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Harper Volkswagen

(1,045 reviews)
2025 state dealer award
View 13 awards
2025 state dealer award 2024 state dealer award 2021 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,045 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Volkswagen from DealerRater.

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…spent some time at Harper VW today; getting the oil

…spent some time at Harper VW today; getting the oil changed, the tires rotated, and brakes checked.. Austin was my service tech and he is just the best! As I said last week when I was there with my husband’s Tiguon-Austin is a SUPER edition to the Harper family!! He kept me informed and kept checking on me! I always feel comfortable at Harper-just walk in like I live there! The comfort level and extended family feel are some of the many reasons why I’ve stayed with Harper over 24 years!! Y’all could teach these other dealerships a thing or two on how to treat their customers!!😉 Thanx for all you all do!! Much appreciated!!🥰

…spent some time at Harper VW today; getting the oil

…spent some time at Harper VW today; getting the oil changed, the tires rotated, and brakes checked.. Austin was my service tech and he is just the best! As I said last week when I was there with my husband’s Tiguon-Austin is a SUPER edition to the Harper family!! He kept me informed and kept checking on me! I always feel comfortable at Harper-just walk in like I live there! The comfort level and extended family feel are some of the many reasons why I’ve stayed with Harper over 24 years!! Y’all could teach these other dealerships a thing or two on how to treat their customers!!😉 Thanx for all you all do!! Much appreciated!!🥰

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're delighted to hear that Austin and our team made your visit smooth and comfortable. We truly value your loyalty and look forward to many more years together. Thank you for choosing Harper Volkswagen of Knoxville!

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After 32 years of driving Hondas I decided to switch to

After 32 years of driving Hondas I decided to switch to VW. Price and quality played a huge factors. The car I was looking for was a VW Taos SE. It exceeded my expectations during a test drive. I would like to give a huge shout out to Mr. Dustin White who helped me a lot during a process of trade-out my old car and buying a new VW. Also, I would like to express my gratitude to a business manager (Trever, my apology for not remembering last name) who was a very kind man. Again, thank you both for let me go through a process of buying a new car effortlessly. I am impressed, for both, service and product.

After 32 years of driving Hondas I decided to switch to

After 32 years of driving Hondas I decided to switch to VW. Price and quality played a huge factors. The car I was looking for was a VW Taos SE. It exceeded my expectations during a test drive. I would like to give a huge shout out to Mr. Dustin White who helped me a lot during a process of trade-out my old car and buying a new VW. Also, I would like to express my gratitude to a business manager (Trever, my apology for not remembering last name) who was a very kind man. Again, thank you both for let me go through a process of buying a new car effortlessly. I am impressed, for both, service and product.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear of your seamless experience with Dustin and Trever! Welcome to the VW family, and thank you for choosing Harper Volkswagen of Knoxville. Enjoy your new Volkswagen Taos SE!

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Steve Holmes was absolutely great to work with.

Steve Holmes was absolutely great to work with. Excellent communication through the whole car buying process.

Steve Holmes was absolutely great to work with.

Steve Holmes was absolutely great to work with. Excellent communication through the whole car buying process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gary, thank you for sharing your experience with Steve! We appreciate your business, and we hope to see you again at Harper Volkswagen of Knoxville.

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Thanks Joey for your great service experience.

Thanks Joey for your great service experience. We appreciate all the feedback and attention to detail.

Thanks Joey for your great service experience.

Thanks Joey for your great service experience. We appreciate all the feedback and attention to detail.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback with us, Bob! We're glad Joey took such good care of you. We’ll see you next time at Harper Volkswagen of Knoxville! Safe travels!

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I had a great experience.

I had a great experience. I worked with JT and Andy they were wonderful to work with. I met with them multiple times and each time they made sure I was happy with everything.

I had a great experience.

I had a great experience. I worked with JT and Andy they were wonderful to work with. I met with them multiple times and each time they made sure I was happy with everything.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Brandie! It's great to know you had a positive experience with JT and Andy. We hope to welcome you back to Harper Volkswagen of Knoxville in the future. Safe travels ahead!

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Harper VW has always provided great service.

Harper VW has always provided great service. Everyone that I’ve had contact with has been extremely helpful and friendly. Very important. I will always recommend Harper.

Harper VW has always provided great service.

Harper VW has always provided great service. Everyone that I’ve had contact with has been extremely helpful and friendly. Very important. I will always recommend Harper.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rhonda, thank you for your kind words about our team! We truly appreciate your recommendation and look forward to serving you in the future at Harper Volkswagen of Knoxville! Safe travels!

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Went in for my first oil change on my 2025 Atlas.

Went in for my first oil change on my 2025 Atlas. The gentlemen there were very friendly, courteous and prompt. I dropped off, and Phillip kept me updated by text throughout the day on progress. When I picked up, the gentleman got me on my way very quickly. The vehicle was cleaner than when I brought it in!

Went in for my first oil change on my 2025 Atlas.

Went in for my first oil change on my 2025 Atlas. The gentlemen there were very friendly, courteous and prompt. I dropped off, and Phillip kept me updated by text throughout the day on progress. When I picked up, the gentleman got me on my way very quickly. The vehicle was cleaner than when I brought it in!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Stacy, we’re happy to hear Phillip and the rest of the team took such good care of your Atlas! Thank you for choosing Harper Volkswagen of Knoxville and thanks for sharing your experience with us. Safe travels!

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Took my 2023 Taos in for an oil change.

Took my 2023 Taos in for an oil change. Service was quick and friendly. Waiting rooms at the dealership are comfortable and coffee is always available.

Took my 2023 Taos in for an oil change.

Took my 2023 Taos in for an oil change. Service was quick and friendly. Waiting rooms at the dealership are comfortable and coffee is always available.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Harper Volkswagen of Knoxville and for sharing your feedback on our prompt and welcoming service team. See you next time!

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The dealership it self was good, but the people that

The dealership it self was good, but the people that works there they didn’t really seem like they care abut the customers they only cared about making a sale and that’s it.

The dealership it self was good, but the people that

The dealership it self was good, but the people that works there they didn’t really seem like they care abut the customers they only cared about making a sale and that’s it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, and thank you for choosing Harper Volkswagen of Knoxville. We're sorry to hear this was your impression of our team - if you have any further concerns, please reach out so we can assist you!

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Service advisor and other staff were courteous and

Service advisor and other staff were courteous and professional. They worked me in ahead of schedule, kept me updated throughout the process and took care of my service need promptly.

Service advisor and other staff were courteous and

Service advisor and other staff were courteous and professional. They worked me in ahead of schedule, kept me updated throughout the process and took care of my service need promptly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Brandon, thank you so much for sharing your positive feedback about our team! We appreciate your business and hope to see you again at Harper Volkswagen of Knoxville. Safe travels!

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