Courage Kia

The service department is amazing! Justin and Daniel thank you!!!! Very happy and greatful for you both! Went above and beyond to help me. Also kept me informed from start to finish. Thank you both again! Will always come to have service with you.

The manner in which I was spoken to, pressured into purchasing day of visit, and honestly just rudely disrespected by the overbearing sales manager. I would NEVER recommend this KIA dealership to anyone looking for mutual respect or any sign of honest integrity. The manager was a complete vulture and he hovered over the sales staff like a xxxx. My sales associate also could not speak to the the misleading and quite deceitful numbers I was being given. When they say it's a great deal, and the numbers are going in reverse you know they are trying to pull a fast one on you.

Adriana Alonso and the team were very helpful and friendly. Made car buying very pleasant . I will probably buy from there again.

KP and Adriana were great and was able to meet my needs with my purchase of a 2017 Nissan Altima. Awesome customer service!

I brought my car there for a battery replacement and standard oil change. I was also having issues with my brakes and while there was told they needed to be replaced. My brakes had been replaced less than a year ago at this dealership, so the service rep gave me a $100 discount. When signing up for the appointment I clicked a link in an email sent to me with a coupon for 10% off. When I was contacted and told the car was ready for pickup I asked the service rep if the 10% discount had been applied. He confirmed it was and confirmed the discount of $100. I picked up my car, paid for the invoice using Sunbit (a third party lender they partner with) and left. When I got home and reviewed my receipt, I realized the 10% hadn’t been applied. I called in and was told by the service rep that $100 was the max they could do. I had the coupon on my phone and pointed out the discrepancy of it saying $150 and asked to speak to a supervisor. The supervisor I spoke with stated that he could apply a discount of $50 to my next oil change. This was unacceptable as the discount should have been the $100+ the 10% off. The supervisor stated that he needed some benefit out of the transaction. This was and continues to be a massive red flag for me. When I pointed out I did not care about him deriving benefit from the situation he tried to clean it up but I asked to speak to the person above him. He said he would have them reach out the next day. The next day, after several hours I spoke with the general manager and he said my next regular service (oil change/tire rotation) would be free. Again, not acceptable. The fact that I had a brake issue within 1 year of it being replaced indicates to me something was not done properly and the fact that there is now run-around for a resolution is a problem. As I did not feel I was being properly listened to over the phone and was being dismissed, I told them I would bring the car back and they could put the original parts back into the car. They could then cancel the whole transaction and I would take my business to a different Kia dealership. Over the phone they said that would not be done, but I already had my keys in hand. I went to the dealership and was spoken with by the general manager and service manager. I was able to speak more fully on what happened and able to hear their explanations; I was given a coupon for the regular services at my next visit. Unfortunately, the trust is gone. While going through the latest bill to see where the discount was I started to wonder if any of the other discounts sent out via email were applied. I found 2 bills, 1 specifically stated I had a coupon but nothing had been applied as a discount. I did bring this up and was told they don’t know what coupon that was and that they don’t have anything for it. They stated they were going to change/train the staff better on coupons but the fact that it’s happened more than 1 time to me tells me this probably a very widespread issue among their customers. They relied on the commentary of the emails stating the coupon must be presented at write-up but the fact that they have that in the email tells me they for sure are relying on customers not brining it up to make more money. Also, I would expect their service reps to know when coupons are being applied- especially if they are confirming they have been applied to bills. The next issue on why I cannot recommend them is they claim to have no recourse or means of correcting an incorrect Sunbit loan THEY processed. That does exceed my level of belief. If they make mistakes on bills and charge the client through a third party that they have in their organization, they have no means of correcting that issue? That is wildly irresponsible and ends up costing people money in interest.

Not trustworthy, deceitful, misleading and dishonest. End of 2024 they called to buy out my current lease on my Stinger. Worst car experience ever. Besides taking up my entire afternoon because they were understaffed at year-end, they gave me my Sorento with a nail in one of the tires, no floor mats and the car from the showroom was never cleaned. That wasn't all. After I manually signed my lease agreement, they never asked if I wanted a $599 protection plan (tire rotation & inspections) and here's the kicker. The finance rep sent a lease agreement to Kia Finance that had different dollar figures and a higher monthly payment that I signed and agreed to. Their response. I don't know how that happened and people make mistakes. I had Kia Finance send me what they received from the dealership and my signature and initials were forged. Instead of making it right and explaining to me what happened, they said we'll send you a check to cover the overage for the increase for 36 months. Don't make it right, just buy me out. Guess what. I have no check to this day. Buyer Beware. They are not honest.

**One-Star Review for Courage Kia, Lowell** I had an extremely disappointing experience at Courage Kia on December 18th. I visited the dealership to address an error message regarding my front left turn signal, even though all signals were functioning. Since I had just purchased the vehicle two weeks prior, I also requested a full inspection for peace of mind. Initially, the service team informed me that the headlight would need replacing, and they claimed it wouldn’t be covered under warranty due to a scratch on the right headlight, quoting me $3,000 for the repair. I pointed out that the issue was with the left turn signal, so why would the right headlight need fixing? After some back-and-forth, they abruptly changed their story, stating it would be covered under warranty and providing me with a date for the part’s arrival. However, the day after my visit, I noticed what appeared to be damage on the passenger side door, which looked consistent with a lift point. Concerned, I called the dealership immediately, and a manager told me to bring the car in at 7:45 AM on December 20th. This was quite an inconvenience as I live two hours away in Asheville. Upon my arrival, the service representative was initially helpful and acknowledged the damage. He mentioned that they would need to schedule a visit to the body shop and apologized for the inconvenience. As we began filling out the paperwork, a man from the back office interrupted and asked about the issue. I explained the situation and showed him the damage. What followed was shocking. He outright denied that the lift could have caused the damage and aggressively asserted that I had done it myself. He pointed to scratches on the undercarriage, claiming they were evidence of a wreck, completely ignoring my explanations and the condition of the opposite side, which showed no damage. His demeanor quickly escalated; he began berating me and yelling. For my safety, I started recording to document the interaction. As tension rose, I told him that he was being unreasonable. He then said I was banned from Kia and dismissed any concerns I had about my warranty claim, insisting it was “my problem now.” His face was inches from mine when he yelled at me to leave, which made me feel threatened. I walked to the parking lot to call Kia of America for assistance, and he continued to shout threats regarding trespassing. To my dismay, after this encounter, I received paperwork indicating that my warranty claim for the headlight was denied due to the same scratch they initially mentioned—on the right side—and the fact that I had considered seeking legal advice because of the treatment I received. The behavior exhibited by this head service manager reflects poorly on the entire Courage Kia dealership. I’ve never experienced such unprofessional behavior at any business, especially early in the morning when I was seeking assistance. I strongly advise potential customers to avoid Courage Kia if you value respectful and courteous service—it’s simply not worth the stress.

I had an extremely disappointing experience at Courage Kia on December 18th. I visited to address an error message about my front left turn signal, though all signals were functioning. Since I had purchased the vehicle just two weeks earlier, I also requested a full inspection for peace of mind. The service team informed me that the right headlight needed replacing, claiming it wouldn’t be covered under warranty due to a scratch, and quoted me $3,000. I pointed out that the issue was with the left turn signal, so why would the right headlight be involved? After some back-and-forth, they changed their story, saying the repair would be covered under warranty and provided a date for the part’s arrival. The following day, I noticed what appeared to be damage on the passenger rear side door, consistent with a lift point. I immediately called the dealership, and a manager asked me to bring the car in on December 20th at 7:45 AM, a two-hour drive from Asheville. Upon arrival, the service representative acknowledged the damage and said they would need to schedule a body shop visit, apologizing for the inconvenience. However, as we were filling out paperwork, a man from the back office interrupted and aggressively denied that the lift caused the damage, instead accusing me of doing it myself. He pointed to scratches on the undercarriage, claiming they were evidence of a wreck, completely ignoring the undamaged opposite side. His behavior quickly escalated, and he began yelling at me. For my safety, I started recording the interaction. As tensions rose, I told him he was being unreasonable. He then told me I was banned from Kia and dismissed my warranty concerns, claiming it was “my problem now.” His face was inches from mine as he yelled at me to leave, making me feel threatened. I walked to the parking lot to contact Kia of America, and he continued shouting threats regarding trespassing. After this encounter, I received paperwork stating my warranty claim for the headlight was denied due to the same scratch they initially mentioned on the right side, and because I had considered seeking legal advice due to their treatment. The behavior of this head service manager reflects poorly on Courage Kia.

They sold us a car without telling us they did not have the title. They sold us a car that was not clean but promised to get it to the standards of the 160 point checking system Kia promises. After selling us the car, they did not give us any selling paperwork. We went times to get it. They said the system was down and no word on the title yet. They finally said the car had been properly inspected and no issues were found. Well, we found several. Headlight cover severely scratched, paint chipped and a huge chunk of paint off of the hood, door handle on passenger side would not lock wby pushing the button on the handle. We were promised that these would be corrected.The 1st time we took it in, they kept it 10 days without giving us a loaner car and I had to call and find out they just hadn't gotten to it yet.No word on when it would be ready. When we did pick up the car and it appeared that it had been driven over 100 miles. Since I didn't take a picture of the odometer, I said nothing. The next time one of the 2 paint jobs were done. They advised that because a pinstripe was involved in the other, the awful toichuo would have to do. The 2nd time they had it for service it had 123 miles to empty. When we picked up the car 7 days later, it indicated less than 30, get gas on the panel. They will not fix the other items promised. They texted to say the handle had come in and to schedule an appointment. I called that day. Set an appointment for the next Wednesday and asked how long they'd have it so we could make car arrangements. I was told they'd get back to me that afternoon. The day before the scheduled appointment, I texted that we were canceling because we had not received a call about the time for the repair. They then said it would only take a few hours, but I had already made an appointment with another places to get it fixed and will.not be using or recommending anybody to use Courage Kia.

If you’re buying a car, GO HERE! The GM and finance manager - Danny and Cory are AMAZING. I have a rough credit history and was basically told in your dreams by Dutch Miller and JT’s but Danny had me in the car I wanted at my payment within a few hours.