Harper Volkswagen

Words cannot express how wonderful my experience was at Harper VW. I came to trade my used car for a new Beetle and drove off in my dream car. The gentlemen who handled my sale treated me with the utmost courtesy. In the past I have felt "talked down to" as a woman buying a car. The staff at Harper VW made me feel as if I was the only person trading a car that day, when, in fact, the place was quite busy. I was never rushed or pushed into any decision. Good customer service is what decides whether I return to a business or not. Harper VW did an excellent job proving to me that the customer is number one on their priority list. I highly recommend the Harper family of dealerships, especially the Volkswagen dealership for great service, quality, and an all around fabulous experience!

The salesman that we dealt with was nice but I didn't appreciate the fact that I could hear snide remarks about me and my deal. I don't appreciate hearing things like "what does she expect". The manager never left his office or his chair for that fact. Because of him and the comments I heard is the reason I will NEVER go to another VW dealership again. Also he wasn't willing to negotiate on the price of a USED vehicle. I have never been treated like this at a dealership before. We left there and went to another car lot and got great customer service along with a NEW, more expensive car at the price we wanted. UPDATE: I did talk with the owner and he apologized about what had happened. He assured me that this type of customer service is not tolerated and that he would be having a conversation to try and resolve this problem.

Great service department! Mike is a great service advisor, very friendly and thorough. We take both our VW Tiguan and VW GTI to Harper for all service needs. I have to say that this is one of the best dealership service departments around. I would highly recommend using Harper to keep your VW running great!

The employers are very friendly and really listen to my concerns. I was hearing road noise from my window and service drove a new car out to listen and compare. A few months later, VW did a recall to address the issue and gave me a gift card for the inconvenience. That's a dealership that cares about their customers. My wife really likes this car and it is very easy to drive, a lot of zip and good gas mileage.

I made my inquiry on-line and in no time Steve Holmes emailed me back. I needed to purchase a car quickly but I still wanted to shop around. He was very patient and helpful while I was weighing my options. Once I made a decision he set things in motion right away and I drove off in my new car at the end of the day. Great service, great experience. Thank you!

I was looking for a few very specific features on my new car. Mark Hammock was very helpful in finding exactly what I was looking for. He was clear and direct with pricing, agreeing on a price did not take very long. He was knowledgeable about the car and gave us a very good "walk through" to familiarize us with all the car's features. Bill Blair was helpful and quick with the necessary paperwork. Buying a car here was a very good experience.

I purchased a brand new VW Beetle from Harper back in 2010, and it is the only place I have gotten it serviced. It is the only place I would ever take it for service! This dealership does quality work, sells quality autos, the staff is friendly, and the environment is very pleasant! I would recommend Harper Volkswagen to anyone in the Knoxville, Tennessee, area who is looking to buy or service a vehicle.

I have been visiting Harper Volkswagen for years. Most of those years, I was window shopping. I met Bill Blair as a sales representative. Every time I came in to the dealership, bill treated me like a VIP customer even though he had to have known I was probably just looking. Last year circumstances changed and I had the opportunity to buy a new GTI and a one year old Jett. Bill provided great service and a great price, just like I knew he would! Since purchasing these vehicles, I had the opportunity to use the service department as well. Steve, Jeff and Matt have continued the outstanding service I've come to expect from HarperbVW! They have been very accommodating of my unusual scheduling needs, frequent international travel with long absences from Knoxville, with aplomb, always ensuring alternate transportation. I've even used their vehicles to go to Super Bowl Weekend in Indianapolis! I think I know Harper VW from top to bottom and highly recommend them without reservation! I'm thinking of buying another VW from them soon.

We have owned 3 Jetta TDI's all purchased at Harper VW in Knoxville. The cars have been great (except for the '01 - transmission kaput at 118,00) and the service at Harper has been excellent. The warranty mileage keeps heading south with each year, '01, '04 and 2010 as the Big 3 are going the other way. We will see how it goes... Keith Rivard

The entire experience with Harper VW was seamless. I did my research online, came into the dealership for a test drive and chose a CC. I wanted a six-speed, which they found at another dealership and had it shipped to Knoxville. When it was time to take delivery, all of the paperwork was ready to go and I was out of the door in my new car in about an hour. All in all, the best car buying experience I've had in 20 years.