McCarthy Subaru of Lawrence

OMG AMAZING! FAST SERVICE OVER THE TOP! GOT ME IN AND OUT FOR AN OIL CHANGE! CAR WAS WASHED AND SERVICE WENT OVER QUESTIONS I HAD!

Went above beyond for me and my spouse. Found us the right vehicle at a fair price and gave me more for my trade than other dealers in the area. I would recommend this dealership to anyone in the market for new or pre-owned vehicles!

My son (in college at KU) took his Subaru in for an oil change. There was absolutely NOTHING WRONG with his car. They up-sold him on things that he "needed" done - the car only has 30,000 miles on it and we bought it there just a few months ago.... and walked out with a bill of nearly $700. He agreed to the 'repairs / maintenance' but only after feeling pressured to do so. I am very disappointed that they would use these tactics on kids in a college town away from their homes. It was a costly life lesson for my son.

Follow-up to post of Dec 5. McCarthy replied to that post that they could find no record of my claim. Shocking! Emailed proof of insurance estimate/claim to McCarthy. NOT hopeful of a positive response, as their story keeps changing, now say they found my records but insurance did not cover headlight (it did). Meanwhile they told insurance that the headlight they put in did not work..except they did not put in a headlight - they showed me a headlight in August & said it was wrong one, would have to re-order. Their story changes daily. This has been going on since early June, 2019

This was a great place to shop for a car. I did end up purchasing elsewhere just to get the exact right model I wanted but would go to this dealership in a heartbeat. They are so knowledgeable about cars!

I made an appointment for a service and was told to drop my car off between 8:00 to 8:30 am. I also requested a loaner. I went there at 8:15 am to drop my car all the way from Olathe but no one was there to assist me. I had to walk around to find someone at the service department and found out that I did not have an appointment or no loaner was available. I rescheduled and went home. I called few days before the new appointment date to confirm to make sure I had an appointment but found out that they dd not AGAIN. Do not waist your time to shop or getting any service there.. Not organized or no communications at all.

If rating lower than a turd was available they would get it. A joke of a place and rude managers to boot. I think my fish tank has more energy than that place and overall has a better ambiance, (and it has fish turds in my bowl) Don't waste your time.

I purchased my 2016 Forrester new over 2 years ago. From the get go I've always relied on the Briggs service department for general maintenance and all the "unexpecteds", of which I seem to be the recipient of on a frequent basis. I happen to be a nail and screw magnet on the dirt road we live on, and the crew can probably spot my car 3 blocks from the dealership, with "here she comes again" and place their bets on what's in her tire today! Well today, was an unexpected minor crash, as I was rear ended and left with part of my bumper apart from the rest of the vehicle and a part of it in contact with my rear tire. I didn't even call ahead, but instead drove straight to Briggs and pulled into the service department bay. I no sooner got out of the car and my fellas, Brian and Chad, appeared. They took over with securing the bumper and removing the piece in contact my rear tire. This resembled arriving to an emergency room with a broken bone, as I was received without any hesitation and the assurance they could fix me up and put me safely back on the road without worry. These guys are top notch and trustworthy, and are a huge part of my satisfaction with purchasing this vehicle at Briggs. Brian and Chad are the reason I don't even consider going anywhere else.

I bought a new car that needed repairs as soon as I started driving it. The service was inadequate and the car had to be returned 6 times before the problem was fixed. Incompetent and rude.

Over the past 4 years, we have been fortunate to have John Warren as our salesman for our two Subaru purchases. We found him to be knowledgeable, friendly, and patient.