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Harper Volkswagen

(1,064 reviews)
2026 state dealer award
View 14 awards
2026 state dealer award 2025 state dealer award 2024 state dealer award 2021 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,064 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Harper Volkswagen from DealerRater.

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Service is always great at Harper’s . Austin was very nice and knowledgeable. Vicki large

Service is always great at Harper’s . Austin was very nice and knowledgeable. Vicki large

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It makes us so happy to see positive reviews. Thank you from all of us at Harper Volkswagen of Knoxville!

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We just stopped by here to look at the new Atlas and maybe the Tiguan. Salesman Seth White went out of his way to accommodate us. Wasn’t pushy at all. We ended up purchasing a new Tiguan. Loving it so far. One of the easier purchasing experiences we have ever had.

We just stopped by here to look at the new Atlas and maybe the Tiguan. Salesman Seth White went out of his way to accommodate us. Wasn’t pushy at all. We ended up purchasing a new Tiguan. Loving it so far. One of the easier purchasing experiences we have ever had.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Mike and Linda, congratulations on your new Tiguan! We’re glad Seth made your experience easy and comfortable. Enjoy the ride from all of us at Harper Volkswagen of Knoxville!

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Most of the car buying experience was as usual. However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and because of that, my car was only worth 13,000.00. I said no but they said they would have a hard time selling it because of the car fax. I understood and agreed. Then, 24 hours later, they have my trade advertised for 21,000.00. Watch out for this dealership. They will deceive and take advantage of you. Don’t fall for their tactics. Check everything first and DO NOT take them at their word

Most of the car buying experience was as usual. However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and because of that, my car was only worth 13,000.00. I said no but they said they would have a hard time selling it because of the car fax. I understood and agreed. Then, 24 hours later, they have my trade advertised for 21,000.00. Watch out for this dealership. They will deceive and take advantage of you. Don’t fall for their tactics. Check everything first and DO NOT take them at their word

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Most of the car buying experience was as usual. However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and because of that, my car was only worth 13,000.00. I said no but they said they would have a hard time selling it because of the car fax. I understood and agreed. Then, 24 hours later, they have my trade advertised for 21,000.00. Watch out for this dealership. They will deceive and take advantage of you. Don’t fall for their tactics. Check everything first and DO NOT take them at their word

Most of the car buying experience was as usual. However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and because of that, my car was only worth 13,000.00. I said no but they said they would have a hard time selling it because of the car fax. I understood and agreed. Then, 24 hours later, they have my trade advertised for 21,000.00. Watch out for this dealership. They will deceive and take advantage of you. Don’t fall for their tactics. Check everything first and DO NOT take them at their word

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I thought this dealership would be as honest about everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I understood their position with reselling it. 24 hours after I traded it in, they were selling it for 7,000.00 more than they gave me. They seem to work with the expectation that they’ll steal all they can, even up to lying. It’s a shame this car dealership hasn’t figured out how to do business without deception. Our salesman didn’t even stay until we signed paperwork. We had to transfer all our belongings, pair our own phone, and read about our cars capabilities after we got home.

I thought this dealership would be as honest about everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I understood their position with reselling it. 24 hours after I traded it in, they were selling it for 7,000.00 more than they gave me. They seem to work with the expectation that they’ll steal all they can, even up to lying. It’s a shame this car dealership hasn’t figured out how to do business without deception. Our salesman didn’t even stay until we signed paperwork. We had to transfer all our belongings, pair our own phone, and read about our cars capabilities after we got home.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I thought this dealership would be as honest about everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I understood their position with reselling it. 24 hours after I traded it in, they were selling it for 7,000.00 more than they gave me. They seem to work with the expectation that they’ll steal all they can, even up to lying. It’s a shame this car dealership hasn’t figured out how to do business without deception. Our salesman didn’t even stay until we signed paperwork. We had to transfer all our belongings, pair our own phone, and read about our cars capabilities after we got home.

I thought this dealership would be as honest about everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I understood their position with reselling it. 24 hours after I traded it in, they were selling it for 7,000.00 more than they gave me. They seem to work with the expectation that they’ll steal all they can, even up to lying. It’s a shame this car dealership hasn’t figured out how to do business without deception. Our salesman didn’t even stay until we signed paperwork. We had to transfer all our belongings, pair our own phone, and read about our cars capabilities after we got home.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Efficient service today! Happy with the work, the reporting and the wait time. Thanks Joey!

Efficient service today! Happy with the work, the reporting and the wait time. Thanks Joey!

Rating breakdown (out of 5):
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Buying process
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are thrilled to see your positive review! The Harper Volkswagen of Knoxville team looks forward to your next visit with us. Take care!

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They were very honest and professional. The service consultant kept me informed every step of the way.

They were very honest and professional. The service consultant kept me informed every step of the way.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Luiggi, your feedback means a lot to us! We are glad our team kept you informed throughout the experience. -The Harper Volkswagen of Knoxville Team

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What a wonderful experience. Coming from out of town Drea covered every aspect Thank You So Much Will Be Back

What a wonderful experience. Coming from out of town Drea covered every aspect Thank You So Much Will Be Back

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Harper Volkswagen of Knoxville and for sharing your experience with Drea! We look forward to your next visit. Safe travels!

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First ever visit. Friendly atmosphere. Felt confident leaving my car in their care. Good communicators.

First ever visit. Friendly atmosphere. Felt confident leaving my car in their care. Good communicators.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Janet, we are thrilled your first visit left such a positive impression! Thank you for choosing Harper Volkswagen of Knoxville and for sharing your feedback. See you next time! Safe travels!

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