Reviews
It was very clean. The people were very friendly . The...
It was very clean. The people were very friendly . The service was done in a timely manner. The waiting area was clean. Social distancing was in place
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager
Ander was WONDERFUL to work with, even though we were a...
Ander was WONDERFUL to work with, even though we were a bit cranky when we first arrived. His patience and grace was commendable. Thank you so much!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear, Ruthanne, that Ander provided you great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager
Great folks. Did not waste my time, got me in and out...
Great folks. Did not waste my time, got me in and out with a new vehicle quickly! Dealership was clean, the people were friendly and it was an all around good experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Richmond! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome. Team at Nissan of Richmond, everyone is so nice...
Awesome. Team at Nissan of Richmond, everyone is so nice and supportive! they treat you like family and my interactions with both Don at Deep Rock and the young lady I beloeve her name was Sharmaine at 11401 W Broad St were Top Notch Team.Players and are truly an asset to the Nissan of Richmond Team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review, Robert. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nissan of Richmond. Paula Quick Owner Loyalty Manager
Thanks for the prompt attention to my review, however, not sure why both individuals did not recieve 5 stars I pressed 5 stars for each it may have been a glitch since I was using my mobile phone at the time I completed that review. If possible please make a note to correct that. Thanks, Robert H Fox Consultant
Thank you, We'll try to fix it and appreciate your bringing it to our attention. Paula Quick Owner Loyalty Manager
Bryant and Shawn did a awesome job with helping me...
Bryant and Shawn did a awesome job with helping me purchase the perfect SUV for my family. I will definitely recommend Nissan in Richmond to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Nissan of Richmond. I'm glad to hear that Bryant and Shawn were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new SUV! Paula Quick Owner Loyalty Manager
Brought new truck in to have a few things looked at...
Brought new truck in to have a few things looked at including a highway speed vibration. After having my vehicle for several days, Paul, the service tech said it was a tire problem (I put different tires on after purchase) even though the vibration was still there after they balanced tires and I informed him that the vibration was present with original tires (which I was clear about when I dropped it off too)... to which he basically called me a liar by saying "then why didnt you bring it in earlier"... to which I replied I have a family and other life obligation and didn't think it should matter when I bring it in... it's got less than 700 miles. I sort of had my hands full with my wifes multiple surgeries in the 2 months I've had the truck because, you know, medical issues sort of take priority over dealership warranty service. Anyways, another service tech intervened at this point, took care of the diagnostic fee and offered to assist further on the issue. I have not been back yet to get the vibration (and other issues) resolved, but when I do, I will not work with Paul. I was supposed to hear from a parts/service manager regarding one of the other issues but never heard from anybody. Concerned about how future interactions will go.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Luke. Management will be in touch to discuss things further. Thank you for your time and contact info. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000
Amazing visit. Chandra is the best and should be...
Amazing visit. Chandra is the best and should be promoted. She really made the whole visit for me. The service took a shorter time than anticipated which was nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jen, for sharing your thoughts about your experience with Chandra here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager
Derek S. Was wonderful taking care of my car he told me...
Derek S. Was wonderful taking care of my car he told me step by step instructions on how to operate all the gadget in my car. And how long it was going to take for my oil change and tire rotation. Love you guys and thank you so very much. And Derek S. you rock
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad Derek was able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager
Yes you will.
Richmond Nissan took care of my cat in a very quick time...
Richmond Nissan took care of my cat in a very quick time and I really like the service there, I would recommend this place for anyone
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
We a great experience with Mike & Bull with the process...
We a great experience with Mike & Bull with the process of purchasing a new 2021 Nissan Sentra … They were very informative,kind, and patient. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with Mike and Bull. We're glad to hear they delivered such a great experience! Paula Quick Owner Loyalty Manager