Skip to main content

Lexus of Santa Fe

(135 reviews)

Reviews

(135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

The service department always does a great job on my

The service department always does a great job on my cars. The service department is why I bought this car several years ago. Best customer service I?ve ever experienced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Jacalyn, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Lexus of Santa Fe!

I think asking for such a review-with so many required

I think asking for such a review-with so many required words, is asking way too much of the average survey participant. You only make them want to stop and leave your survey

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Thomas, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Had mid-am spot but needed last min change to early am?

Had mid-am spot but needed last min change to early am?. Was able to make it work! Thanx Lexus!! Great experience! Yada yada yada?.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Steven, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

30k check and oil change.

30k check and oil change. Great service. Tire rotation check fluids cabin filter. I am a person of few words so this is all you get.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Patricia, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Went in for routine maintenance on my car and the service

Went in for routine maintenance on my car and the service department is exceptional! Upon arrival they immediately greet you and ask how they can help. Shout out to Brian who is very pleasant and eager to get your car checked in and ready to be serviced. I love coming to Lexus of Santa Fe the team is very knowledgeable, friendly and they make you feel right at home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Latisha Brown, who works for the Santa Fe Lexus

Latisha Brown, who works for the Santa Fe Lexus Dealership's Service Department preformed an outstanding job assisting my wife and I when our 2020 Lexus ES350 was stalling and turning off while we were 50 miles away from home. We called the Lexus dealership half an hour before closing on Friday and Latisha stayed after hours to provide us with a loaner car to get us home since they could not service our car until Monday.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Mr Brian Brennan always makes the service & wait

Mr Brian Brennan always makes the service & wait experience welcoming, attentive and transparent. Charts, video and verbal explanations have the customer participate in the service. The technician also welcomes questions with a smile. Perfect attitude for auto service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Ayala, we're happy you found Brian to be so supportive during your experience here at Lexus of Santa Fe. Feel free to reach out to us if you need anything. Have a wonderful day.

Working since day one with the GSM Roxy and sales Vince

Working since day one with the GSM Roxy and sales Vince was beyond impeccable, they accommodated to me like family! From finding a car that fit me and my kids to making accommodations to bring me down from abq to Santa Fe, nothing less of an amazing buying experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Romero, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Everything was perfect.

Everything was perfect. Brian provided me with EXCELLENT service. He had the loaner car ready for me when I arrived. He kept me apprised of service needed and the cost.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Nancy, thank you for your kind review; we are happy to pass along your comments to Brian here at Lexus of Santa Fe! We are always more than happy to assist you if anything else comes up. Take care!

The email communication from Penny was consistent and

The email communication from Penny was consistent and thorough. I appreciate the attention and help. Also (so sorry I forgot his name) was great when Penny couldn't do a test drive he did, then helped with the purchase process. Thanks to both of you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Santa Fe. Feel free to reach out to us if you need anything. Have a wonderful day.