The New Babylon Honda

No contact between Management and Customer for over 3 wks. on our Repair status. Only Edwin in California at American Honda (case mgr.) was able to be our in-between. Over 15 calls were made to Steven Ferchak and John McGuire, without the courtesy of a reply. Their Reception area consists of torn and ripped leather seats and a Coffee Station (not available of course during Covid) but it too was filthy. Our next vehicle will once again be a Lexus.!

Very nice people Great sense of humor But my car still rides the same way that I bought it there for in the first place

Would highly recommend dealership to anybody looking for a new Honda. The staff was great and the atmosphere of the dealership made the entire experience easy and hassle free.

Zuley and Chaneen were extremely responsive. Charlie Gonzalez made our CRV lease experience fast and easy. They were all a pleasure to work with. We will definitely be back.

Lenny was very cooperative. Answered any questions we had. He was very patient with me. Answered all my questions on a timely basis. Would highly recommend him. Am very pleased with my CR-V.

I was greeted promptly and my service issues were dealt with in a cordial and prompt manner. My car was serviced in a prompt manner meeting all of my expectations.

I don’t usually fill these out unless 1) I received Exceptional service or 2) I received horrible service. I brought my car in TWICE to the Babylon Honda service center. My 2017 Honda Accord Ex-L V6 has been getting absolutely horrible gas mileage. I usually get anywhere from 19-36 MPG, of course 36 being when I get on the highway. NowC I am Getting around 13-14mpg and it’s a struggle to get up there. When I start the car, it gets anywhere from 1.2mpg - 5.0mpg. I brought the car in to be checked and was told the air filter as clogged and should solve the problem. I paid $70 to change the filter and of course it did not fix the problem. I was told a service member drove the car and got an average of 17 mpg. There clearly is an issue with something because the mileage went down significantly. I guess I just expected a little more understanding on my issue and Honda offering to look into it further. I really felt like they just wanted me to pay for the filter to be changed and get my money and leave. Like they didn’t want to be bothered.

Fenix was very good at communicating what was wrong with the car and taking the initiative to follow up with the warranty folks. he also listen to my concerns about checking the clock carefully since I was taking a trip to Boston.

I have purchased two vehicles from this dealer. I always work with Rodney. He is the reason for our repeat business. He is happy to let us test drive any vehicle on the lot.

Buying a car is stressful!! This dealership had great music on and Thaddeus Brewer was extremely helpful and very patience. Everyone working there had a relaxed way about them. They made it for a more relaxed experience. I would recommend and ask for Thaddeus!