Reviews
Amazing customer service.
Amazing customer service. On time maintenance wait time given. Was able to book appointment in an expedient manner and in line with my availability. Despite being under construction, adequate waiting area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Daniel Perez was very helpful, thorough & professional.
Daniel Perez was very helpful, thorough & professional. He is one of the reasons I love everything about Lexus!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff Daniel Perez to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!
Outstanding service, very helpful and congenial staff.
Outstanding service, very helpful and congenial staff. It was a pleasure doing business with the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out to us if there's anything more we can do!
I appreciate the kindness of everyone I interacted with.
I appreciate the kindness of everyone I interacted with. They got me into a loaner vehicle and that was wonderful since I didn’t have to wait at the dealership. Service was excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Wright and Frank were so kind and very helpful.
Wright and Frank were so kind and very helpful. Frank had lots of knowledge of our vehicle . Our experience was excellent !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Wright and Frank here at Lexus of Albuquerque! We are always more than happy to assist you if anything else comes up. Take care!
This dealership is currently under construction so it was
This dealership is currently under construction so it was a little crowded getting my vehicle into their parking lot but all the employees were very courteous and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Bedewalt, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Dissapointed that when I showed up, they could not find
Dissapointed that when I showed up, they could not find my appointment, along with the comments I had made when scheduling it online. But when I went to pay, the invoice had all my comments, as I had entered them online. Thought that was odd. Asked Ruben to correct the invoice listed mileage since it was off by 10K. He said he would but on the new invoice it was still wrong. Did not feel like trying to explain it a 2nd time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Kevin Saiz, Service Director ksaiz@Group1Auto.com
They always make us feel welcomed.
They always make us feel welcomed. They are professionals and finish the work quickly and do the job right!They keep my car clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about Lexus of Albuquerque! Please don't hesitate to reach out to us if there's anything more we can do!
Needed help to Manage the construction areas but found
Needed help to Manage the construction areas but found immediate help and checked in rapidly for my service appointment. I was kept advised of progress and work was completed early. Professional and personable representatives
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My experience with the sales and service team I had the
My experience with the sales and service team I had the pleasure of working with was extraordinary! Wright, Kelly and Jacob are completely customer focused which is almost unheard of in the world today. The dealership is lucky to have them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out if there's anything additional we can do for you.