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West Hills Mazda

(301 reviews)

Reviews

(301 reviews)

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Absolute incompetence.

Absolute incompetence. I had a 7:30am appointment due to a slow leak in a tire and ended up being there for 4 hours (wish that was an exaggeration). Service advisor tells me that they removed a screw and tried to patch it 3 times but weren't able to resolve the air leak so I would need to get a new tire which they did not have in stock. I had them put the spare tire on and drove to Les Swaab, dropped off my tire as a walk in and went to have breakfast. Returned to Les Swaab 90 minutes later and was told that I had one person ahead of me and then it would be my turn. I gave them my car keys and 45 minutes later my tire was plugged and patched and I was on my way. Needless to say Les Swaab will be the only place I trust my tires to and Mazda has lost my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Nicholas provided good customer service when I had my oil

Nicholas provided good customer service when I had my oil change. He was just by himself working that day, yet he took care of the customers expertly. He was very professional and answered all my questions patiently which is why I’m returning to Bremerton Mazda Service Center again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ron, we're delighted to hear that Nicholas provided you with excellent service at West Hills Mazda. Your satisfaction is our priority, and we look forward to welcoming you back for future visits!

Accurate report and details from the mechanic including

Accurate report and details from the mechanic including videos and recommendations. Nicholas was very informative and has great customer experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joer, we're delighted to hear that Nicholas provided you with such informative service at West Hills Mazda. Thanks for sharing your experience!

Well run, solid operation.

Well run, solid operation. Great service in all departments. Easy and pleasant to work with too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Reviews like this one make our day, Lewis! Thanks from the West Hills Mazda team.

If you are considering buying a new or used Mazda, or any

If you are considering buying a new or used Mazda, or any car at the dealership, go see Bryan. He took the time to find the right car I was looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steve, we're delighted to hear that Bryan helped you find the perfect car at West Hills Mazda. Thank you for choosing us and sharing your experience!

Excellent customer service and my vehicle was done as

Excellent customer service and my vehicle was done as stated by the service rep. Great work West Hills Mazda!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for the fantastic feedback! We're delighted to hear that our team at West Hills Mazda provided excellent customer service and met your expectations. We appreciate your support!

From service, appraisal, sales, and finance, each Team

From service, appraisal, sales, and finance, each Team member exhibited professionalism, friendliness, and understanding of my needs as a customer. Each member of the West Hills team has exhibited exceptional knowledge, skills, communication, and work above and beyond to meet my needs. I will continue to be a loyal customer. Thanks to Justin, Akaysha, Matt, and Magdy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're delighted to hear that our team at West Hills Mazda provided you with such a positive experience! It's wonderful knowing their professionalism and dedication made an impact. We look forward to continuing business with you in the future!

Everytime I've come here, whether it's busy or not, they

Everytime I've come here, whether it's busy or not, they value my time and explain everything about what they are doing with my vehicle. I'm glad I traded my old car in for a Mazda and I'll be a customer for years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We're delighted to hear that you feel valued and informed during your visits at West Hills Mazda. Thank you for choosing us and we look forward to serving you for many years ahead!

David was great.

David was great. Very professional and attentive. Would recommend getting serviced by him in the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Anony, thank you for recommending David and our team at West Hills Mazda! We're glad to hear he provided attentive service. We look forward to seeing you again in the future!

Very helpful.

Very helpful. Great selection and service. Thank you for all your help in finding my car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amber, this review means a lot to us! Thank you for choosing West Hills Mazda.