begin with, he read the whole thing out loud to me as if it were new to us both. When I asked to see the manager, he was, of course, unavailable. At that point Ziggy told me to try my luck with the Better Business Bureau so I figured I'd write up a quick Dealer Rater review on the way. This is the worst type of behavior and the reason why dealerships get a bad reputation. I drove an hour to a dealership on the promise of a great deal that I would've turned around and used to spend money at their establishment, and instead was lied to and then told that I misunderstood a clearly fabricated offer. If you are comfortable buying something from a person who is comfortable lying to your face, that is on you.

I have a package in which they change engine oil and other fluids. My cars radiator fluid was low and they don’t feel like even fill it up. They should take care of all the liquids which are running low. Make sure everything when you buy car from Attleboro. The finance guy Dough everyone have to be aware of. Don’t get into his words. Stop him if he speaks fast non stop that’s how he traps the customers.

Dishonest salespeople. No respect for customers time. Tell you the car will be there for test drive, then try to pull bait and switch when you show up.

Always great service here, if buying or getting your vehicle service. I love my Kia Sportage.