Reviews
Recent issue with my 2024 Tacoma.
Recent issue with my 2024 Tacoma. Called the service department and spoke with Chandler who had me bring it right over. He checked the service info internally and nothing came up. Recommended keeping overnight to scan. They scanned one system error popped up they checked all areas in regards to what the error was to confirm the truck was ok. He called let me know it was checked over and ready for pick up. He even washed it for me! Thanks Chandler keep up the good work!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tracy, we're glad to hear Chandler and the Toyota West team took great care of your Tacoma! We appreciate your feedback and look forward to assisting you in the future. Safe driving!
I was impressed by how quickly and professionally
I was impressed by how quickly and professionally Chandler took care of a problem with my Prius. He kept me informed, answered my questions, and even brought popcorn while I waited!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear Chandler provided such attentive service at Toyota West! Thanks for sharing your experience with us. Enjoy the popcorn and safe travels in your Prius!
Out standing customer service.
Out standing customer service. The attention was above and beyond my expectations, and I love that they have that hot freshly made popcorn 🍿
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you enjoyed the outstanding customer service and fresh popcorn at Toyota West! Thank you for sharing your experience with us.
I worked with Chris Wells to purchase my first vehicle.
I worked with Chris Wells to purchase my first vehicle. The dealer did not try to pull a fast one on us, and Chris worked with us to get the best vehicle within our budget! We will definitely be purchasing from him again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jacob, we're delighted to hear that Chris Wells made your first vehicle purchase a positive experience at Toyota West. Thank you for trusting us with this important decision and we look forward to assisting you again in the future!
I worked with Chris Wells to purchase my first vehicle.
I worked with Chris Wells to purchase my first vehicle. The dealer did not try to pull a fast one on us, and Chris worked with us to get the best vehicle within our budget! We will definitely be purchasing from him again!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear Chris Wells provided a great experience for your first vehicle purchase at Toyota West! Thank you for choosing us and we look forward to assisting you again in the future.
Sam was very helpful through the process.
Sam was very helpful through the process. Made things very easy and explained each step. Kept me posted when my vehicle was ready.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're delighted to hear that Sam made your experience smooth and informative at Toyota West. Thank you for sharing this feedback, and enjoy your new vehicle!
Excellent experience.
Excellent experience. Representative thorough review of my maintenance record. Discussed recommended services in detail. Auto was serviced in a timely manner. My car was also washed. I felt comfortable that my car is in top condition. Staff very polite and knowledgable. I understood and agreed with my service plan. I will continue to use Toyota West.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lucretia, we're delighted to hear about your excellent experience with our team at Toyota West! It's great to know you felt comfortable and well-informed throughout the process. We look forward to seeing you again for future services!
Less waiting every one is friendly also explain about the
Less waiting every one is friendly also explain about the service wash my care I love it
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Toyota West Team
Overall experience was great.
Overall experience was great. Work out a deal on the phone, came in, done, happy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reviewing Toyota West! It was so kind of you to share your experience, David. Safe travels!
Service after the sale?
Service after the sale? NONE OF THAT! Helpful salesman? NONE OF THAT! STAY AWAY FROM THIS DEALERSHIP!!!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Rob, I'm sorry to hear about your experience. We strive for excellent service and it's clear we fell short in this instance. Please reach out so we can address your concerns directly. Thank you, Aaron Crum - General Manager - 740-506-9947