Skip to main content

Lexus of Santa Fe

(134 reviews)

Reviews

(134 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

I?m embarrassed to admit the number of cars I?ve

I?m embarrassed to admit the number of cars I?ve purchased in my lifetime, and of all experiences, Lexus Santa Fe is the best. Their service is beyond what any other dealer offers and they actually follow through with what they say they?re going to do without you having to ask them! This time with Jay, last time with Penny, and both with Vincent?they?re an incredible crew and make car buying easy. I could go to any dealership and I choose to go to Lexus Santa Fe ?.and I don?t even live in their state! They?re simply the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Jennifer, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Santa Fe! Feel free to reach out to us if you need anything. Have a wonderful day.

We leased a car here, bought the vehicle off lease and

We leased a car here, bought the vehicle off lease and have had it serviced the whole time. All our interactions with this dealer has been positive! In

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Diane, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

Another great service experience at Lexus of Santa Fe.

Another great service experience at Lexus of Santa Fe. Brian got me in right away and Letisha took good care of me. They were very accommodating and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi James, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Latisha at Lexus if Santa Fe is a great asset.

Latisha at Lexus if Santa Fe is a great asset. Not sure I would have ever taken my car in for service if it wasn't for her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Susan, thank you for your kind review; we are happy to pass along your comments to Latisha here at Lexus of Santa Fe! We are always more than happy to assist you if anything else comes up. Take care!

Adrian who was my salesman was a gift.

Adrian who was my salesman was a gift. He made shopping so pleasant and saw me thought the whole process. I did buy the car, I drove it home that day. That was all possible because of Adrian. He gets 10 plus 10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Alice, we're happy you found our staff to be so supportive during your experience here at Lexus of Santa Fe. Please don't hesitate to reach out if there's anything additional we can do for you.

Dealer performed synthetic oil/filter change and repaired

Dealer performed synthetic oil/filter change and repaired leaking transfer case seals under warranty. ,.... ..... ..... ..... ..... ..... ..... Nnnnn mmmmm bvbvb bbbnn xxxxx ccvvcbbbbnn vvvvbv assss a vvvvvvvvb bbbnnn

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Mary, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Even though they are at the end of a long renovation on

Even though they are at the end of a long renovation on their facility, they have very nice temporary accommodations for customers. Their friendly staff was readily available to greet me and get my service promptly started.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Jennifer, we're happy you found our staff to be so supportive during your experience here at Lexus of Santa Fe. Please don't hesitate to reach out if there's anything additional we can do for you.

This team was so great to work with from start to finish.

This team was so great to work with from start to finish. Great communication, very friendly, and honest salesmen. I would definitely recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Stephanie, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Excellent service, on time, good job, efficient.

Excellent service, on time, good job, efficient. Will go again for regular service. Easy to deal with, nice professional people. This review is too long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

The service department always does a great job on my

The service department always does a great job on my cars. The service department is why I bought this car several years ago. Best customer service I?ve ever experienced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Jacalyn, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Santa Fe!