Reviews
Great Internet guy
I worked with Daniel Williams two years ago getting my daughter her first car. He was amazing with us. He even called on her cars year birthday and told her Happy Birthday. I then bought my car from him in October and absolutely reccomend this young man. We don't have the greatest credit and they made it work for us twice! Everyone there is Amazing but he went above and beyond to make us happy and still calls to check on us. Thank you Daniel!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience!
Patterson Kia of Arlington's service is top notch! You won't be treated better anywhere in DFW! The car buying process is usually not a favorite, but our last car purchase here was unlike any other! Every single guy on staff including the managers & owner are more than helpful and in a very "unpushy" way. They are all extremely informative, very educated on their products and actually made our car purchase very fun! I kind of missed them after our deal was done! Never said that before! I'm happy to compliment this company and think anyone else would agree once they go there! Our family highly recommends Patterson Kia of Arlington! And they grill burgers on Saturdays! (Just a fun side note!)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Highly recommended
Chris Vinson was my salesman and he was awesome. He worked with me to find something that was very reliable and what I could afford. He wasn't pushy and didn't try to get me to get something I really didn't want. I love my car and can't wait to to back and get another Kia, because I'm passing my first one down to my daughter. I highly recommend Patterson Kia of Arlington. Go browse their lot if you are looking for a new or new to you car and ask for Chris, you won't be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
it was great and my salesman michael insall was very helpful
Everyone was very polite and helpful in making sure i didn't leave unless i was HAPPY and satisfied with my new car which i love very much thanks especially to micael insall hopefully i spelled his name right but THANK YOU VERY MUCH
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
pain-free purchase
Bracing myself for several days of high-stress car shopping for my mother, I was more than pleasantly surprised by the energetic yet patient sales personnel at Patterson Kia. Ryan and Clinton combined their efforts to ensure we had minimum wait time at a very busy facility. This place runs like a well oiled machine. Every phase of the buying process went smoothly, and best of all, I genuinely believe we got an exceptional price for a lot of quality vehicle. I was astonished that we didn't have to stress out negotiating to reach a number I already had in mind, via tools available on the internet. Clinton treated my mother with utmost respect and patience in going over every detail of the car she purchased. It was a pleasure to watch a young person interact with a such sensitivity to someone a couple or three generations older. But if it's energy you want, they have that, too. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service Dept
Very very long time on hold just trying to get through to a human being at the Service Dept. They seem way too rushed and perhaps understaffed? The few times I've taken my Kia there for any type of service I have to deal with confusion and time delays. Sad thing for me - this is the closest Kia dealership to me and I have found that the other Kia dealerships seem to have the same issues - long waits and quite a bit of confusion at the Service Dept.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Sedona rocks!
Chris Vinson was an excellent salesman. A wonderful experience. This is our second Kia. We love the way the dealership concentrates on telling you about the car and trying to make a difference in the buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to leave us a review! We are so happy to hear you enjoyed working with Chris. Our team tries their best to make sure they are not pushy but rather, informative. Thanks for coming in!
Extremely frustrating!!!
Went into the Dealership today to purchase a 2015 Kia Soul+ armed with copies of internet pricing and a cash down payment of 20%. The internet price stated 15289.00 for a 2015 Kia Soul +. After waiting for about an hour the salesperson that I was directed to (Internet staff busy with other client), I was told the price of this vehicle was 20,000. This is absolute xxxxxxxxx (pardon my french) and I told them as much. This is absolutely FALSE ADVERTISING at its best. Isn't there a law against this? I worked retail for 15+ years and I know for a fact, if something is advertised for a certain price...that price has to be given. I will be following up on this. We currently have 2 Kia Souls and wish to purchase 2 more for our company. Not from Patterson Kia of Arlington.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank You for this review! We value your business and appreciate you taking the time to leave an honest review! We have made a note of this situation, and plan to be better in the future.
Horrible customer service
I bought a car from this dealership. Little did I know they sold me a car with my cluster broken. It's something u wouldn't know is till u have to fill up ur gas. I went back to them not even 2 weeks later to tell them about thto problem and they refuse to help. They refuse to pay for it because they claim they gave it to me not broken. That's not something I can break. They won't help you with anything once u pay them. All thEy care about is the money. And the manager Edwin Perez is the worst manger anyone can have and a customer to speak with. He will laugh at your face with Pitty also the general manger of course has the manager back with no regrets. DO NOT BUY FROM THEM THEY SEEM NICE BUT AS SOON AS SOMETHING GOES WRONG WITH UR CAR OR THEY WONT TELL U SOMETHING IS WRONG WHEN YOU PURCHASE THE CAR THEY WILL REFUSE TO HELP. This dealership needs to shut down. JUST A HORRIBLE PLACE in general. Do not trust to work with them AT ALL.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear about your negative experience with us. We value your business and appreciate this review. If you are still having issues please contact our customer service center.
Excellent sales team
This is an excellent dealership to go to. I have far from perfect credit and they were still able to get me into a brand new Kia Sorento, for LESS than what other dealerships could get me into for a used one. The sales team are very friendly and knowledgable about their products. Even the General Manager came out and personally shook my hand and greeted me. They offered me a fair trade in price for old vehicle. I have no complaints about this Dealership. I have been to plenty other places and been jacked around over and over again, you do not get that at all at Patterson Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review! We're happy that our sales team was able to accommodate your needs and find the perfect car for you at the same time. We hope you enjoy your new Sorento!