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The Car House

(122 reviews)
Visit The Car House
Sales hours: 9:00am to 8:00pm
Service hours: 9:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–6:00pm
Tuesday 9:00am–8:00pm 9:00am–6:00pm
Wednesday 9:00am–8:00pm 9:00am–6:00pm
Thursday 9:00am–8:00pm 9:00am–6:00pm
Friday 9:00am–8:00pm 9:00am–6:00pm
Saturday 9:00am–8:00pm 9:00am–6:00pm
Sunday Closed Closed
(973) 850-4544 (973) 850-4544

Reviews

(122 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Car House from DealerRater.

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Buyer beware

Safe your time and money do not recommend the car house to any one .They do not inspect there vehicles for safety or prober performance. Bought vehicle in Oct 2009 with no catalytic converter underneath vehicle only found out because check engine light came on for a problem with the underneath catalytic converter when I looked the exhaust pipe was there but not catalytic converter someone welded piece of pipe where the catalytic converter was. When I called Orlando the manager was not willing to do the right thing and replace the part it should of had on it .Today A catalytic converter who knows what other parts are missing on there lot .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
7 people out of 7 found this review helpful. Did you?
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absurd title transfer fee

This place charges you an absurd amount of money to hand over the title, operating as a business is one thing being snakes is another!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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Don't even bother

Don't go here. I went to test drive a car there and I thought we were going to have to get out and push. The vehicle started to shake then the dash board lit up like a Christmas tree in Rockefeller center.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
6 people out of 6 found this review helpful. Did you?
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do not even consider buying a car from this place

my god i bought a car from these people , and when it had a problem, before i even got home,left me on the side of the highway, stuck they want me to figure it out and said call them, when i figure out the problem this place is the WORST, what a ripoff

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
7 people out of 7 found this review helpful. Did you?
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Lemon sales

I purchased a vehicle from this dealership about 60 days ago. It already needs a transmission. I told the dealership it kept starting in low, which was abnormal. They claimed it was fine.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
5 people out of 5 found this review helpful. Did you?
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NEVER, NEVER, NEVER AGAIN

this place strink the vehicle i bought didn't even get me home broke down, and left me on the side of the highway never buy a car, truck, or suv from thisplace

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
4 people out of 4 found this review helpful. Did you?
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NO TITLE. LIES LIES AND LIES GALORE

Do not come here. I bought a BMW from these guys and had to wait over 65 days to get my title. My temp tag expired and they would not renew it, instead made up excuse after excuse why they don't have my title. Horrible customer service and business transaction.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
6 people out of 6 found this review helpful. Did you?
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So Helpful!!

The overall process of buying my car was 90% stress-free. Alex, my salesman, was great. He was patient and accommodating. He made the remaining 10% portion of this process doable. All of the outstanding issues were resolved timely and professionally. Thank you Alex!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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DON'T BUY NOTHING FROM THE CAR HOUSE IN KINNELON N

I don't know how this place is in business I bought a nissan xterra from this place about a month ago brought it back twice they did nothing they where supposed to fix the windshield the brakes and the the service engine soon light and the leaf spring well they fixed nothing so I had to bring it to my mechanic he actually told me the car is dangerous to drive so this place sold me the car fraudulently I have called constantly and leave messages for Omar the so called manager to call me never does at this point I'm the process of getting a lawyer and I have contacted the division of consumer affairs. If you read this take it seriously this people just want to make sale they don't care how they do it they don't care about the safety of the car they sale you

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
4 people out of 4 found this review helpful. Did you?
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SELLING CARS WITHOUT TITLES

I've been waiting for a title for over a month. They avoid my calls, I showed up and they said they had my title but couldn't give it to me until next week. my temp plate expired and I can't even drive my new car. Also I'm subject to DMV fees for late registration. Car was in rough shape. Asked about price and they slapped on $900 in dealer fees. Refused to fix any mechanical damages to the car, like broken window motor, bad brakes, clunking noise.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
8 people out of 8 found this review helpful. Did you?
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