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Toyota West Ohio

(1,935 reviews)
Visit Toyota West Ohio
Sales hours:
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Sales Service
Monday 9:00am–5:00pm 9:00am–5:00pm
Tuesday 9:00am–5:00pm 9:00am–5:00pm
Wednesday 9:00am–5:00pm 9:00am–5:00pm
Thursday 9:00am–5:00pm 9:00am–5:00pm
Friday 9:00am–5:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–5:00pm
Sunday Closed Closed
2016 state dealer award
View 11 awards
2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 834-6851 (888) 834-6851
Used (888) 834-6852 (888) 834-6852
Service (888) 835-3968 (888) 835-3968

Reviews

(1,935 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota West Ohio from DealerRater.

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Great experience as always at Toyota West!

Great experience as always at Toyota West! In & Out in an hour for routine inspection and yes, it was Free! Thanks CJ :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

James, we're delighted to hear that CJ and the Toyota West team provided you with a quick and efficient experience. Thanks for choosing us!

Great service, very helpful with the entire process.

Great service, very helpful with the entire process. Was not pushy and offered honest advice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

There is nothing better than a great review. Thanks for giving Toyota West your business!

Excelent advice and service, no pressure to get extra

Excelent advice and service, no pressure to get extra work done or undue services, thanks Toyota West my car is well maintained and in good shape. Lisa was very kind and knowledgeable, she explained all services needed and offered discounts available.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for sharing your experience! We're delighted to hear that Lisa provided excellent advice and service at Toyota West. It's great to know your car is well maintained, and we appreciate the positive feedback. Safe driving ahead!

They were courteous and helpful with my time there I’ll

They were courteous and helpful with my time there I’ll gladly bring my car back there again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your support of Toyota West!

Best option for used Toyotas in Columbus.

Best option for used Toyotas in Columbus. Appreciate the help from Cameron and the entire team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wes, we really appreciate your positive review of Cameron and Toyota West!

I really appreciate the ability to pre-schedule

I really appreciate the ability to pre-schedule appointment. The staff are knowledgeable and do their jobs professionally. Not high pressure either when it comes to pointing out other things that will need addressed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

James, we're delighted to hear that you appreciated the pre-scheduling feature and found our Toyota West team professional and knowledgeable. Thank you for sharing your experience with us!

Very helpful and patient people here at Toyota.

Very helpful and patient people here at Toyota. Bought my car within 3 days! Very happy with my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Andrea, thank you for leaving a review of Toyota West, and congrats on your new car! We are elated to read that you enjoyed your buying experience. Safe travels!

C J really went to bat for me and worked hard to get the

C J really went to bat for me and worked hard to get the part I needed and the service guys got my repair completed in just a couple of hours. CJ was very courteous and professional. Thanks so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Steve, we're delighted to hear that CJ and our service team at Toyota West provided you with such efficient and professional assistance. Thank you for sharing your experience!

Clean, friendly, knowledgeable, go above and beyond,

Clean, friendly, knowledgeable, go above and beyond, prides itself in cutting satisfaction, had great popcorn

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the fantastic feedback! We're delighted to hear that our team at Toyota West exceeded your expectations and even provided some great popcorn. We appreciate your support and look forward to seeing you again soon!

Great service.

Great service. Efficient and effective intake and workflow in the service bay. Nice waiting area. Good online communications. Definitively we’ll recommend to others!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic feedback! We're delighted to hear that our service and facilities at Toyota West met your expectations. We appreciate your recommendation and look forward to serving you again in the future!