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Lexus of Albuquerque

(1,219 reviews)
Visit Lexus of Albuquerque
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (575) 446-4731 (575) 446-4731
Used (575) 446-4687 (575) 446-4687
Service (575) 446-4218 (575) 446-4218

Reviews

(1,219 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Albuquerque from DealerRater.

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Even during the midst of majorly disruptive construction,

Even during the midst of majorly disruptive construction, Lexus of Albuquerque has remained extremely efficient, organized and responsive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I commend the staff on providing excellent customer

I commend the staff on providing excellent customer service despite the difficult working conditions due to the building remodel.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great people to work with.

Great people to work with. Never had any problems with auto after service. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are so happy to read such a great review about Lexus of Albuquerque! We hope to be of service to you again in the future. Best wishes, Lexus of Albuquerque

Wonderful customer service.

Wonderful customer service. I was seen by the staff promptly when I arrived, and had my vehicle serviced very quickly on a busy day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Exceptional service for my first time visit.

Exceptional service for my first time visit. Even though they are remodeling, everything was a smooth process. I highly recommend this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Jay, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

Nice friendly happy joyful understanding lovely smart

Nice friendly happy joyful understanding lovely smart cheerful smiling dressed well polite thank you for everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Juan Chavez always gives us the best service and great

Juan Chavez always gives us the best service and great communication on every visit we have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with Juan! Please don't hesitate to reach out to us if there's anything more we can do!

The current construction project made the experience a

The current construction project made the experience a little more stressful than usual, but it was otherwise excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! We look forward to your business with us again!

Can’t say enough on how well I was treated at the Lexus

Can’t say enough on how well I was treated at the Lexus dealership in Albuquerque, New Mexico. Our sales person I dealt with over the phone was Frank Valencia Absolutely awesome to deal with. anywhere from the sales manager to the financial guy and the salesman I dealt with awesome dealership..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Kelly Medina helped me from the first phone call until I

Kelly Medina helped me from the first phone call until I drove my car home. She identified the features that I wanted on my new RX hybrid and the color I wanted. She picked me up from the train station to take me to the dealership. I highly recommend this dealship.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Madeleine, we're happy you found Kelly to be so supportive during your experience here at Lexus of Albuquerque. Please let us know if there is anything else we can do for you; we are more than happy to help!