Reviews
5 star customer service , friendly, nice and...
5 star customer service , friendly, nice and knowledgeable about what was needed. Spoke with me throughout the process. She made sure I got the Courtesy wash for motor vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Catherine, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager
I did arrived at the service center last Friday for oil...
I did arrived at the service center last Friday for oil and filter change also tire rotation with no appointment but guys there treated me me kindly as always and did the job for me at the appropriate time
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review. We are very happy to have provided you with a timely and satisfying experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager
The satellite location was great. Better than service...
The satellite location was great. Better than service at the dealer Better than this survey which keeps making me add words to get to 25
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager
Scheduling was easy. Service advisors friendly. Car...
Scheduling was easy. Service advisors friendly. Car ready ahead of Schedule. Will definitely continue to return. Seth even offered a free car wash and told us about a recall.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager
Fantastic service with the dealership. The only bad was...
Fantastic service with the dealership. The only bad was told about a truck was here that wasn’t. Walked out with a 21 instead of a 19. Just work on communication with each other and faster sold on the internet.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Tony here at Nissan of Richmond. Congratulations on your new vehicle! Paula Quick Owner Loyalty Manager
Great service per usual, I’ve been with Nissan a few...
Great service per usual, I’ve been with Nissan a few years now and they have always been superb with the customer service that provide! Thanks Nissan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager
I want the free oil change to stay. The price was waived...
I want the free oil change to stay. The price was waived by Seth. When I bought my car in 2016 I was told that oil change should be free for the life of the car, to change it now make no sense
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business. Please call me separately regarding the oil changes. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000
The service advisor very poor customer service skills and...
The service advisor very poor customer service skills and other nissian rep had to close my ticket out and he wasn't appreciative and but I'm thankful to her and for her.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to reach out to you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000
Salesman Matthew was a good guy. Shawn the sales manager...
Salesman Matthew was a good guy. Shawn the sales manager was difficult to work with. Felt like we were playing a game. Had to ask 3-times for appraisal on trade in
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000
We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000
Good experience with Mike and Shawn in sales with the...
Good experience with Mike and Shawn in sales with the purchase of my brand new 2021 nissan kicks. They gave me a great deal that I’m happy with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and the FIVE STAR review. We really appreciate your taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks again! Paula Quick Owner Loyalty Manager