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United Chevrolet Buick GMC

(63 reviews)

Reviews

(63 reviews)

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Stopped in on a Saturday as they are about to close was

Stopped in on a Saturday as they are about to close was interested in the Corvette. They had Michael T Bell came outside. We worked some numbers and told him I’d be back Monday. He had everything ready to go. Easiest sale I’ve ever had to deal with. Thank you Michael T Bell.

Stopped in on a Saturday as they are about to close was

Stopped in on a Saturday as they are about to close was interested in the Corvette. They had Michael T Bell came outside. We worked some numbers and told him I’d be back Monday. He had everything ready to go. Easiest sale I’ve ever had to deal with. Thank you Michael T Bell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Love Dalton and crew!

Love Dalton and crew! Provide friendly service and always helpful! You can?t go wrong with United, they are the best! Very clean and nice

Love Dalton and crew!

Love Dalton and crew! Provide friendly service and always helpful! You can?t go wrong with United, they are the best! Very clean and nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Erik was great to work with for our trade and getting us

Erik was great to work with for our trade and getting us the deal we wanted. Stop by and look Erik up for your next vehicle purchase or give him a call.

Erik was great to work with for our trade and getting us

Erik was great to work with for our trade and getting us the deal we wanted. Stop by and look Erik up for your next vehicle purchase or give him a call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Erik was a great salesman to work with at United in

Erik was a great salesman to work with at United in Jacksonville,IL. Smooth transaction with the purchase of our new Envision! Will recommend him to friends and family

Erik was a great salesman to work with at United in

Erik was a great salesman to work with at United in Jacksonville,IL. Smooth transaction with the purchase of our new Envision! Will recommend him to friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Bad!

Bad! I scheduled service via website but after driving 40 miles was told they didn’t have me scheduled. But could work my truck in. It would be 3-4 hours. Then tells me they don’t have a computer to tell them what recalls are needed.

Bad!

Bad! I scheduled service via website but after driving 40 miles was told they didn’t have me scheduled. But could work my truck in. It would be 3-4 hours. Then tells me they don’t have a computer to tell them what recalls are needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fantastic car buying experience.

Fantastic car buying experience. Staff is friendly and helpful. They made it easy and fun!

Fantastic car buying experience.

Fantastic car buying experience. Staff is friendly and helpful. They made it easy and fun!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're thrilled to hear that your car-buying experience was fantastic! It's our goal to make the process as enjoyable and stress-free as possible. Thank you for taking the time to share your positive feedback. We appreciate your business!

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Everyone is friendly at United.

Everyone is friendly at United. Service department is always willing to explain the services needed.

Everyone is friendly at United.

Everyone is friendly at United. Service department is always willing to explain the services needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Mary Jo, thank you so much for your review! We are so happy to hear that your experiences at United have been positive! Thank you for being a valued customer!

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Kole Utter is a great salesman.

Kole Utter is a great salesman. Made the deal easy. Went over and above! Thank you

Kole Utter is a great salesman.

Kole Utter is a great salesman. Made the deal easy. Went over and above! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the review! We are thrilled to hear that you had a great experience with our salesman, Kole! Thank you for choosing United!

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I was in your facility having my car serviced and while

I was in your facility having my car serviced and while waiting I met with Kyler Miller. We discussed the possibility of me purchasing a new traverse. He was very infomative and very helpful. He was never pushy and always polite. I returned on Friday with my wife and met with Kyler, He went over and above to sell us the car. He was very professional, courteous and helpful. We would definitely recommend Kyler as top salesman. Oh and yes we did buy the car.

I was in your facility having my car serviced and while

I was in your facility having my car serviced and while waiting I met with Kyler Miller. We discussed the possibility of me purchasing a new traverse. He was very infomative and very helpful. He was never pushy and always polite. I returned on Friday with my wife and met with Kyler, He went over and above to sell us the car. He was very professional, courteous and helpful. We would definitely recommend Kyler as top salesman. Oh and yes we did buy the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thomas, thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that Kyler Miller provided you with such a positive experience. Kyler is a valuable asset to our team, and we appreciate you recognizing his efforts. We're especially happy to hear that Kyler was informative, helpful, and not pushy throughout the car-buying process. It's important to us that our customers feel comfortable and confident when making a purchase. We're delighted that you and your wife found the perfect Traverse! Thanks again for choosing United! Please don't hesitate to reach out if you have any questions.

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Sales service is horrible.

Sales service is horrible. Test drove a car already had financing, found a car at their other lot that we liked better, then was ghosted, Wouldn’t ever return my calls. Bought somewhere else that took me seriously.

Sales service is horrible.

Sales service is horrible. Test drove a car already had financing, found a car at their other lot that we liked better, then was ghosted, Wouldn’t ever return my calls. Bought somewhere else that took me seriously.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to share your recent experience at our dealership. We sincerely apologize that the service you received fell short of your expectations, particularly after you found a vehicle you were interested in. It's unacceptable that your calls weren't returned. We take customer service very seriously and will be investigating this matter thoroughly to ensure it doesn't happen again.

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