Reviews
Service is always great at Harper’s . Austin was very nice and knowledgeable. Vicki large
Service is always great at Harper’s . Austin was very nice and knowledgeable. Vicki large
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It makes us so happy to see positive reviews. Thank you from all of us at Harper Volkswagen of Knoxville!
We just stopped by here to look at the new Atlas and maybe the Tiguan. Salesman Seth White went out of his way to accommodate us. Wasn’t pushy at all. We ended up purchasing a new Tiguan. Loving it so far. One of the easier purchasing experiences we have ever had.
We just stopped by here to look at the new Atlas and maybe the Tiguan. Salesman Seth White went out of his way to accommodate us. Wasn’t pushy at all. We ended up purchasing a new Tiguan. Loving it so far. One of the easier purchasing experiences we have ever had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Mike and Linda, congratulations on your new Tiguan! We’re glad Seth made your experience easy and comfortable. Enjoy the ride from all of us at Harper Volkswagen of Knoxville!
Most of the car buying experience was as usual. However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and because of that, my car was only worth 13,000.00. I said no but they said they would have a hard time selling it because of the car fax. I understood and agreed. Then, 24 hours later, they have my trade advertised for 21,000.00. Watch out for this dealership. They will deceive and take advantage of you. Don’t fall for their tactics. Check everything first and DO NOT take them at their word
Most of the car buying experience was as usual. However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and because of that, my car was only worth 13,000.00. I said no but they said they would have a hard time selling it because of the car fax. I understood and agreed. Then, 24 hours later, they have my trade advertised for 21,000.00. Watch out for this dealership. They will deceive and take advantage of you. Don’t fall for their tactics. Check everything first and DO NOT take them at their word
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
Most of the car buying experience was as usual. However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and because of that, my car was only worth 13,000.00. I said no but they said they would have a hard time selling it because of the car fax. I understood and agreed. Then, 24 hours later, they have my trade advertised for 21,000.00. Watch out for this dealership. They will deceive and take advantage of you. Don’t fall for their tactics. Check everything first and DO NOT take them at their word
Most of the car buying experience was as usual. However, this time, we were working with a salesperson and used car manager on my trade in. They told me car fax reported bogus information and because of that, my car was only worth 13,000.00. I said no but they said they would have a hard time selling it because of the car fax. I understood and agreed. Then, 24 hours later, they have my trade advertised for 21,000.00. Watch out for this dealership. They will deceive and take advantage of you. Don’t fall for their tactics. Check everything first and DO NOT take them at their word
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- Buying process
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- Quality of repair
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
I thought this dealership would be as honest about everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I understood their position with reselling it. 24 hours after I traded it in, they were selling it for 7,000.00 more than they gave me. They seem to work with the expectation that they’ll steal all they can, even up to lying. It’s a shame this car dealership hasn’t figured out how to do business without deception. Our salesman didn’t even stay until we signed paperwork. We had to transfer all our belongings, pair our own phone, and read about our cars capabilities after we got home.
I thought this dealership would be as honest about everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I understood their position with reselling it. 24 hours after I traded it in, they were selling it for 7,000.00 more than they gave me. They seem to work with the expectation that they’ll steal all they can, even up to lying. It’s a shame this car dealership hasn’t figured out how to do business without deception. Our salesman didn’t even stay until we signed paperwork. We had to transfer all our belongings, pair our own phone, and read about our cars capabilities after we got home.
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- Quality of repair
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
I thought this dealership would be as honest about everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I understood their position with reselling it. 24 hours after I traded it in, they were selling it for 7,000.00 more than they gave me. They seem to work with the expectation that they’ll steal all they can, even up to lying. It’s a shame this car dealership hasn’t figured out how to do business without deception. Our salesman didn’t even stay until we signed paperwork. We had to transfer all our belongings, pair our own phone, and read about our cars capabilities after we got home.
I thought this dealership would be as honest about everything as we were. They showed bogus car fax and justified giving me 7,000.00 less than it was worth. I told them it wasn’t accurate but I understood their position with reselling it. 24 hours after I traded it in, they were selling it for 7,000.00 more than they gave me. They seem to work with the expectation that they’ll steal all they can, even up to lying. It’s a shame this car dealership hasn’t figured out how to do business without deception. Our salesman didn’t even stay until we signed paperwork. We had to transfer all our belongings, pair our own phone, and read about our cars capabilities after we got home.
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- Buying process
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- Quality of repair
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a new car
Efficient service today! Happy with the work, the reporting and the wait time. Thanks Joey!
Efficient service today! Happy with the work, the reporting and the wait time. Thanks Joey!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to see your positive review! The Harper Volkswagen of Knoxville team looks forward to your next visit with us. Take care!
They were very honest and professional. The service consultant kept me informed every step of the way.
They were very honest and professional. The service consultant kept me informed every step of the way.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Luiggi, your feedback means a lot to us! We are glad our team kept you informed throughout the experience. -The Harper Volkswagen of Knoxville Team
What a wonderful experience. Coming from out of town Drea covered every aspect Thank You So Much Will Be Back
What a wonderful experience. Coming from out of town Drea covered every aspect Thank You So Much Will Be Back
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Harper Volkswagen of Knoxville and for sharing your experience with Drea! We look forward to your next visit. Safe travels!
First ever visit. Friendly atmosphere. Felt confident leaving my car in their care. Good communicators.
First ever visit. Friendly atmosphere. Felt confident leaving my car in their care. Good communicators.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Janet, we are thrilled your first visit left such a positive impression! Thank you for choosing Harper Volkswagen of Knoxville and for sharing your feedback. See you next time! Safe travels!