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West Hills Mazda

(323 reviews)

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(323 reviews)

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Before I even get out of my car, Vincent was there to

Before I even get out of my car, Vincent was there to greet me. From the time I open the door to check in to the time, he walked me back out to my car to say have a good day. The experience was great.

Before I even get out of my car, Vincent was there to

Before I even get out of my car, Vincent was there to greet me. From the time I open the door to check in to the time, he walked me back out to my car to say have a good day. The experience was great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Todd, thank you for sharing your kind words about Vincent and our team! We hope to welcome you back to West Hills Mazda Service Center again in the future. Safe travels!

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As soon as my wife and I walked into the dealership,

As soon as my wife and I walked into the dealership, Brian was there with us from beginning to end. Our day started with Brian, pulling our selected Mazda into the showroom so we could walk around and inspect the vehicle out of the rain. Brian took his time going over some of the aspects of the vehicle. And after that we took a test drive. Again, Brian was right there explaining all the finer details and functionality of the car. When we return to the dealership, Brian and the Mazda team worked hard at getting the best price for us. At the end of the day, my wife and I were very happy not only with the final cost of the vehicle, but also with our experience with Brian and all the team at West Hills Mazda. And just before we drove off with our new car, Brian loaded up a brand new 65” Samsung Smart TV in the back. Our gift for purchasing a new vehicle that day. What a great experience.

As soon as my wife and I walked into the dealership,

As soon as my wife and I walked into the dealership, Brian was there with us from beginning to end. Our day started with Brian, pulling our selected Mazda into the showroom so we could walk around and inspect the vehicle out of the rain. Brian took his time going over some of the aspects of the vehicle. And after that we took a test drive. Again, Brian was right there explaining all the finer details and functionality of the car. When we return to the dealership, Brian and the Mazda team worked hard at getting the best price for us. At the end of the day, my wife and I were very happy not only with the final cost of the vehicle, but also with our experience with Brian and all the team at West Hills Mazda. And just before we drove off with our new car, Brian loaded up a brand new 65” Samsung Smart TV in the back. Our gift for purchasing a new vehicle that day. What a great experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

James, thank you for sharing your amazing experience with Brian and the team! We're thrilled to hear you and your wife felt supported and informed throughout the entire process. We hope you’re enjoying your new Mazda (and the TV too)! - The Team at West Hills Mazda

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Cost me $2,000 less in auto repair than expected for

Cost me $2,000 less in auto repair than expected for major damage to my front right headlight system…

Cost me $2,000 less in auto repair than expected for

Cost me $2,000 less in auto repair than expected for major damage to my front right headlight system…

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Guy, we're thrilled to hear that we could help you save a significant amount on your auto repair. Thank you for choosing West Hills Mazda and for sharing your experience!

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Easy on line scheduling, good communication, thorough

Easy on line scheduling, good communication, thorough inspection, helpful information, price reasonable, timely work, free coffee drink and popcorn.

Easy on line scheduling, good communication, thorough

Easy on line scheduling, good communication, thorough inspection, helpful information, price reasonable, timely work, free coffee drink and popcorn.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mike! Thank you for sharing your fantastic feedback! We are thrilled that our team made your service experience a seamless one. See you next time here at West Hills Mazda!

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Excellent crew and shop, gave all the various ways I

Excellent crew and shop, gave all the various ways I could pay and well explained

Excellent crew and shop, gave all the various ways I

Excellent crew and shop, gave all the various ways I could pay and well explained

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so happy that our West Hills Mazda team delivered an excellent experience. Thank you for your kind words!

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Bryan was absolutely the best sales rep.

Bryan was absolutely the best sales rep. Thanks Bryan I'd but from you again and will refer him to anyone.

Bryan was absolutely the best sales rep.

Bryan was absolutely the best sales rep. Thanks Bryan I'd but from you again and will refer him to anyone.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We'll be sure to thank Bryan on your behalf for going above and beyond to assist you! Thank you for your business and recommendation, from all of us at West Hills Mazda. We wish you safe travels ahead.

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The associates (everyone) at West Hills were kind,

The associates (everyone) at West Hills were kind, considerate, helpful; * most of all knowledgeable of their product and what they could do to make the vehicle purchase successful to meet their requirements and give the greatest purchase value to the customer, me. The level of personal consideration given in the purchase process was exceptional. Kindly helping overcome several items that I had overlooked in the process. These professionals not only sell you a product, they gave us the very best customer experience we have had in a very long time. Thanks to them we had a genuinely great experience. d & M

The associates (everyone) at West Hills were kind,

The associates (everyone) at West Hills were kind, considerate, helpful; * most of all knowledgeable of their product and what they could do to make the vehicle purchase successful to meet their requirements and give the greatest purchase value to the customer, me. The level of personal consideration given in the purchase process was exceptional. Kindly helping overcome several items that I had overlooked in the process. These professionals not only sell you a product, they gave us the very best customer experience we have had in a very long time. Thanks to them we had a genuinely great experience. d & M

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Don, we are so grateful for your business and your fantastic review! We truly appreciate your kind words and will pass along your praise to the whole team. Safe travels in your new ride, from all of us at West Hills Mazda!

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Fast And honest Vince was fast , nice and friendly .

Fast And honest Vince was fast , nice and friendly . Keep the best service up! Go hawks

Fast And honest Vince was fast , nice and friendly .

Fast And honest Vince was fast , nice and friendly . Keep the best service up! Go hawks

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Nisaya, thanks so much for taking the time to leave West Hills Mazda a great review! We love to hear you were in awesome hands with Vince.

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Great customer service, especially the sales manager.

Great customer service, especially the sales manager. He offered a deal we just couldn’t pass up, really took care of us.

Great customer service, especially the sales manager.

Great customer service, especially the sales manager. He offered a deal we just couldn’t pass up, really took care of us.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad you got a deal you couldn't resist and felt well taken care of by our sales manager. Thanks for choosing West Hills Mazda!

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I recently purchased a new car from Mazda, and I couldn’t

I recently purchased a new car from Mazda, and I couldn’t be happier with the entire experience. From start to finish, the process was smooth, professional, and truly enjoyable. A special shout-out to Kevin, who went above and beyond to make sure we got exactly what we needed and more. He was knowledgeable, patient, and incredibly helpful throughout the whole process. Kevin took the time to understand our needs and made us feel confident and supported with every step. Thanks to Kevin and the Mazda team, we left feeling very satisfied and excited about our new car. I highly recommend Mazda to anyone looking for great service and a team that genuinely cares about their customers.

I recently purchased a new car from Mazda, and I couldn’t

I recently purchased a new car from Mazda, and I couldn’t be happier with the entire experience. From start to finish, the process was smooth, professional, and truly enjoyable. A special shout-out to Kevin, who went above and beyond to make sure we got exactly what we needed and more. He was knowledgeable, patient, and incredibly helpful throughout the whole process. Kevin took the time to understand our needs and made us feel confident and supported with every step. Thanks to Kevin and the Mazda team, we left feeling very satisfied and excited about our new car. I highly recommend Mazda to anyone looking for great service and a team that genuinely cares about their customers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kristle, thank you for sharing your experience with Kevin and our sales team. Congrats on your new car and welcome to the West Hills Mazda family!

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